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Must have: Need strong SAP SD with IS retail with resource who can work independently and support our project. Job description Analyse the customers business processes and SAP solution design Adopt the Best Practices of IS Retail Preparing, contributing towards and running process design workshops, configuring/developing SAP solutions, demonstrating and gaining acceptance from the customer Performing configuration/development and assisting the customer in testing cycles Leading conversation with customers Working with the customer and project team to ensure the required content is gathered and documented in a useful, structured format during the Business Workshops Building trust and credibility by consistently delivering assigned tasks on time with high quality Preparation of Business Process Procedures, Fit-Gap Analysis, Test Scenarios, Configuration/ Development Documentation, End-User documentation and User manuals Preparation of all documentation such as Functional specifications, test scenario s, Configuration documents, etc Responsible for Data Migration Cutover activities Transfer SAP knowledge to customers and team and build relationships credibility. Provide Hypercare Support and ensure all tickets are logged and resolved within the agreed timelines Taking ownership of assigned tasks by initiating, think through and developing a plan that is executed and delivered according to the established timelines. Expertise in AMS Ways of working Hands on experience in critical / Very High priority Incidents Resolutions Problem Management and Continuous Improvement Should work in EST/PST Time zone.

Team Leadership: Manage and mentor NOC engineers and technicians Schedule shifts to ensure 24/7 coverage and high availability Conduct performance reviews, training, and development plans Network Monitoring and Incident Management Oversee real-time monitoring of network systems, servers, and applications Ensure rapid incident detection, escalation, resolution, and documentation Implement standard operating procedures for incident and problem management Process Improvement: Develop and refine operational processes and policies Analyze trends to identify areas for system and process improvements Work with other IT teams to coordinate cross-functional projects Reporting and Documentation: Maintain detailed incident logs and performance reports Provide regular updates to senior leadership on system health and KPIs Ensure up-to-date documentation of procedures and infrastructure Tool and Technology Management: Oversee the deployment, configuration, and maintenance of NOC tools Evaluate new monitoring tools and technologies to improve efficiency On-call availability and occasional night/weekend shifts may be required Qualifications Required Skills Qualifications: 5+ years in network operations or IT infrastructure, with 2+ years in a leadership or supervisory role Strong knowledge of network infrastructure, system monitoring tools, and IT operations Proven leadership and team management abilities Excellent problem-solving and analytical skills Strong communication skills, both written and verbal Ability to work in a fast-paced, 24/7 environment and manage multiple priorities Preferred Qualifications: BS in Information Technology or a related field (or equivalent experience) Industry Certifications, such as: CCNA/CCNP CompTIA Network+ and/or Security+ ITIL Foundation or similar Careers Privacy StatementKeysight is an Equal Opportunity Employer Key Responsibilities: Team Leadership: Manage and mentor NOC engineers and technicians Schedule shifts to ensure 24/7 coverage and high availability Conduct performance reviews, training, and development plans Network Monitoring and Incident Management Oversee real-time monitoring of network systems, servers, and applications Ensure rapid incident detection, escalation, resolution, and documentation Implement standard operating procedures for incident and problem management Process Improvement: Develop and refine operational processes and policies Analyze trends to identify areas for system and process improvements Work with other IT teams to coordinate cross-functional projects Reporting and Documentation: Maintain detailed incident logs and performance reports Provide regular updates to senior leadership on system health and KPIs Ensure up-to-date documentation of procedures and infrastructure Tool and Technology Management: Oversee the deployment, configuration, and maintenance of NOC tools Evaluate new monitoring tools and technologies to improve efficiency On-call availability and occasional night/weekend shifts may be required

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Senior CIAM Engineer will be responsible for the implementation, customization, management of our CIAM solution - Ping Identity Platform (formerly known as ForgeRock). In the role, the incumbent will be working closely with our clients and application teams to understand business requirements, define solutions/strategies and implement them. Below is a summary of tasks expected: Working with clients to develop CIAM strategies, architectures, and implementation plans. Integrate applications to CIAM solution and conduct proof of concepts. Installation, configuration and implementation of CIAM products L3 incident/problem management and assist in obtaining audit artifacts as required. Collaborate with business and technical teams to understand requirements and propose solutions. Documentation of technical requirements, flowcharts, architecture/topology, APIs. The Group IAM External Identity team enables the organization to securely store and manage external identities (e.g. customers and agents) and control their access to applications and services. They have implemented a customer identity and access management (CIAM) solution to support Prudential in this regard. It is a centralized platform to manage external identities and authentication featuring user registration, self-service account management, consent and preference management, single sign-on (SSO), multi-factor authentication (MFA), access management, and directory services. Most notably, the Senior CIAM Engineer will support the delivery of the following initiatives: Integration of enterprise business applications to group CIAM solution. Migration of identities from legacy systems to the CIAM solution. Improve authentication and authorization capabilities of business applications. Enable single sign-on (SSO) to business applications and 3rd party services. Improve resiliency and enhance capabilities of the CIAM solution. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Position Summary: The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM Middleware tools like MQ and ensure the platform stability and process improvement. Responsibilities include planning, support, and implementation of application platform infrastructure to include operational processes and procedures. Job Responsibilities: Handle MQ Admin BAU activities such as manage QMGRs Objects/maintenance/patching/ configurations etc. Should have knowledge on SSL Certificate management, security vulnerabilities in MQ Scheduling and Monitoring MQ backups performing housekeeping and daily health check Install Configure IBM MQ Support Project for MQ upgrade or migrate to new version and apply Fixpack /Interim Fixpack , R efresh P ack/ I fix etc . Setting up new QMGRs and its object Investigate and Troubleshot issues in MQ Knowledge on Performance Tuning or optimizing of MQ Coordinate with Systems Administrators, UNIX, Network and DBAs, scheduling and implementing software patches upgrades Support development/functional teams with performance tuning and troubleshooting issues Co- ordinatr with IBM vendor Monitor and acknowledge Incidents / Change-Tickets / SRs / Problem-Tickets within SLA Working Knowledge on RCAs SIPs Automating tasks Provide Support for MQ DR activity Basic knowledge of shell scripting or Ansible to manage create MQ admin related tasks for automation Good communication, written skills interacting with Client Stake holders Create knowledge base documents and SOPs for the Middleware support Handling Problem management calls and provide the RCA for the P1/P2 issues Good knowledge on IIB and/or APIC Basic knowledge on IBM-CP4I and/or OpenShift Container Platform (OCP). Education: Bachelors degree in computer science, Information Systems, or related field Experience: 7+ years of total experience and at least 4+ years of experience in Middlware applications like MQ Admin BAU activities such as manage QMGRs Objects/maintenance/patching/ configurations. Install Configure IBM MQ Scheduling and Monitoring MQ backups performing housekeeping and daily health check WebMethods WebSphere Message Broker (WMB) IBM Integration Bus (IIB) CP4I ACE MQ IBM API Connect v10 App Connect Professional (Cast Iron) Linux / AIX SDLC SSL Good to Have : Open Shift (Kubernettes) Ansible (Automation) Elastic Azure DevOps YAML/JSON Python and/or Powershell Agile SAFe for Teams DataPower

Job Description Summary What you need to know about the role- The role is predominantly an Incident manager role who works with the DBA Operations L1/L2/L3 teams , coordinates with the various Infrastructure/Development teams, Arranges post mortem meetings to effectively arrive at Problem resolutions Meet our team The TPDS DB operations team is responsible for the availability and performance of the site database and is central for Paypal business continuity/viability. The DBA operations teams is a tiered team comprising of L1 (24x7 monitoring and escalating ) , L2 ( troubleshoot and work on incidents, plan changes, feature enhancements for products and services ) As a part of RTB operations, we implement multitude of changes triggered by internal audits/Product Development/Vendor advisories/Hardware failures to name a few. Many of those changes are HIGH risk changes involving multiple components with their own dependency chains that has the potential to cause incidents, and hence the focus in the effective and efficient incident management. Job Description Your way to impact Many high RISK changes are executed as a part of RTB operations. Apart from planned changes, there would also be unplanned incidents triggered by upstream components/dependent components/hardware failures. The ideal candidate would need to take command of the incidents and communicate and coordinate with multiple participating infrastructure teams and drive the incident to conclusion by facilitating necessary Post mortem calls and arriving at the Root Cause analysis and assign corrective actions that aid in permanently resolving the problem. Your day to day In your day to day role you will You would manage and maintain a comprehensive list of open incidents and follow up with relevant teams to facilitate driving the incident to closure. Create comprehensive corrective actions for recurring problems. You would be driving all current incidents on the bridge and continue driving on offline channels to conclusion. Create Dashboards/reports that clearly depicts the major metrics and displays the health of the Database infrastructure availability and performance. What do you need to bring- Overall 5-8 years proven track record in incident management and problem-solving. 3-4 years experience in database technologies and distributed systems. A sound knowledge on ITSM/ITIL framework and proven expertise in Change/incident/Problem management techniques It would be preferred if you have a good technical understanding of databases Since you would be closely working with the TPDS Database operations team. Having knowledge in automation/dashboards would be an added advantage and would tremendously help with management reporting. Strong analytical skills for complex root cause analysis Good communication skills, particularly during high-pressure situations with ability to articulate complex technical issues clearly to various stakeholders Good experience with monitoring tools and observability platforms Ability to influence and drive change across multiple teams Experience with dashboard/reporting and simple automation Additional Job Description Subsidiary PayPal Travel Percent 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com . Who We Are Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. . Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

Are you a passionate problem solver with a knack for process improvement and a desire to lead a team? As the Global Command Centers Problem Manager and Problem Management Process Owner, you will be at the forefront of ensuring the stability and reliability of our critical systems and services. Youll lead a team, own the problem management process, drive root cause analysis, and implement solutions to prevent future disruptions. This is a high-impact role where you can make a tangible difference in our organizations performance. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT Change, Incident, and Problem Management. 3+ years of experience leading or managing a team. Proficient in ITIL principles and best practices, and experienced with Agile methodologies. Experienced with ServiceNow or similar ITSM tools. Proven ability to analyze data, identify trends, conduct root cause analysis, and implement effective solutions. Proven ability to design, document, and implement IT processes. Excellent communication, collaboration, and interpersonal skills. Nice to Have Skills: ITIL certification (e.g., ITIL 4 Foundation, ITIL Practitioner). Experience with data analysis and reporting tools. Experience in a Global Command Center environment. Problem Management Team Leadership & Facilitation: Lead and develop a team of problem management professionals, providing coaching, mentorship, and performance feedback. Coordinate and facilitate Post Incident Review (PIR) meetings to identify root causes and lessons learned. Coordinate and facilitate Daily Operations Review (DOR) and EPEO Super Daily Operations Review meetings to maintain situational awareness and proactive problem identification. Co-Facilitate Monthly Continuous Improvement Review (MCIR) meetings focused on problem management effectiveness. Coordinate, facilitate, and track Business Facing Metrics (BFM) to ensure alignment with business priorities. Maintain the Global Incident Reporting Board (GIRB) to provide visibility into incident trends and resolutions. Coordinate, assist with, and track the completion of Executive Summaries for significant incidents. Lead and actively participate in Agile ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives), contributing to planning, execution, and continuous improvement. Lead root cause analysis efforts for recurring incidents across Enterprise Technology and the GCC, driving collaborative corrective actions and preventing future disruptions. Govern root cause analysis processes, ensuring thorough investigations and effective solutions. Assist with ServiceNow incidents, requests, and enhancements related to the Problem process along with team of problem managers. Problem Management Process Ownership & Governance: Design, document, and maintain Problem Management processes, including inputs, outputs, workflows, roles, responsibilities, escalation procedures, and metrics. Maintain process documentation (flows, procedures, work instructions) and related artifacts (SLAs, severity definitions). Ensure Problem Management processes align with ITIL best practices and industry standards. Identify and implement opportunities to improve processes, tools, automation, and technologies, optimizing Problem Management functions. Engage stakeholders to gather feedback, address concerns, and ensure process meets their needs. Ensure process training and communication is effective for all involved. Define, track, and report on Key Performance Indicators (KPIs) to drive process improvements. Collaborate with the Operations Product Manager, other ITSM process owners, Reporting lead, and the ServiceNow team to optimize tooling, prioritize enhancements, and ensure seamless process integration, addressing reporting requirements and assisting with related incidents, requests, and enhancements. Integrate Problem Management processes with other process owners. Identify and mitigate risks associated with the Problem Management process. Escalation: Act as a point of escalation during major incidents, including participation in a 24x7 on-call rotation. During on-call periods, responsible for providing guidance, facilitating communication, and assisting in decision-making to ensure timely resolution of service disruptions.

He/She is accountable for the execution of operations related to the technical solutions, managing Incidents, Service Requests, using monitoring tools, contributing to root cause analysis. He/she permanently exchanges with the Engineer in order to improve service operability, by reducing the failures risks, improving the knowledge database and increasing the of automation. He/She defines designs, builds, deploys and maintains relevant & valuable information systems and tools on Microsoft Power Platform Governance and Administration (PowerApps, Power Automate, SharePoint INFRA) to support business stakes. Incident management: Incidents are handled from identification to closure, including advanced technical and functional analysis. High visiblity incidents are managed. Focal points of his/her perimeter are ensured in case of crisis. Service Requests handling: Processing and resolution of complex service requests, ensuring timely and accurate communication with users. Problem Management: Leading or participating in root cause analysis, coordinating with responsible contributors for patch implementation. Monitoring/Observability: Leveraging monitoring tools and data to proactively address issues and optimize service delivery. Inputs and requirements of monitoring system are provided to the buid team. Change Management: Analysis and validation of changes in production, considering their impact on users and providing clear communication. Links with the build team during the process of moving applications to production are ensured. Continuous Improvement: Active contribution to the continuous improvement of applications, proposing and implementing enhancements. Proactivy and anticipation are provided to prevent issues. Knowledge Management: Sharing of acquired knowledge, providing guidance and training to team members. Communication: Accurate communication is provided (direct communication, user callbacks, portals, ...) Service Level Management: performance of his/her perimeter is steered and managed with accurate tools Operability: contribute to guarantee that the build to run phase is done correctly. including respect of the process itself, but also working with build team to explain expectation of support team Tutors Support Engineers

Microsoft 365 Lead Analyst KEY EXPECTED ACHIEVEMENTS: He/She is accountable for the execution of operations related to the technical solutions, managing Incidents, Service Requests, using monitoring tools, contributing to root cause analysis. He/she permanently exchanges with the Engineer in order to improve service operability, by reducing the failures risks, improving the knowledge database and increasing the of automation. He/She defines designs, builds, deploys and maintains relevant & valuable information systems and tools on Microsoft Power Platform Governance and Administration (PowerApps, Power Automate, SharePoint INFRA) to support business stakes. Incident management: Incidents are handled from identification to closure, including advanced technical and functional analysis. High visiblity incidents are managed. Focal points of his/her perimeter are ensured in case of crisis. Service Requests handling: Processing and resolution of complex service requests, ensuring timely and accurate communication with users. Problem Management: Leading or participating in root cause analysis, coordinating with responsible contributors for patch implementation. Monitoring/Observability: Leveraging monitoring tools and data to proactively address issues and optimize service delivery. Inputs and requirements of monitoring system are provided to the buid team. Change Management: Analysis and validation of changes in production, considering their impact on users and providing clear communication. Links with the build team during the process of moving applications to production are ensured. Continuous Improvement: Active contribution to the continuous improvement of applications, proposing and implementing enhancements. Proactivy and anticipation are provided to prevent issues. Knowledge Management: Sharing of acquired knowledge, providing guidance and training to team members. Communication: Accurate communication is provided (direct communication, user callbacks, portals, ...) Service Level Management: performance of his/her perimeter is steered and managed with accurate tools Operability: contribute to guarantee that the build to run phase is done correctly. including respect of the process itself, but also working with build team to explain expectation of support team Tutors Support Engineers

Highly experienced SAP Solutions Architect with over 12 years of expertise in the design, implementation, upgrade, and support of SAP suites of applications, particularly within the Supply Chain Management (SCM) / Finance domains. The ideal candidate will have a strong background in developing and managing various solutions using SAP platforms such as BTP, CPI, IAS/IPS, and SaaS applications. Experience with SAP SCM suites, including SAP Ariba and Concur, is highly preferred. Key Responsibilities Key Responsibilities: 1. Design and Implementation: - Lead the design and implementation of SAP solutions tailored to meet the specific needs of the Supply Chain Management and Finance domains. - Develop and manage different solutions using SAP platforms such as BTP, CPI, IAS/IPS, and SaaS applications. - Ensure seamless integration of SAP solutions with other enterprise systems using Web Services, SOAP/REST, and file-based methods. 2. Upgrade and Support: - Oversee the upgrade and support of SAP suites of applications, ensuring minimal disruption to business operations. - Provide expert-level support in managing SAP products on the S4Hana platform, with a focus on administration and optimization. 3. Stakeholder and Vendor Management: - Effectively manage relationships with stakeholders, clients, and vendors to ensure successful project outcomes. - Communicate technical solutions and project status to non-technical stakeholders in an understandable manner. 4. Business as Usual (BAU) Management: - Drive initiatives to improve daily BAU operations through automation and process optimization. - Manage daily BAU activities, including: - Incident & Situation Management: Handle and resolve incidents promptly to minimize business impact. - Problem Management: Identify and fix bugs, ensuring long-term resolution of recurring issues. - Change Management: Oversee the development and implementation of changes to SAP systems. - Escalation Management: Address escalated issues and ensure timely resolution. - People Management: Lead and mentor a team of SAP professionals, fostering a collaborative and high-performing work environment. 5. Troubleshooting and Performance Optimization: - Troubleshoot and resolve complex issues related to SAP applications. - Continuously monitor and optimize the performance of SAP systems to ensure they operate efficiently. Skills and Experience Skills and Competencies: - Expert knowledge of SAP platforms and applications. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced, dynamic environment. - Strong leadership and team management abilities. Qualifications Preferred Qualifications: - Extensive experience with SAP SCM suites, including SAP Ariba and Concur. - Proven experience in integrating SAP solutions using Web Services, SOAP/REST, and file-based methods. - Strong administrative experience with the S4Hana platform. - Demonstrated ability to manage stakeholders, clients, and vendors effectively. - Experience in leading automation initiatives to enhance BAU operations. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers 25719

Job Description (Director - Production Support) About the Role: We are looking for a seasoned and dynamic Director - Production Support to lead and elevate our production support operations. This leadership role is critical in ensuring system stability, rapid issue resolution, and continuous service improvement for our enterprise applications As a senior leader, you will own the end-to-end production support function, manage a team, and act as a key interface between operations, engineering, and executive leadership. We are particularly interested in candidates who bring strong people management skills, technical expertise, and a deep understanding of the ITIL framework. Key Responsibilities: Lead the Production Support function, managing a high-performing team of 10+ engineers across geographies and time zones. Take ownership of Incident Management, Break-Fix Operations, and Problem Management in alignment with ITIL best practices. Ensure minimal disruption to business-critical systems through proactive monitoring and rapid incident response. Analyze production data to identify trends, recurring issues, or areas for optimization. Collaborate with cross-functional teams including Engineering, QA, Infrastructure, and Product to ensure seamless resolution and root cause analysis. Drive continuous improvement initiatives, automation, and operational efficiencies. Manage and optimize support SLAs, KPIs, and reporting metrics. Provide regular CxO-level reporting, dashboards, and communication on incident trends, risk mitigations, and system health. Foster a culture of accountability, collaboration, and customer-centricity within the team. Ensure compliance with governance and audit processes. Required Qualifications: 16+ years of overall IT experience with significant expertise in Production Support leadership roles. Proven track record of building and managing large-scale support teams (25+ members) in high-availability, high performance environments. Strong understanding and hands-on experience with ITIL processes, especially in Incident, Problem, and Change Management. Excellent communication skills, with the ability to interact and influence at all levels, including CXO stakeholders. Demonstrated ability to lead teams under pressure and in fast-paced, evolving environments. Experience working in a product-based company is highly preferred. Familiarity with support tools like Opsgenie, Sumologic, Jira, ServiceNow, and Dynatrace etc. is a plus. Location : Bangalore (Hybrid Work Model) Education : Bachelor s or Master s degree in Engineering or related field.

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: What you need to know about the role- The role is predominantly an Incident manager role who works with the DBA Operations L1/L2/L3 teams , coordinates with the various Infrastructure/Development teams, Arranges post mortem meetings to effectively arrive at Problem resolutions Meet our team The TPDS DB operations team is responsible for the availability and performance of the site database and is central for Paypal business continuity/viability. The DBA operations teams is a tiered team comprising of L1 (24x7 monitoring and escalating ) , L2 ( troubleshoot and work on incidents, plan changes, feature enhancements for products and services ) As a part of RTB operations, we implement multitude of changes triggered by internal audits/Product Development/Vendor advisories/Hardware failures to name a few. Many of those changes are HIGH risk changes involving multiple components with their own dependency chains that has the potential to cause incidents, and hence the focus in the effective and efficient incident management. Job Description: Your way to impact Many high RISK changes are executed as a part of RTB operations. Apart from planned changes, there would also be unplanned incidents triggered by upstream components/dependent components/hardware failures. The ideal candidate would need to take command of the incidents and communicate and coordinate with multiple participating infrastructure teams and drive the incident to conclusion by facilitating necessary Post mortem calls and arriving at the Root Cause analysis and assign corrective actions that aid in permanently resolving the problem. Your day to day In your day to day role you will: You would manage and maintain a comprehensive list of open incidents and follow up with relevant teams to facilitate driving the incident to closure. Create comprehensive corrective actions for recurring problems. You would be driving all current incidents on the bridge and continue driving on offline channels to conclusion. Create Dashboards/reports that clearly depicts the major metrics and displays the health of the Database infrastructure availability and performance. What do you need to bring- Overall 5-8 years proven track record in incident management and problem-solving. 3-4 years experience in database technologies and distributed systems. A sound knowledge on ITSM/ITIL framework and proven expertise in Change/incident/Problem management techniques It would be preferred if you have a good technical understanding of databases Since you would be closely working with the TPDS Database operations team. Having knowledge in automation/dashboards would be an added advantage and would tremendously help with management reporting. Strong analytical skills for complex root cause analysis Good communication skills, particularly during high-pressure situations with ability to articulate complex technical issues clearly to various stakeholders Good experience with monitoring tools and observability platforms Ability to influence and drive change across multiple teams Experience with dashboard/reporting and simple automation Additional Job Description: Subsidiary: PayPal Travel Percent: 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com . Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

Primarily responsible for responding to RFI/RFPs and proposing solutions in the area of Digital IT Service Management, Service Assurance & AIOps -Infra & App monitoring, event management, analytics, machine learning, automation- orchestration, server & network automation tools across Data Centre, Cloud, Network and EUC towers. proactive engagement with customer and understand the customer’s Tools estate and pitch for next gen solution areas delivering business value. Collaborate with a team of Solution managers, solution architects and Finance managers to enable creation of solution documentation, pricing and appropriate presales collateral as a part of the submission for the RFPs and RFIs based on the stated requirements with the assigned team. Prepare and present the AIOPS solutions to Wipro customer’s as part of onsite Orals discussions, mutual value discovery and will ensure all messages delivered are aligned to Wipro’s solution strategy or win themes. Review the solution for alignment to benchmarks of the Wipro Pricing and Effort Estimation Model based on experience. Leading the discussions as an Tools Architect during Due diligence, contract closure and renewals including all compliance requirements and sign off on the technical statement of work (SOWs) and service levels specific to BSM and AIOPS. Manage Partner Interactions like Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, ServiceNow etc. primarily responsible for responding to RFI/RFPs and proposing solutions to the customers in area of ITOM, ITSM, ITAM (Monitoring, observability, AIOPS, Service Management, Asset Management and Automation) Create differentiated tools solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogosft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven and others. ensure proactive engagement with customer and understand the customer’s Tools estate and pitch for next gen solution areas delivering business value. work with a team of Solution managers, solution architects and Finance managers to enable creation of solution documentation, pricing and appropriate presales collateral as a part of the submission for the RFPs and RFIs based on the stated requirements with the assigned team prepare and present the AIOPS solutions to Wipro customer’s as part of onsite Orals discussions, mutual value discovery and will ensure all messages delivered are aligned to Wipro’s solution strategy or win themes. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Must to have :- The Genesys PureCloud Developer generates solutions based management and automation of cloud provisioning tasks, customer support and administration of Managed Cloud Environments (MCEs), workflow and tools development, cloud architecture, and service administration. The Genesys PureCloud Developer shouldConfigure and manage MLPs Virtual Network in Genesys PureCloud, establish our core services in the VNET, enable Genesys PureCloud to serve as a part of MLPs network Develop scripts to automate the deployment of resource stacks and associated configurations Utilize native Genesys PureCloud services to meet the firms technology and resiliency requirements Drive Identity and access and configuration management, and monitoring strategy for Genesys PureCloud Lead design process for network connectivity to Genesys PureCloud Extend MLP standard systems management processes into the cloud including change, incident, and problem management Establish and implement monitoring and management infrastructure for both availability and performance management Establish internal pricing and instance selection model for Genesys PureCloud virtual machines Integrate Genesys PureCloud management tooling with MLP including automation of spin-up and spin-down and billing approvals Design and implement data protection options, including HA and BCP protection in Genesys PureCloud Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Contact Center. Experience5-8 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt. Experience5-8 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt. Experience5-8 Years.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience8-10 Years.

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, prioritization, escalation and resolution of end user help requests) to ensure quick and accurate responses to all end users, while emphasizing a customer-focused attitude. - Establish and monitor service level targets/benchmarks and measure performance against those benchmarks. Establish and monitor Compliance level across the region - Patch, AV and security standards - Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel. - Develop and maintain comprehensive documentation, includingoperations guidelines and procedures, inventory checklists, deployment guides, budget information, training guides and support materials. - Measure and report on unit performance via metrics and indicators of service level activity and customer satisfaction. Provide regular helpdesk performance and utilization reports to leadership. - Manage the inventory, support and maintenance of the region/location's end user technology assets, including, but not limited todesktop and notebook computers, mobile devices (smart phones, tablets, etc.), printers and software. - Facilitate equipment, services, and software purchases and implementation; and manage inventory and licensing reconciliations. Conduct research and make recommendations on hardware and software products, services, protocols, and standards. SECONDARY DUTIES/RESPONSIBILITIES: - Recommend changes or enhancements in available information technology or equipment as prompted by feedback via the user support function. - Engage in ongoing research of emerging trends and new technologies which may benefit the corporation's goal of strategically implementing technology to enhance business performance, and specifically support the support services function. - Participate in the planning, policy and decision making discussions involving information management projects. - Provide occasional technical support and best practice advice for offsite Corporation events. - Research and implement special projects and other duties as assigned. NATURE OF WORK CONTACTS - Works closely with staff and management from other units and divisions. - Regular interactions with GNOC such as network administrators and server admi. - Periodic correspondence and interaction with vendors Management staff Mandatory Skills: TIS Service Desk. Experience8-10 Years.

Mandatory Skills: Managed Security Services - MSS. Experience8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ITIL Change Mgmt. Experience3-5 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: ServiceNow Performance Analytics. Experience5-8 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: Service Desk Management.

Job Area: Information Technology Group, Information Technology Group > Cyber Security Engineering General Summary: PeopleThis role is a combination of 'Data Loss Prevention (DLP) & security orchestration lead in Cyber Defense Center which operates 24x7 thus requires being available on call during weekends and off hours including night shift to support the business requirements of the organization.People management is essential to this role.Continuous focus on upskilling the CDC analysts to keep them upskilled in automation and in 'Data Protection'.Mentor the team to innovate solutions, also improve DLP investigations and operational efficiency.Help drive lower attrition using direct engagement methods like 'Rewards and Recognition' and other indirect engagement methods to retain staff.Ensure maximum coverage and efficient operations.ProcessManage the KPIs, operational deliverables, problem management & operational excellence.Maintain accuracy in DLP escalations to drive 'Zero Tolerance for Errors'.Lead the Shift Handovers & assist the team with direction to investigate key DLP alerts.Actively participate in the stakeholder meetings to review the escalation of Company Confidential Information (CCI) triggered from DLP team.Look for opportunities to gather patterns, anomalies from SOC escalations and drive feedback with relavent stakeholders on preventative measures to bolster the Data Loss Prevention (DLP) policies.Align with the CDC maturity roadmap on innovation and assign priorities for implementation.Drive enforcing and or governing the escalation process between CDC analysts and Cyber Investigations Team (CIT).Accountable for meeting the SOC KPIs that includes "Time Savings by Automaiton", "Quality Accuracy', 'Acknowledgement Time', 'Time to Escalate' & 'Resolution Time'.Synergies with cross-functional teams across Qualcomm.Technology and engineeringLook for opportunities to drive innovation within Cyber Defense Center. Leverage AI/ML to mature the current automation to become a NexGen capability center.Mature automation processes and capabilites to perform faster and more efficient responses leveraging automation and orchestration.Look for opportunities to gather patterns, change in CCI violation channels, techniques, anomalies from CDC investigations and drive feedback with relavent stakeholders on preventative measures. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of cybersecurity-relevant work experience. OR High School diploma or equivalent and 5+ years of cybersecurity-relevant work experience. Physical Requirements: Frequently transports and installs equipment up to 40 lbs. 8+ years of proffessional experience in IT with prior experience in automation & people managementThe individual must have a strong knowledge on programming skills, delivered automation projects & good awareness of current and developing security threats and technologies, especially on 'Data Protection'Knowledge on DLP tools is mandatory, while CASB is essentialStrong proficiency in DLP investigations, also in written and spoken EnglishExcellent Problem Solving and Critical Thinking SkillsStrong interpersonal skills and a good team playerBachelors degree or Masters Degree in Computer Sciences or in Cyber Security 6 years of 'Information Security' experience & min 3 years of expereience in managing people in 24x7 Security operationsCEH, Security+, OSCP or other industry-relevant cyber-security certifications and ITIL V3.0, 'SAFe Agilist' knowledge is a plus Bachelors Degree in Engineering/Masters in information security Bachelors degree or Masters Degree in Computer Sciences or in Cyber Security CEH, Security+, OSCP or other industry-relevant cyber-security certifications and ITIL V3.0, 'SAFe Agilist' knowledge is a plus Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Information Technology Group, Information Technology Group > Cyber Security Engineering General Summary: PeopleThis role will be responsible for 24x5 in 'Data Loss Prevention (DLP) team in Cyber Defense Center thus requires being available on call during weekends and off hours including night shift to support the business requirements of the organization.People management is essential to this role.Continuous focus on upskilling the CDC analysts to keep them updated with changes in trend in cyber threat landscape, especially in 'Data Protection'.Mentor the team to improve DLP investigations and operational efficiency.Help drive lower attrition using direct engagement methods like 'Rewards and Recognition' and other indirect engagement methods to retain staff.Ensure maximum coverage and efficient operations.ProcessManage the KPIs, operational deliverables, problem management & operational excellence.Maintain accuracy in DLP escalations to drive 'Zero Tolerance for Errors'.Set shift schedules in a rotational basis.Lead the Shift Handovers & assist the team with direction to investigate key DLP alerts.Actively participate in the stakeholder meetings to review the escalation of Company Confidential Information (CCI) triggered from DLP team.Look for opportunities to gather patterns, anomalies from SOC escalations and drive feedback with relavent stakeholders on preventative measures to bolster the Data Loss Prevention (DLP) policies.Align with the CDC maturity roadmap and assign priorities for implementation.Drive enforcing and or governing the escalation process between CDC analysts and Cyber Investigations Team (CIT).Randomly audit the DLP investigations and cascade the feedback to improve operational efficiency.Accountable for meeting the SOC KPIs that includes "Quality Accuracy', 'Acknowledgement Time', 'Time to Escalate' & 'Resolution Time'.Synergies with cross-functional teams across Qualcomm.Technology and engineeringContinous fine tuning of false alarms to improve alert fidelity and reduce the fatigue.Mature automation processes and capabilites to perform faster and more efficient responses leveraging automation and orchestration.Look for opportunities to gather patterns, change in CCI violation channels, techniques, anomalies from SOC investigations and drive feedback with relavent stakeholders on preventative measures. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of cybersecurity-relevant work experience. OR High School diploma or equivalent and 5+ years of cybersecurity-relevant work experience. Physical Requirements: Frequently transports and installs equipment up to 40 lbs. 8+ years of proffessional experience in IT with prior experience in people managementThe individual must have a good awareness of current and developing security threats and technologies, especially on 'Data Protection'Knowledge on DLP tools is mandatory, while CASB is essentialStrong proficiency in DLP investigations, also in written and spoken EnglishExcellent Problem Solving and Critical Thinking SkillsStrong interpersonal skills and a good team playerBachelors degree or Masters Degree in Computer Sciences or in Cyber Security 6 years of 'Information Security' experience & min 3 years of expereience in managing people in 24x7 Security operationsCEH, Security+, OSCP or other industry-relevant cyber-security certifications and ITIL V3.0, 'SAFe Agilist' knowledge is a plus Bachelors Degree in Engineering/Masters in information security Bachelors degree or Masters Degree in Computer Sciences or in Cyber Security CEH, Security+, OSCP or other industry-relevant cyber-security certifications and ITIL V3.0, 'SAFe Agilist' knowledge is a plus CDC, SOC, DLP, Data Protection, CASB, Cyber Security Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

We are looking for an experienced Production Manager to oversee and coordinate the daily operations of our glass manufacturing facility. Required Candidate profile candidate will ensure efficient production processes, maintain product quality standards, and lead a team of operators technicians while ensuring compliance with safety and environmental regulations.

Job Title:Architect-Python-Front EndRetool/ITSM Experience5-8 Years Location:Bangalore : Architect, Python-Front End, Retool, ITSM