6997 Problem Management Jobs - Page 47

Jr. Customer Service Executive - Cloud & Security Customer Service Operations Operational role that works under direct supervision, responsible for day-to-day customer service operations Maintain daily activities and routines. Ensure SLA are achieved & work proactively to maintain the same. Responsibilities Maintain Escalation matrix Troubleshooting Monitoring

Engineer will be part of 24x7 NOC to support Global Media Services network and across the globe. Qualifications: Bachelor of Engineering (Electronics & Communications, Computer Science, Information Technology) Experience: 2- 3 Years in Telecommunications/transmission domain or Digital Video Broadcasting Domain Preferred Skills: Transmission, Networking, Cloud & Video Broadcasting. Certification: CCNA/Cloud certifications will be an added advantage. Roles and Responsibilities: NOC Engineer will monitor the performance and global video connect network using a variety of tools. They look for Fiber network, L2 devices, Broadcast equipment''s and environmental alerts or malfunctions. When an issu...

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support ...

Technical role involving user deployment and solution validation A "Manager - Service Delivery & Management" job description involves overseeing the end-to-end delivery of services to clients, ensuring they are reliable, efficient, and meet client expectations and service-level agreements (SLAs). Key responsibilities include managing client relationships, monitoring service performance, handling escalations, collaborating with internal teams, and driving continuous service improvement initiatives. The role requires strong leadership, communication, project management, and analytical skills, along with a customer-centric approach. Key responsibilities Service performance management: Monitor a...

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problem...

Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IT Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IT and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities. The Application Analyst designs Responsibilities System Management Handle daily tasks like designing, building, testing, and maintaining non-clinical applications. Work on both small requests and large projects. Troubleshooting & Updates Help fix system issues and assist with software upgrades. T...

What can you expect? The goal of your job is to ensure our intranet sites, communities and content management operations are accurate, timely and follow standard best practices. Your goal is to complete tasks correctly the first time. You are the backbone and foundation of our online KM Delivery Model. You play a critical part in keeping the lights on and the Mercer Link engines running, as part of the broader Colleague Connect ecosystem, for our Practices and Operations & Technology (O&T) through a collaborative partnership with our Digital Workplace Team (DWT), the platform owners for Mercer Link, our Knowledge Specialists (KSs), who work with Subject Matter Experts (SMEs) and oversee the ...

Job Title: L2 Support Engineer Fusion Risk Management & Salesforce Location: Gurugram (Preferred) / Bangalore Experience: 8–11 years Notice Period: Maximum 60 days (in-flight candidates preferred) Work Hours: Primary Shift: 3:30 PM – 12:00 AM IST Secondary Shift: 1:30 PM – 10:00 PM IST Job Summary: We are looking for a skilled professional with strong expertise in Salesforce and Fusion Risk Management to join our technology support team. The candidate will be responsible for providing Level 2 (L2) production support , ensuring application stability, managing incidents, and driving continuous improvement in operational resilience and risk management systems. Key Responsibilities: Application ...

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support ...

Your Impact : OpenText has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the worlds top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.Sr. Technical Support Specialists along with ECM (Content Manager ) experience , are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical le...

You will be joining the Mission Critical Team at FC Global Services India LLP, responsible for seamless major incident management across global operations. As a Lead Process Analyst - IT Operations, your role will involve coordinating with experts in India and the US to restore critical services quickly and efficiently during high-severity IT disruptions. Your impact will be crucial in minimizing downtime, protecting customer trust, and ensuring business continuity across global operations. You will lead the charge as the single point of command, driving resolution with precision, urgency, and clarity under pressure. - Take end-to-end responsibility for the management, communication, escalat...

Role Overview: As a Major Incident & Problem Manager at UST, you will play a crucial role in leading critical incident response efforts and ensuring timely resolution of business and customer-impacting incidents in a 24x7x365 environment. Your responsibilities will include assessing the impact and severity of major incidents, acting as the primary contact during critical incidents, leading incident response efforts, maintaining clear communication with stakeholders, developing communication templates, ensuring adherence to SLAs, coordinating with external vendors, maintaining incident records, conducting post-incident reviews, assigning and tracking Problem records, creating incident respons...

Role Overview: The goal of Digital Workplace (DW) at Airbus is to positively impact the way employees work, collaborate, and share information, laying the groundwork for the company's digital transformation. To achieve this, new tools and technologies are deployed to enhance cross-functional collaboration, productivity, company integration, transparency, and information exchange. A clearly defined strategy, transformation plan, and operational controls are essential for the success of the Digital Workplace (DW). Key Responsibilities: - Application Lifecycle Management, Web Browsers, PC Application Packaging and Deployment, and Mobile App Management under Devices & Services PSL level (DWD). -...

As a ServiceNow CMDB Developer, you will be responsible for managing and enhancing the Configuration Management Database (CMDB) within the ServiceNow platform. Your role will involve implementing best practices, automating data processes, and collaborating with stakeholders to ensure data integrity and alignment with business requirements. Key Responsibilities: - Design, develop, and maintain ServiceNow CMDB configurations and related modules. - Ensure data integrity within the CMDB and align it with business requirements. - Implement best practices for continuous improvement of CMDB structure, data models, and integration processes. - Build and configure CMDB discovery and import processes ...

Role Overview: As a ServiceNow Developer based in Sydney/Melbourne, your role will involve advanced experience with ServiceNow implementations in ITSM modules such as Incident, Problem, Change, CMDB & Asset. You will be responsible for system integration using web services and other technologies like XML, HTML, AJAX, CSS, HTTP, and REST/SOAP. Your troubleshooting skills will be essential, as you will need to demonstrate influence in a consultative manner to stakeholders and team members. Additionally, you will extend the ServiceNow schema to custom applications and understand technical and functional design requirements related to ServiceNow. Key Responsibilities: - Create and manage scripts...

As a ServiceNow Developer at SystemsPlus, your role involves designing, developing, and implementing ServiceNow solutions to meet business requirements. You will be responsible for: - Designing, developing, and implementing ServiceNow solutions, such as custom applications, workflows, business rules, UI policies, and client scripts. - Customizing and configuring modules like Incident, Problem, Change, Asset, Service Catalog, CMDB, and Discovery. - Working on ITOM modules, including Event Management, Service Mapping, and Orchestration. - Building and maintaining integrations between ServiceNow and third-party systems using REST, SOAP APIs, and integration hubs. - Collaborating with stakeholde...

CMDB Technical Analyst will be part of the Information Management (IM) function. The CMDB Technical Analyst is responsible for administering and executing the configuration management changes, ensuring CMDB data integrity robustness. This role works closely with the IT ServiceNow System Admin and all process owners within IT. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITSM, ITOM and CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team; using an agile mindset and methodology. Qualification Overall Experience of 8-10 years relevant experience in an IT Industry...

Not Applicable Specialism Data, Analytics AI Management Level Senior Associate Summary . In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decisionmaking for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage. Summary Job Position Title Responsibilities Roles Responsibilities Develop test strategies and plans in accordance with QE policies, including defining and documenting test approach and coordinating and working with change and release management teams. Create and maintain automated test cases. Create and maintain performance test c...

Key Responsibilities Lead Agile ceremonies: Sprint Planning, Daily Stand-ups, Reviews, Retrospectives . Coach teams in Agile principles, SAFe practices , and Built-In Quality (BIQ) standards. Collaborate with Product Owners, Architects, and TPMs to ensure backlog readiness and continuous value delivery. Proactively identify and remove impediments, reducing decision latency. Track and report sprint metrics including velocity, quality, and progress using Azure DevOps. Ensure compliance with Caterpillar s architecture, coding standards, and security protocols . Coordinate with DevOps and system architects for CI/CD deployments across environments. Support change management, risk mitigation, and...

Job Purpose and Impact The Service Delivery Consultant will support the delivery of information technology service operations, which primarily consists of being responsible for the performance of internal and external service providers delivering the end-to-end services for ERP and Functions applications in the EMEA region, ensuring services are provided and continuously improving. In this role, you will apply general knowledge of information technology to build partnerships with the businesses as well as internal information technology platform teams. Manage relationship and service management, application implementation and release management, break/fix problem resolution, application moni...

Years of experience : 2 - 4 years Roles and Skills: The DEM Analyst is responsible for proactively analysing the digital experience of end users and identifying potential areas for improvement within End User Experience Management technologies, such as Nexthink , Lakeside Systrack, and Aternity, as part of the End User Analytics Services that Fujitsu provides to our customers. As the DEM Analyst, you will focus on analysing the digital experience scores on a proactive basis and providing reports to account team stakeholders on the key issues that are causing drops in digital experience and recommendations for improvement areas. You will also conduct deeper investigations with support from re...

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programs from initiation to completion. Covers determination of project / program goals and support of business objectives and strategies. Ensures projects / programs achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes. Customer Change Project Management is critical for ensuring that changes are managed in an organized and controlled manner, mitigating risks, and maintaining the integrity of the project or programs goals. The Change Control Manager...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...