4444 Problem Management Jobs - Page 36

Responsibilities Handle incoming calls, tickets, and chat messages from users. Ensure user queries or issues are captured, validated, and triaged for further processing. Provide support with technical queries via phone/remote. Identify, investigate, and diagnose issues. Follow the Incident Lifecycle as defined by our processes. Create and maintain KB articles for issues. Timely ticket logging, prioritizing, escalation to resolver groups, progress updates till resolution. Resolution of tickets within provided and agreed SLA. Escalate the incident to the next line of support based on agreed process. Flexible 24/7 support and rotational shifts. Adherence to Service Desk policies and procedures. What We Offer Hands-on experience in IT support and customer service. Opportunity to learn about different technologies, troubleshooting techniques, and customer interaction skills. Exposure to real-world IT environments and challenges. High visibility, opportunity to interact with multiple groups within the organization, technology. Ability to work in different IT domain technologies. Essential Skills Bachelor's degree in IT or related field. Minimum of 2 years experience handling technical service desk. IT systems knowledge (Teams, Outlook, Wi-Fi, O365, Active Directory, Hardware, and software related troubleshooting). Experience troubleshooting desktops/laptops. Ability to comprehend end user queries from all geo locations. Good interpersonal, communication and listening skills. Strong customer service orientation required. Outstanding analytical and problem-solving abilities. Excellent time management and organizational skills. Ability to remain calm and courteous while interacting with users.

Must Have Experience Experienced in implementation of ITSM & ITOM solution using industry best practices Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. 3rd party software integrations with ServiceNow Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. Experience in multiple ServiceNow implementations Lead the configuration and customization of ServiceNow instances Good to have Experience Knowledge of Flow Designer, Integration Hub Worked on Discovery, Service Mapping, Event Mgmt Worked on CSM, HRSD, GRC, ITBM Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional 3+ years of experience with ServiceNow required 5+ years of experience with IT Industry required Academics Certified System Admin CIS-ITSM, Certified Application developer ITIL Foundations certification is preferred. Bachelors degree or equivalent combination of education and experience.

The Role Provide L2 support to production systems like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency and memory utilization. Automate day-to-day activities and propose changes that improve reliability Participate in CAB and provide feedback on change requests Support the DevOps team in testing the promote pipelines and suggest automation of configuration items. Practice incident management best practices and perform RCA. Participate in disaster recovery tests and operational acceptance tests Analyze the technology stack that makes up the product and optimize recovery time objective. Work with team members spread across and time zones Share knowledge, document improvements and mentor junior resources Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation, and refinement. Requirements Deployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod Tools - Log Monitoring Tool - Splunk or any other Application Monitoring tool - DynaTrace or any other Ticketing incident/problem management tool - Remedy Skills - Linux & Shell Scripting ITIL ITSM PL/SQL Troubleshooting Jenkins- CI/CS(Basic)

As a Senior Service Management Consultant at Capgemini, you will have the opportunity to utilize your 9-10 years of service management experience to make a significant impact. With your ITIL v3 certification, including foundation as a minimum and preferably manager or expert level, you will play a crucial role in ensuring effective communication with clients and internal team members. Your key responsibilities will include designing, developing, and implementing ITIL aligned processes while demonstrating strong verbal and writing skills. You will be proficient in using service management tools such as BMC's IT Service Management (ITSM, Remedy) and possess excellent time management skills to meet agreed targets. In this role, your strong analytical skills will be essential for critically evaluating information from various sources, reconciling conflicts, and decomposing high-level information into details. Your facilitation skills will enable you to lead requirements gathering workshops and provide training to both clients and internal team members. Additionally, your interpersonal skills will be invaluable in negotiating priorities and resolving conflicts among project stakeholders. You will have the opportunity to work on Incident, MIM, Service Request, Problem, Change management, and SLA reporting, either as a team member, lead, or independently. Furthermore, your knowledge and experience in CMDB, Asset Management, and SCAM will be considered secondary skills that complement your primary responsibilities. As a part of a global organization committed to digital transformation and sustainability, you will play a crucial role in delivering end-to-end services and solutions that leverage cutting-edge technologies and industry expertise. Join us at Capgemini and be part of a collaborative community dedicated to unlocking the value of technology and building a more sustainable, inclusive world.,

You will be part of Equiniti, a renowned international provider of shareholder, pension, remediation, and credit technology, with a global presence spanning 120 countries and serving over 37 million people. EQ India, established in 2014 as a Global India Captive Centre, has evolved to become a Global Competency Centre, supporting EQ's global growth. As a Staff Engineer Server Operations, you will play a crucial role in deploying and managing the infrastructure that supports collaboration with UK & US customers. Your responsibilities will include proactively maintaining 2nd line production support for divisions and applications, ensuring compliance with quality processes, implementing optimized solutions for reliable and secure server infrastructure, resolving technical issues within SLAs, managing server installations and configurations, and employing automation techniques like Terraform, Ansible, and Puppet. You will also be responsible for system monitoring, incident management, problem management, change management, asset management, and providing 24x7 support as part of an On-Call rotation. Your role will involve engaging with audit processes, integrating applications with infrastructure, improving existing infrastructure through automation, and documenting system information. The ideal candidate will possess strong AWS skills, excellent communication abilities, willingness to work in night shifts/US business hours, relevant certifications, a process-oriented approach, a desire for continuous learning and improvement, team player mentality, high motivation, and the ability to work independently towards root cause analysis and problem management. If you are looking to contribute to a culture of continuous improvement and learning, this role at Equiniti could be the next step in your career.,

You will collaborate with the Product Owner in maintaining the Product Roadmap and practice the product management principles and approaches such as Budgeting, Resourcing, Skill Management, Asset Management, KPI Management, and Technical Management. It is essential to ensure continual improvement in Process, Technology, and Product. You should have the ability to understand the Business Dependencies and Process relationship between products and across domain products. Collaborating with the Product Owner in defining and maintaining the Product Vision and Roadmap is crucial. Educating the team to understand the Product Goals and Scope of work is essential, along with supporting the Product Owner in backlog management and suggesting ideas to improve Prioritization. In collaboration with Stakeholders, you will develop a cohesive release plan for the Product based on the dependency of other Domain Products to achieve maximum business value. Your role will involve guiding Business Analysts to maintain clear and concise product/sprint backlog items for the development team to have complete transparency on the release. It is important to ensure that Incident, Problem, and Knowledge Management Processes are adhered to by the Product Team. Collaborating with competencies to implement technology frameworks and best practices to improve technical agility and product quality is also part of your responsibilities. Supporting the Product Team on technical proposals and collaborating with the Solution Architect Team to make suitable technology/architecture decisions are key tasks. You will be accountable for maintaining the product landscape mapping and technology information in the respective systems (EA Systems) and educating the team to refactor system architecture, application design, and code in collaboration with the Solution Architect community. Your role also involves understanding and practicing agility and educating the team to facilitate Agile events. Actively engaging in Teaching, Mentoring, and coaching the team and organization to adapt Agile practices is expected. Supporting the team to adhere to Agile and Lean values, principles, and practices to maximize business value creation is crucial. Participating in Program Increment Meetings (RPE) to promote the culture of going beyond product development is essential. You should have the ability to tailor the message and communicate with the highest level of clarity for different Stakeholders and communicate in French wherever required. Ensuring the team is protected from outside interference that could potentially impact delivery or the team's morale is also part of your responsibilities. Providing the required support on upskilling or cross-skilling and empowering the team to be autonomous is important. Developing a rapport with all stakeholders through an established working agreement and instilling confidence among the team is vital. Lastly, providing a safe and secure environment for the team to trust each other and fail fast is a key aspect of your role.,

You have a great opportunity as a Guidewire ClaimCenter Associate Developer with a minimum of 6 to 10 years of experience. As an ideal candidate, you should have a Bachelor's Degree and preferably some certifications. Your role will involve providing functional solutions for the Guidewire Suite of applications, both on premises and SaaS. You should excel in executing and leading complex engagements within the Guidewire product suite, ensuring on-time and on-budget delivery. Your responsibilities will include managing ITIL processes, tracking SLAs, and contracting. You will be expected to provide solution strategy and Application Evolution Services (AES) delivery as a Guidewire Functional Lead, acting as a trusted advisor to clients. Additionally, you will play a crucial role in ITIL incident and problem management for Guidewire Suite applications. Your expertise in leading proposal development efforts and discussing future enhancements in Guidewire roadmap discussions with clients will be highly valued. You should have strong organization skills to assist clients in supporting Guidewire Suite solutions and improving business processes. Identifying and addressing client needs, developing impactful client relationships, and guiding and motivating teams will be key aspects of your role. Moreover, your ability to develop strategies, communicate effectively with various stakeholders, and thrive during periods of client solution instability will be essential. You will also be expected to contribute thought leadership through white papers, blogs, and training. From a technological perspective, you should have expertise in ClaimCenter and working knowledge of Guidewire PolicyCenter, BillingCenter, and ContactManager. Your proficiency in requirement gathering, analysis, functional specifications development, and business walkthroughs will be critical. You should be adept at creating user stories, process flows, UI mockups, and data mapping. Familiarity with tools such as JIRA, Confluence, ServiceNow, Splunk, and SQL will be beneficial in fulfilling your responsibilities effectively. If you believe you are a suitable candidate for this role, please share your CV with indumathi.j@pwc.com.,

The Service Desk L2 Lead role at HCLTech, Nagpur involves handling L1 issues reported with the Apps & Infra Helpdesk. As an Analyst in this role, your responsibilities will include receiving calls, emails, and web-tickets from end users and other Agency Service Desks / Help Desks. You will be required to create Incident tickets or Service Request tickets, logging all pertinent information. Your tasks will also involve tracking and classifying incoming incidents or service requests, attempting initial solutions, and providing an initial assessment of categorization and prioritization. The goal is to achieve a higher level of first contact resolution. Additionally, you will ensure that incidents and service requests are properly escalated and assigned to appropriate support groups. In cases where hierarchical escalation is needed, you will escalate to Service Desk Management and Incident Management. Communication with end users regarding the status of Incidents, Service Requests, and Changes is a crucial part of this role. You will also be responsible for compiling data through Incident entry for management information and reporting purposes. Maintaining ownership of Incidents, ensuring status updates and resolution according to SLAs, will be a key aspect of your daily tasks. Providing input to Service Desk Management regarding Continuous Improvement opportunities is also expected from you. Collaboration with internal groups such as Problem Management, second-line support, and external support teams is essential to properly redirect incidents. The salary for this position will be as per relevant experience and last drawn CTC, to be discussed during the interview. If you find this role suitable, please revert with your updated CV.,

As a Software Developer at Amdocs, you will be responsible for the design, development, modification, debugging, and maintenance of software systems. Your job will involve designing, developing, modifying, debugging, and maintaining software code based on functional, non-functional, and technical design specifications. It is essential to follow Amdocs software engineering standards, applicable software development methodology, and release processes to ensure that the code is maintainable, scalable, and supportable. You will also be required to demo the software products to stakeholders. In case of issues, you will investigate by reviewing/debugging code, providing fixes and workarounds, and reviewing changes for operability to maintain existing software solutions. Collaboration within a team, participation in peer code reviews, providing comments and suggestions, and working with cross-functional teams to achieve goals are crucial aspects of the role. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements. Additionally, you will be encouraged to actively seek innovation, continuous improvement, and efficiency in all assigned tasks. To qualify for this role, you should have 2-3 years of experience working on the implementation, administration, configuration, and/or development of the Service Now tool. Your Service Now experience should include scripting in Service Now, tool configuration, design work, technical configuration, and deployment. Specifically, you should possess the skill to develop on the Service Now platform, including the creation and/or customization of the core applications. Candidates are expected to have good experience in Service Now development, including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions. Moreover, candidates should be adept at customizing the Service Now core applications such as Incident, Problem, Change, and Service Catalog, knowledge management, and ServiceNow portals. Your educational background should include a full-time Bachelor's degree in Science/IT/Computer Science or any other equivalent full-time degree. In this role, you will be challenged to design and develop new software applications, providing you with the opportunity to work in a growing organization with ever-expanding opportunities for personal growth. Amdocs is an equal opportunity employer that welcomes applicants from all backgrounds and is committed to fostering a diverse and inclusive workforce.,

You will be responsible for managing the service operation independently with a focus on customer excellence. This includes overseeing the installation and commissioning of the refrigeration system and developing a skilled team to handle the system effectively. You will also be required to manage customer complaints and ensure they are resolved within the specified SLA. In this role, you will need to develop problem management and service improvement plans to enhance the overall service quality. Additionally, you will be expected to generate revenue through value-added services and products. This is a full-time, permanent position with benefits such as health insurance and Provident Fund. The work schedule is during the day shift, and there are performance bonuses and yearly bonuses available. The ideal candidate should have a Diploma and at least 2 years of experience as a Service Engineer. The work location is in person, and the expected start date for this position is 21/05/2025.,

As a Senior Business Analyst, you will play a vital role in bridging the gap between business owners and technical teams. Your responsibilities will include understanding business requirements, formulating technical solutions, mapping business needs to system functionality, and designing and documenting functional requirements. You will also be involved in hands-on system configuration and data loads as necessary. An essential aspect of your role will be integrating data between on-premise and Cloud applications in both directions. You will be expected to provide ongoing production support, which involves logging tickets, communicating status, and escalating issues when necessary. Additionally, you will leverage new technologies such as bots, predictive analytics, and mobile tools to drive automation, analytical reporting, and enhance the digital utilization of applications. Your expertise will be crucial in supporting and leading application training and change management initiatives, particularly focusing on Oracle applications and related processes. You will be responsible for creating and modifying reports, dashboards, workflows, and purchasing setups within Oracle applications. Furthermore, you will actively participate in testing efforts and document business processes, configuration changes, and application updates. To excel in this role, you should possess a Bachelor's or higher degree in Information Systems, Procurement, Sourcing, Finance, or have equivalent work experience. While working knowledge of any ERP application is preferred, proficiency in MS Office applications is essential. Strong written and verbal communication skills are a must, along with the ability to build and maintain effective relationships. Your active listening skills, coupled with excellent customer service abilities, will be instrumental in your success. Furthermore, your exceptional time management and prioritization skills will enable you to independently manage and prioritize multiple projects effectively.,

At Owens & Minor, you play a crucial role in the healthcare industry. Being a part of a Fortune 500 company with 350+ facilities in the US and 22,000 teammates worldwide, we offer integrated technologies, products, and services across the entire care continuum. Our focus is on our customers and their patients. Your mission is to support healthcare advancement, and it all begins with you. As an Owens & Minor teammate, you can enjoy benefits such as medical, dental, and vision insurance from your first day of work, eligibility for 401(k) after a year of service, an employee stock purchase plan, and tuition reimbursement. Your responsibilities will include: - Generating regular reports on service delivery performance and maintaining accurate process documentation. - Monitoring Application performance and ensuring teams meet Application SLAs. - Creating and overseeing operational metrics to enhance performance and identify improvement areas. - Managing Problem Management within the Application teams. - Cultivating strong client relationships, understanding their needs, and ensuring their satisfaction. - Conducting essential vendor management tasks to ensure software currency, service level management, and road map planning. - Supporting IT initiatives, projects, and solutions across various stakeholder groups. - Contributing to strategic planning activities. - Identifying opportunities to enhance service delivery processes and implementing changes for efficiency. - Assisting in the planning and management of departmental budgets aligned with strategic goals. - Developing and maintaining purchase and replacement plans for software in line with the company's budget. - Monitoring IT expenses, budget adherence, and overseeing all IT-related purchases. Additional skills and qualifications: - Strong organizational, analytical, and problem-solving skills with the ability to resolve complex cases involving multiple stakeholders and systems. - Effective leadership skills with the capability to set clear expectations. - Excellent oral and written communication abilities. - Proficiency in understanding and managing the IT landscape, including key applications, assets, and tools. Qualifications: - University Degree in computer science or related technical field preferred. - ITIL, PMP, or other IT management certifications are advantageous but not mandatory. If you believe this role aligns with your career goals, we welcome your application. This position accepts applications on an ongoing basis.,

As an HR Specialist at the GES HR Global Service Center (GSC-Hub) in Hyderabad, you will play a crucial role in delivering transactional services to all regions, aiming for a more cost-effective and modern setup of the DSM-Firmenich HR discipline. Your responsibilities will include organizing personnel administration and other HR transactional activities in a shared service mode, ensuring proper knowledge transfer from regions, maintaining operational manuals, and covering regional requirements. The GES HR GSC (Hub) team focuses on creating, executing, and refining the operational aspects of HR processes, tools, products, and services to be executed within agreed service levels, with continuous improvements and cost competitiveness. You will operate global harmonized processes while accommodating regional compliance requirements. Your key responsibilities will involve providing operational support in the learning area of expertise by handling Tier 1 tickets, maintaining expertise in the specific area, adhering to global standard processes, tools, and documentation, and supporting release testing by performing tests based on available scripts. You will also be responsible for addressing Tier 1 learning tickets with accuracy and within SLA timelines, ensuring quality and customer satisfaction, maintaining expertise in learning operations, and adhering to global standard processes, tools, and documentation. Additionally, you will support system releases by executing test scripts, investigating recurring incidents, proposing improvements, maintaining knowledge content, contributing to UATs, updating training content, and collaborating with e-learning specialists. To be successful in this role, you should have a graduation and/or post-graduation degree, preferably in HR, system knowledge level of Talent Suite, fluency in English (both written and verbal), affinity with working on technology, hands-on experience with Excel and PowerPoint, excellent communication skills, the ability to engage with all levels in the organization, and the capability to manage multiple priorities and focus. Up to 2 to 5 years of relevant HR experience, including working in global and virtual teams, is required. If you are interested in this position, please apply online by uploading your resume in English via the internal career portal. For further information about the position, you can contact Nisha Tiwari at Nisha.Tiwari@dsm-firmenich.com. dsm-firmenich is fully committed to inclusion and equal opportunities. We strive to build a workplace where everyone can thrive, and we do not discriminate. We are dedicated to providing reasonable support for disabled applicants during the recruiting process. If you require assistance, please let us know. About DSM-Firmenich: DSM-Firmenich is a Swiss-Dutch company that innovates in nutrition, health, and beauty by reinventing, manufacturing, and combining vital nutrients, flavors, and fragrances for the world's growing population. With operations in almost 60 countries and revenues exceeding 12 billion, we work to create sustainable solutions that are essential for life, desirable for consumers, and more sustainable for the planet. Our diverse team of nearly 30,000 employees worldwide brings progress to life every day, everywhere, for billions of people. For more information, please visit www.dsm-firmenich.com. This is a direct search led by DSM-Firmenich, and we only accept applications from candidates directly.,

As part of the Swiss Re India Legal team, the Associate Legal Counsel will be responsible for providing legal support primarily to Swiss Re's Global Business Solutions (GBS) Centre in Bangalore and Hyderabad and from time to time, to Swiss Re's business and operations in Mumbai The work scope and support to be provided will include general corporate matters , corporate governance, statutory and regulatory matters, employment matters and general business advisory support, Responsibilities Provide legal support relating to business activities of Swiss Re Handle governance matters Provide legal support and advice on corporate including corporate filings and interaction with statutory authorities Provide legal support and advice on employee related matters Draft and review various types of contracts, petitions, legal notices and other legal documents Provide legal support in relation to internal investigations, manage litigation and coordinate with various internal and external stakeholders including law firms, auditors and consultants Keep updated on regulatory developments and support on analysing impact of regulatory developments on Swiss Re's business and operations in India Support on regional initiatives as part of APAC Legal & Compliance team Profile 8 12 years PQE, India qualified lawyer, preferably with a Bar Council registration Attention to details and able to multi-task Able to work independently as well as collaborate across various functions and teams and across jurisdictions Excellent written and spoken English and preferably local language Good communication and cross-cultural skills Prior experience in handing employee litigation and in managing labour laws related matters About Swiss Re Swiss Re is one of the worlds leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime We cover both Property & Casualty and Life & Health Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients This is possible thanks to the collaboration of more than 14,000 employees across the world, Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability, If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience, Keywords Reference Code: 132794

About Vcheck Vcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk Our hybrid approach delivers the financial and reputational intelligence needed for confident decision-making, Founded in 2012 and based in New York City, Vcheck has experienced rapid growth, industry recognition, and five consecutive appearances on the Inc 5000 list, About The Role We are looking for a passionate and skilled Software Engineer (Backend) join our growing team The ideal candidate should have strong expertise in Python with a solid understanding of RESTful API development and database A strong foundation in data structures and problem-solving is essential Experience with AWS services and containerization tools like Docker is a plus, What You'll Be Doing Design, develop, and maintain scalable backend system, Build and integrate RESTful APIs to support frontend, Design and manage relational databases, ensuring data integrity and performance, Write efficient queries and optimize database interactions, Collaborate with cross-functional teams to define, design, and ship new features, Write clean, maintainable, and efficient code following best practices, Participate in code reviews and contribute to team knowledge sharing, Troubleshoot and debug applications, About You Key requirements: We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character If this describes you, we encourage you to apply, even if you don't meet every requirement listed, Proficient in Python and Django framework, Strong understanding of REST API design and development, Solid grasp of data structures, algorithms, and problem-solving, Experience with relational databases (e g , PostgreSQL) and ORMs like Django ORM, Familiarity with unit testing frameworks like pytest, Familiarity with version control systems like Git, Experience with AWS services (e g , EC2, S3, RDS, Lambda), Knowledge of containerization tools like Docker and deployment pipelines, Exposure to CI/CD practices and tools, Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard, Specific vision abilities required by this job include close vision requirements due to computer work, Why us You Will Be Joining a Cutting-edge Company, Where You Will Tackle Complex Challenges And Work With The Very Best In The Industry In Addition, We Offer Competitive compensation package Comprehensive benefits, including GHI coverage for you & your loved ones Flexible vacation policy, encouraging you to take the time you need Comfortable shift(s) to maintain work life balance Annual wellness allowance to support your health and well-being Quarterly team events, fun team activities monthly happy hours to refresh mind and soul, A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues Additional equipment support, if needed, for your workplace A vital role in shaping our company's future Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes By participating in the application and interview stages, you acknowledge and consent to the use of these technologies, Vcheck is proud to be an equal opportunity employer We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training, Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are,

Design and build automation test frameworks wherever required. Work with tech stakeholders across multiple systems. Develop test plans, test specifications, test cases and test scripts. Track and publish the status or development, maintenance, and execution of automation test suits. Work as a SME of the Delivery Team to understand requirements and technical solutions under test. Ensure DevOps automation strategies for all solutions. Ensure successful delivery of solutions into Production environment. If needed, perform the role of ITSO for the project. Drive Engineering Excellence through Non-functional aspects. Ensure solution designs address performance, availability, security, and supportability challenges, as we'll as business functional requirements. Manage production and non-production environments env set-up by coordinating with respective teams Requirements Having past hands-on experience of working data warehousing or Regulatory Reporting Projects. Mandatory Technologies Google Cloud, Pl SQL, SQL, Shell Scripting, batch execution and Monitoring Strong stake holder management and excellent communication. Good knowledge on incident management and ability to lead the team from the front during incident/crisis calls. Should be able to provide various metrics around system performance, availability and problem management on regular basis to the senior management. Candidate will be required to continually enhance the skills within a few specialisms which include gaining business knowledge, understanding of interfaces, Impact Assessments, Development, Code Scanning and Deployments along with operational / business support.

Work collaboratively, on rotational shifts, to support planned changes and on-call requirement. Flexibility is required to provide out of hours support on rotation basis to support the services. Investigate and troubleshoot Control-M Infrastructure issues as per Incident Management Standards Deliver fix for Control-M issues within the agreed Incident SLAs to avoid impact to Business Proactively identify problem situations and resolve issues to give maximum customer satisfaction Engage in a timely and effective way with Stakeholders from IT Infrastructure, Incident Management and Business teams during crisis calls to identify the root cause of Control-M Issues Create and maintain procedures for Control-M Agent and Infrastructure tasks Demonstrate efficiency in managing & delivering tasks independently Demonstrate effective communication skills with key Stakeholders, both written and verbal. Provide timely and accurate status updates on any issues or work requests Self-motivated and able to work independently and under own initiative with a sense of ownership and accountability Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures. Apply policies, procedures, practices and standards to the allocated tasks, taking responsibility for own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance. Requirements Excellent knowledge and working experience as a Control-M Administrator (v9.x and above) Working knowledge of Control-M Agent installation, upgradation and troubleshooting Experience of troubleshooting Control-M Infrastructure issues in Control-M EM/Server, Control-M GUI, Database, Application Performance Analyse and fix/remediate vulnerabilities across product Good knowledge on Control-M modules installation and upgradation Good Knowledge of Unix/Linux and Windows Operating Systems Knowledge and exposure to IBM i Platform is Preferred Knowledge of Unix scripting and able to create scripts in support of automation initiatives Good Knowledge of Incident Management and Problem Management Understanding of Change Management Practices within ITIL Proficiency in English language speaking and writing skills Proactive and attention to detail and ability to prioritize work Ability to work with a sense of urgency in a multi-tasking environment Ability to work independently and with minimal supervision

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Incident ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infrastructure Library service operations processes. Your typical day will involve managing and coordinating various ITIL processes, ensuring that incidents are resolved efficiently, changes are implemented smoothly, and configurations are maintained accurately. You will also focus on problem management and release management, contributing to the overall stability and performance of IT services while collaborating with team members to enhance service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation and reporting of service operations metrics to identify areas for improvement.- Engage with stakeholders to gather requirements and feedback for service enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with Incident Management.- Strong understanding of ITIL frameworks and best practices.- Experience in managing service requests and incidents effectively.- Ability to analyze and troubleshoot technical issues in a timely manner. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Gurugram office.- A 15 yrs of minimum education is required. Qualification 15 yrs of minimum education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Performance Measurement Analysis and Improvement Good to have skills : Business Intelligence (BI) Reporting Tools, Infrastructure Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a results-driven professional with hands-on experience in Power BI and ServiceNow Performance Analytics, and a solid grasp of service management frameworks. The role involves driving support unit activities, managing diverse stakeholders, and proactively resolving service-level issues. Strong analytical, communication, and interpersonal skills are essential for collaborating across teams and geographies. Attention to detail, decisiveness, and the ability to work under pressure are key to success in this role. Roles & Responsibilities:-Develop and maintain dashboards and reports using Power BI and ServiceNow Performance Analytics to support business insights and decision-making.-Manage and drive service support activities across contracts while ensuring adherence to service management processes and escalation protocols.-Collaborate with cross-functional teamsincluding analysts, process owners, and technical expertsto address service level issues and implement improvements.-Analyze data using statistical and analytical principles to identify trends, potential issues, and opportunities for process optimization.-Maintain clear documentation, communicate effectively with stakeholders, and foster strong working relationships across teams and geographies.-Anticipate challenges, respond calmly under pressure, and influence outcomes through strong interpersonal and problem-solving skills. Professional & Technical Skills: - Must Have Skills: Hands on experience related to reporting tools like PowerBI & Service Now Performance analytics- Good To Have Skills: Understanding and knowledge of all service management processes and frameworksUnderstanding of external and internal stakeholders and corresponding escalation matrixStatistical, numerical and analytical principles and processesAbility to drive and manage activities within the support unit across the contractExcellent oral, written and presentation skillsAbility to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issuesProperly documents and follows through on progress, issues and agreements with othersMaintaining positive and effective working relationships with peers and clients/customersIdentifying and addressing potential issues before they are recognized by othersAnticipating others' reactions when responding to difficult situations and ability to cope well under pressureStrong Interpersonal skills with strong influencing and persuading skillsAbility to work collaboratively across geographiesDecisiveness and meticulous with attention to detail. Additional Information:- The candidate should have minimum 3 years of experience in Performance Measurement Analysis and Improvement.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 12 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and conducting testing efforts. Your typical day will involve collaborating with various teams to ensure that the infrastructure meets the necessary specifications and standards. You will engage in discussions to refine project goals and contribute to the overall success of the technology initiatives within the organization. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality results in a dynamic environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations and infrastructure management.- Experience with incident management and problem resolution processes.- Familiarity with automation tools and scripting languages.- Ability to analyze and optimize system performance. Additional Information:- The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management.- This position is based at our Noida office.- A Bachelors Degree in Computer Science or IT or Engineering or related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationA Mandatory Certified ServiceNow ITSM FundamentalsB Optional Certified ServiceNow ITOM or GRC ITAM

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Revenue AssuranceExcel AnalyticsAbility to perform under pressureProblem-solving skillsDetail orientationResults orientationCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Oracle Solaris Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Infrastructure Engineer/Solaris Admin Project Role Description:Provide technical support for the migration of production and development systems and software products for the configured services running on Solaris Zones which are configured on Veritas cluster.Key Responsibilities:Liaising with the customer technical representatives Provide expert level support to client on Installation of Solaris Operating system, Creation of global and Local zones, LDOMS.Installation and Configuration of Veritas Cluster , Migration of Solaris Zones between DCs , test the changes and handover to customer ,Troubleshoot technical issues, Participate in Problem management reporting , Providing RCA , resolution and documentation in ticketing system Work with teams, vendors and consultants to determine strategy for complex system changes, upgrades and implementations, Develop configuration and procedural documentation. Technical Experience :1.Good understanding of the concepts of system architectures, operating systems.2.Administer Solaris 10 and 11, Veritas Cluster, LDoms, Zones.3.Troubleshooting of issue and vendor coordination4.Volume manager and filesystem management5.Planning, implementation, and upgrade of packages, patches Proactively monitor and health check of servers, manages system resources to assure maximum system performance and appropriate additional capacity for peak periods and growth Perform periodic performance reporting to support capacity planning Necessary action performed on security & risk assessments.6.Plans, configures, and implements features on the Sparc and x86 platform that improve availability, response time, and monitoring of key system metrics. Provides support to the user community-using incident and problem management tools. Must be able to provide 24 x 7 on-call support based on a rotational schedule.7.Ability to write and understand shell script will be an advantage. Professional Attributes :- Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift. Educational Qualification:1 Bachelors degree. 2 ITIL V3/V4 Foundation certified. 3 Sun Certified System Administrator for Solaris 10 or 11 OS.4. Certification on cloud technology will be an advantage Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : SAP HANA Technical Architecture, SAP BTP AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application solutions, and ensuring that the applications are aligned with the overall business strategy. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows to ensure clarity and consistency.- Engage in continuous learning and development to stay updated with the latest technologies and best practices in application development. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Good To Have Skills: Experience with SAP BTP Administration, SAP HANA Technical Architecture.- Strong understanding of application lifecycle management and deployment processes.- Experience with performance tuning and optimization of SAP applications.- Familiarity with troubleshooting and resolving application issues in a timely manner. Additional Information:- The candidate should have minimum 3 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

About Position / Position Summary Boeings Information Digital Technology and Security (IDT&S) team is currently looking for a Global IT Tech/Team Lead to join their Global IT Team in Chennai, KA. The Global IT Team Tech / Lead is responsible for supporting management in IT Operations within the given region - India. This is a techno-managerial and administrative position reporting to Sr. Manager, Global IT Operations, India and in acts as operational leadership to the regional IT team members located in India. This position consistently interacts with End User Support Specialists, Global Fulfillment Specialists, Asset Management Teams and Technology Designated Experts. Liaising with Business Partners as well as being the India Interface to other IT Infrastructure teams. The amount of travel may reach up to 10% of working time as driven by new projects, continual service improvement activities and site visits where needed. Expected significant amount of off-hours activities to coordinate globally dispersed teams and incident escalation support. This role will be based out of Chennai, India. Position Responsibilities: Technical: Coordination of tools and processes delivery for special projects. Coordinates pilot programs participation for technical teams. Provides Incident escalation support to the regional support teams. Reach back to technical experts both in IT International, IT&DA Stakeholders and Service Providers. Engages in Global and Regional Technical information exchange meetings. Provides and coordinates executive support for the region. Lead IT Infrastructure Services escalations elevated to Operations Management by Business. Lead Major Incident & Problem Management with IT Technicians. Troubleshoots and resolves technical issues, especially complex issues that span multiple pods Executive Computing Services Performing to Expectations +ve Cust Satisfaction Incident Management Against SLA Works with enterprise & regional product managers to realize, deliver and monitor progress for the regional product roadmap. Works with BISO and IT Global Product Compliance & Quality Tech lead for enterprise & regional audit/compliance requirements. Team Support: Proactively immerses in new technologies and industry trends, bringing useful technologies into the team to improve product development velocity and quality Establishes technical training and coaching to regional IT teams. Conduct gap analysis, work with service owners to develop mitigation program Track Program performance. Advocates for changes on behalf of IT Team members. Flow down of new tools and products support processes. Provides mentorship to team members in meeting their goals. Formalization: Organizes, develops and maintains standards, knowledge base, metrics, tools and processes. Works with regional IT staff to create and evolve IT technical procedures. Ensure consistency of support tools and processes. Document and Ensure Risk, Issue & Opportunity (RIO) for IT Infrastructure Services. Lead IT Service Center improvements in partnership with Supplier. Contribute to IT Operations LRBP Process. Monitor and lead Duty Tech process for Techs in India. Leadership: Performs delegation role for Global IT Management. Technical Project Management for requirements Collaborate with stakeholders in the Enterprise to deliver technical solutions to business users in India. Engages and represents Global IT Operations with business side stakeholders. Drive process improvement, establish and maintain standardized procedures, ensure compliance, and implement best practices for enhanced efficiency, delivering business outcomes. Guides team development efforts, identifying skills necessary for successful product delivery and providing technical leadership and mentorship to teams. Strategy: Reinforces provided guidance and strategy to the IT teams in India. Basic Qualifications (Required Skills/Experience): Bachelors degree is required with 13 Plus years' related work experience or masters degree with 12 Plus years of experience. A minimum of 12 years of experience in Industry and at least two years as Team/Tech Leader position. Extensive knowledge of a broad range of computing systems, hardware and software. Superior knowledge of company IT Infrastructure, standards and solutions. Business environment professionalism and etiquette. Passion for leadership and supporting team members success. Organizational skills: Project management, meeting management and driving to desired outcomes. Strong communication skills. Ability to take initiative. Process and details oriented. Business environment professionalism and adequate. Global insights into regional culture and language. Preferred Qualifications (Desired Skills/Experience): Technical Professional certifications highly desired. This position does offer relocation within INDIA. Applications for this position will be accepted until Aug. 29, 2025 Education Bachelor's Degree or Equivalent Required