1155 Problem Management Jobs - Page 47

Primary responsibilities Provide Tier I/II support to end users with exceptional customer service skills. Answer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers. Perform move/add/change tasks for desktop/laptop hardware and software systems. Meet SLA requirements for problem resolution. Log and track issues in our service management tools. Build/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment. Maintain accurate inventory of computer hardware and software assets related to the service desk function. Maintain key performance metrics related to Tier I/II support functions. Manage vendor repair and returns of defective equipment as necessary. Learn eDiscovery applications to assist with support across the organization. Maintain best practices on security for supported applications. Keep manager and other team members informed of trends, delays or complications that arise during the normal course of work. Collaborate with other IT team members as needed. Participate in creation and maintenance of IT standards and procedures. Participate in on call shift rotations periodically (including evenings and weekends). Perform other related duties as assigned. KNOWLEDGE, SKILLS, AND behaviors Demonstrated ability to build, maintain and support workstation images. Demonstrated ability to work with vendors to procure, inventory, repair, and manage computing assets. Experience managing remote desktop, Citrix/VMware View/Cloud PC environments. Ability to effectively collaborate within an IT team with shared responsibilities. Working/practical knowledge of IP networking principles Working/practical knowledge of Active Directory, Exchange, and SharePoint Willing to be on-call for occasional night and/or weekend support. Prefer Microsoft certifications commensurate with position. ITIL V3 certification desired Experience with Service Now QUALIFICATIONS B.S. in Computer Science or a related field. 1+ years of previous service desk/end user support experience in a corporate environment. Hands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. Experience supporting Microsoft Office, Office 365 administration and other application software.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Work with the Product Owner to understand business requirements Develop, deploy, and monitor solutions based on Spring and Spark Optimizing existing data pipelines and other critical components of the ecosystem Ensure that development is undertaken in line with continuous integration and test-driven development philosophies and that code quality standards and processes are adhered to. Work with Architects to both validate designs and ensure adherence to the agreed approach Carry out unit testing to ensure the quality of delivered components Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities, Providing technical expertise in finding root cause of major system problems, Reviewing, designing and re-engineering processes with new technologies to improve performance, Designing and driving the implementation of service offerings, capability uplifts and process improvements, Strong understanding of technology layers in application landscape, storage, database, application Maintaining and supporting data processing pipeline applications, including vendor communication, participation in Post Incident Review meetings, and bug fixing Requirements To be successful in this role, you should meet the following requirements: 7+ Years experience in Software development. Strong Java skills Understanding of Spring framework, including Spring Boot Willingness and ability to share knowledge Proven Experience in microservice-based architecture. Strong understanding of CD/CI Jenkins, Git Excellent analysis and problem-solving skills. Strong communication, collaboration and interpersonal skills Good technical documentation skills Self-Starter and Self Motivated Logical/Analytical thinker and troubleshooter Self-motivation, enthusiasm and proven rapid learning capability are essential. Able to deliver against tight deadlines You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Operation Support of enterprise databases ensuring high availability through proactive monitoring, health checks, and self-healing. Resolving incidents under Incident Management, Root Cause Analysis through problem management, automate routine tasks, improve monitoring & alerting and perform changes under Change Management. The individual will be required to collaborate with numerous partners including Amex application teams, infrastructure support teams and various product and support vendors. Organizational Context: Member of a data base management or database support team reporting to a Senior Engineering Manager, Engineering Director, or Director of Technical Delivery. We are looking for a highly motivated Database Administrator with good understanding and experience in maintaining the health and availability of our on prem Cassandra and Mongo databases along with databases hosted in Public Cloud. In this position, you will be joining our global technology s Database Operations team in American Express, Bangalore, India. Proactively prevent business impacts and disruptions related to database failures. Participate in technology bridge calls to circumvent unplanned business disruptions. Assist with upgrades and/or migrations as requested by database engineering, database development, database infrastructure and application partner teams. Assist in Disaster Recovery testing. Knowledge of ITIL processes Incident, Problem & Change Management. Provide technical direction and assistance to our contractors. Drive improvements within platforms. Look for opportunities for developing automation, Efficiency and Self Service. Qualifications: 4+ year experience with Cassandra database as a Database Administrator (DBA). Experience in Public Cloud AWS or GCP Experience with troubleshooting, performance enhancements, latency, capacity, and availability issues in a production support environment. Experience using Ansible, GitHub, Unix Shell Scripting, Python, Splunk, ELK or Grafana is a plus. We back our colleagues and their loved ones with benefits and programs that support their holistic we'll-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Capturing, analysing and documenting HR business processes using formal analysis techniques Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers Leading the designing of solutions to address business requirements Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks) Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks eg system config, rules and workflow Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls Identifying continuous improvement opportunities eg error detection and performance enhancements Ensuring alignment with HSBC standards, governance and documentation requirements Actively participating in the ServiceNow Agile Delivery Pod eg resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance. Requirements Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environment Proven self-starter who can operate and develop without close supervision Experience in software development and/or application configuration skills. Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures Experience of working in virtual, geographically dispersed locations and timezones Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps Excellent Knowledge of HR processes and technologies Highly developed Business Analys skillset, including analysis and documentation techniques Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets Knowledge of HR Service Management, Shared Services and/or Contact Centres

Your Role As a senior software engineer with Capgemini, you will have 4 + years of experience inPower Appstechnology with strong project track record In this role you will play a key role in: Strongcustomer orientation,decision making,problem solving, communication andpresentation skills Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptions Very goodcollaboration skillsand ability to interact with multi-cultural and multi-functional teams spread across geographies Providing support for the developed PowerApps and power automates. Superb leadership andteam buildingskills with ability to build consensus and achieve goals through collaboration rather than direct line authority Your profile Hands-on experience on designing/architecting and developing Microsoft Power Platform solutions -Power Appsand Power Automates. Good hands-on experience in converting InfoPath forms to SharePoint List customized forms/ PowerApps and converting SP designer workflows to Power automates. Extensive experience in creating PowerAppscanvasandmodel drivenapps tailored to meet specific business needs. Demonstrated ability to create solutions with various data sources such asdata verse, SharePoint, SQL,Azurecomponents etc. Good understanding of solutions,environment variables, andsolution ALM process.