1155 Problem Management Jobs - Page 33

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application lifecycle management.- Experience in integrating ServiceNow with other enterprise applications.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will also engage in problem-solving activities, providing guidance and support to your team members while ensuring that project milestones are met efficiently and effectively. Your role will require you to stay updated with the latest trends and technologies in application development, ensuring that your team is equipped with the necessary tools and knowledge to succeed in their tasks. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management processes and best practices.- Experience in application design and configuration within ServiceNow.- Ability to troubleshoot and resolve technical issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the implementation of best practices in application management. You will also be responsible for guiding your team through challenges and ensuring that project milestones are met efficiently and effectively. Roles & Responsibilities:- Excellent communication and collaboration skills- Capability to work both independently and collaboratively.- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.- Collaborating with functional teams to identify and prioritize business requirements.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Servicenow ITSM(IT service management)- Servicenow Integrations- Servicenow Portal- Servicenow ITOM(IT operation management)- Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of application lifecycle management.- Experience with IT service management processes.- Ability to configure and customize ServiceNow applications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

The Digital :ServiceNow_IT Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceNow_IT Service Management domain.

The Digital :ServiceNow_IT Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceNow_IT Service Management domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

Position Description: Category: Software Development/ Engineering Shift: Rotational shift Main location: Bangalore/Chennai/ Hyderabad/Pune/Mumbai Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: Responsibilities: Monitor Splunk infrastructure, logs & dashboards for anomalies. Respond to alerts & incidents as part of business support. Perform initial triage, escalate to l3 when required. Work on incident resolution within defined SLAs. Document RCA for major incidents. Ensure high availability & reliability of Splunk environments (indexers, SHs, forwarders etc.). Perform routine health checks & system audits. Handle Splunk configuration changes (inputs.conf, outputs.conf, propos.conf etc.). Manage users access & roles. Identifying & resolving performance bottlenecks in indexing & searching. Monitor ingestion rates, indexing latency, data missing & storage usage. Work on daily deployments to create, update, delete the Splunk apps, add-ons & configuration in controlled manner. Maintain & validate data onboarding process with BSA, BAs etc. Using scripts (bash, python, etc.) to automate routine tasks. Work with CI/CD pipelines for Splunk deployments. Integrate Splunk with tools like ServiceNow, AWS, Git, Jenkins etc. Strong hands-on with Splunk core (Indexer, SH, Forwarder) Strong knowledge of Linux, networking & cloud platforms (AWS, GCP) Familiarity with ITIL process, especially incident, problem & change management Must-Have Skills: Need candidate who has hands on experience in Splunk Admin Scripting, Bash, Python and experience in CI/CD Pipelines. Who has experience in tools - ServiceNow, Git, Jenkins, AWS, GCP Experience in Linux, Networking (Monitoring tools) Incident problem management Skills: English Linux Splunk Amazon Elastic Cloud Compute Jenkins

The Service Desk Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk Management domain.

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Total years of experience 5 to 8 years BMC years of experience 3 to 5 years Key Responsibilities Solution DevelopmentDesign, develop, and implement BMC Helix applications and solutions tailored to business requirements. IntegrationIntegrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow. BMC Discovery and CMDB healthEnsuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery CustomizationCustomize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs. Technical SupportProvide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations. DocumentationCreate and maintain detailed technical documentation, including design specifications, testing plans, and user guides. CollaborationWork closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget. TrainingProvide training and support to end-users and IT staff on BMC Helix functionalities and best practices. Continuous ImprovementStay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation. SupportSupport issues related to the applicationsDigital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management ConfigurationConfigure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML. ReportingCreate Reports, Dashboards, and distribute reports. OthersRespond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

The Change Analyst(Wholesale LOB) - OCM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Change Analyst(Wholesale LOB) - OCM domain.

Strong experience in ServiceNow development Hands onexperience in IT service management process design Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process AreasIncident, Problem, Change, Service Catalog, Request, and CMDB Primary Skills ServiceNow ITSM with CSA OR CAD Certifications ServiceNow Migration/Integration Scripting experience - JavaScript/Client Script/Server Script Skills (competencies)

As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: Bachelors degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage. Flexible to work in 24/7 support environment. Minimum level should be INT if applying as part of Internal Job Posting. Technical Skills: Admin, Operate and Manage Nutanix hyper-converged infrastructure. Experience in configuring Nutanix Hardware and Software components. Experience in configuring Nutanix server, storage and networking. Experience in Nutanix command line interface. Experience in integrating Nutanix with Backup and Disaster recovery solutions. Experience in monitoring Nutanix infrastructure and optimizing. Maintain Nutanix infrastructure documents (HLD, LLD). Experience in Nutanix Performance Monitoring and Performance Chart. Experience in VMware vSphere products. Basic understanding of DHCP, DNS and Active Directory. Basic knowledge of Linux Operating Systems. Basic knowledge of Physical Network and Storage technologies. Key Responsibilities: Resolve customers issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply.

Job Summary : The Senior IT Service Delivery Manager is responsible for the overall management and performance of IT service delivery. This includes overseeing the service desk, incident management, problem management, change management, and other ITIL processes. The role also involves developing and maintaining service level agreements (SLAs), managing vendor relationships, and driving continuous improvement initiatives to enhance service quality and customer satisfaction. Responsibilities : - Service Delivery Management : Oversee the day-to-day operations of IT service delivery, ensuring that services are delivered efficiently and effectively, meeting agreed-upon SLAs. - Team Leadership : Lead and mentor a team of IT professionals, providing guidance, support, and development opportunities. - ITIL Process Management : Implement and manage ITIL processes, including incident management, problem management, change management, request fulfillment, and knowledge management. - SLA Management : Develop, negotiate, and maintain service level agreements (SLAs) with internal and external customers. Monitor performance against SLAs and report on service performance. - Vendor Management : Manage relationships with third-party vendors, ensuring that they meet service level expectations and contractual obligations. - Customer Relationship Management : Build and maintain strong relationships with internal and external customers, understanding their needs and expectations. - Continuous Improvement : Identify opportunities for service improvement and implement initiatives to enhance service quality, efficiency, and customer satisfaction. - Performance Reporting : Develop and maintain key performance indicators (KPIs) and reports to track service performance and identify areas for improvement. - Budget Management : Manage the budget for IT service delivery, ensuring cost-effectiveness and efficient resource allocation. - Communication : Communicate effectively with stakeholders, providing regular updates on service performance and any service-related issues. - Problem Solving : Lead the resolution of major incidents and complex problems, ensuring timely and effective solutions. - Risk Management : Identify and assess risks to IT service delivery and implement mitigation strategies. Required Skills and Experience : Education : Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Experience : [Number] years of experience in IT service delivery management, with a proven track record of success. - ITIL Certification : ITIL v3 or v4 Foundation certification required. ITIL Intermediate or Expert certifications preferred. - Leadership Skills : Strong leadership, management, and team-building skills. - Communication Skills : Excellent communication, interpersonal, and presentation skills. - Problem-Solving Skills : Strong analytical and problem-solving skills. - Customer Focus : A strong customer focus and commitment to service excellence. - Vendor Management : Experience managing third-party vendors. - Financial Management : Experience managing budgets and resources. - Technical Knowledge : A good understanding of IT infrastructure and applications. - Service Management Tools : Experience with IT service management tools (e.g., ServiceNow, Jira Service Management). Preferred Skills and Experience : - Experience in [Specific industry - e.g., Finance, Healthcare, Manufacturing]. - Experience with Agile methodologies. - Knowledge of cloud computing and related technologies. - Experience with automation and scripting.

Lead Cyber Security Architect/Engineer The future is what you make it! When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings safe and even making it possible to breathe on Mars. Working at Honeywell isn t just about developing cool things. That s why our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? Honeywell s Global Security (HGS) business believes in integrating security into all aspects of our business to protect the people, processes, and assets by which Honeywell achieves its greater mission. Advancements in technology, contractual and regulatory requirements, emerging threats, and Honeywells growth worldwide continue to challenge all of us to ensure everything we do in business is secure. As a Lead Cyber Security Architect/Engineer (Active Directory (AD) / Azure Active Directory (AAD)) at Honeywell, this is your opportunity to join our Cybersecurity team and provide valuable, secure user experiences for Honeywell employees, partners, and customers. You will work with the latest technologies that perform user authentication, authorization, security policy enforcement and multi-factor authentication. You will provide world class solutions with Directory Services, ensuring that they align with direction set by best practices and defined standards within Honeywell. Your job responsibilities will include the following: Serve as a subject matter expert for Directory Services (AD / AAD) under the IAM services portfolio Perform in the capacity of AD / AAD architect working closely with the AD / AAD engineering and support teams Understand how the service works from a business/end-user/technical perspective Have command of the service including its capabilities and proper use Execute proof-of-concepts guided by Service Manager and Director Complete assigned project/tasks in a timely manner Interact with key stakeholders and project/program teams to understand their requirements and architect solutions based on best practices Ensure proper oversight for quality assurance of IAM artifacts Architect, own, and maintain processes, metrics, and procedures Enforce adherence to architectural standards/principles Proactively provide feedback regarding infrastructure IAM engineering methodologies, standards, and leading projects Minimize technical exposure and risk on projects Delivers and manages a highly available, stable, and secure Directory Services environment Drive value realization for the services and technology within the cybersecurity controls organization Participates in the testing (e.g., planning and execution) related to performance, disaster recovery, and business continuity for AD and AAD Work with Solution Architect and onboard new technologies which can enhance the security of Active Directory and Azure Active Directory. Design & implement new solutions like Windows Hello for Business, MFA, Conditional Access, TAP, Entra Lifecycle management, Secure Services Edge, Authentication strengths and Application management. Understanding of Design & Implementation of Microsoft Defender for Identity (MDI) on all the Domain Controllers. Integrating it with Syslog server and generating the security events Understanding of design and implementation of Conditional Access policy which enhances the security of Identity, device & Cloud applications as part of the Zero trust methodology. Understanding of design and implement Quest-On Demand Recovery, RMAD, and Forest recovery for end-to-end disaster recovery of Active Directory and Azure AD. Design and Implement Azure AD B2B. Design and Implemented Multifactor solutions Understanding of ADFS Managing day to day Changes, Escalations and Incidents related to the internal AD & AAD infrastructure. Configuring and Managing of Active Directory infrastructure on Windows Server. Good knowledge on PowerShell for Active directory/Azure AD. Administration of the complete ADUC structure and make changes to the design Active Directory Objects via Active Directory Users and Computers. Components Restriction, Folder Redirections, Software Deployment. Administrative Templates, Windows Settings, Group Policies. Working on Azure AD and Azure AD Connect. Working knowledge of mergers/acquisitions, and divestitures. Collaborate with global team members based in the US, India, and EMEA. Analytical/Decision Making Responsibilities Understands the art of the possible, compares various architectural options based on feasibility/impact and proposes actionable plans Demonstrated strong analytical skills and technical problem-solving skills Analyzes and resolves complex issues (e.g., performance problems and outages) to the Directory Services environments, escalating to and working with vendors and clients as required Ability to analyze and operate at different levels of abstraction Ability to balance what is strategically right with what is practically realistic Evangelize optimal options based on documented best practices and standards Constantly optimize work procedures and automate recurring tasks. Develop and update technical documentation and formulate work instructions to address repeating issues Maintain accurate and timely tracking of activities Incident/Problem management Provide guidance to AD / AAD support team on incidents/problem lifecycle including ticketing and stakeholder interaction on an as needed basis Assist team in performing proactive problem management to identify and resolve potential issues related to the Directory environments Document troubleshooting procedures for standard support situations Works under supervision of the Director, Cyber Security Manager, and interacts with Portfolio Architects and other key stake holders YOU MUST HAVE: Bachelor s or graduate degree in a computer-related field such as Computer Science, Computer Information Systems or equivalent. 5+ years of experience in Information / Cyber Security or Information Technology fields 2+ years developing, architecting, and implementing enterprise class IAM/security solutions. Good understanding of Identity and Access Management services (SSO, LDAP, IGA, PKI, etc.) Good understanding of enterprise environment and how IAM services connect in a highly matrixed organization Attention to detail and willingness to learn WE VALUE: Securing the Directory from both a physical and logical aspect Defining the logical organizational structure (OU/Tree organization) Understanding of LDAP structures such as schemas, object classes, and attributes Understanding of Administrative model (how we manage objects) Authentication & Authorization types (Federation/SSO, LDAP/Kerberos, MFA) Knowledge of on premises & cloud directory functions Directory synchronization Directory consolidation Working knowledge of MS Windows Understanding of DNS & Networking Active Directory specific experience Scripting knowledge including bash, PowerShell, python etc. Troubleshooting experience with Directory replication Group Policy Management Detailed knowledge of Azure AD & Azure AD Connect Working knowledge of Conditional Access Policies Knowledge/Experience with Directory as a Service (DaaS) Experience with federation services Experience with testing concepts and techniques Working knowledge of Unix/Linux Identity security best practices Results-focused visionaries that consistently deliver high-quality solutions. Understanding of ITIL process, such as Incidents, Change & Problem management Experience in working in a global, process-driven organization Experience managing a geographically split organization and working in a multi-cultural environment Interpersonal communication and organizational skills Understanding of encryption, certificates, and digital signatures

The Global Shift Manager (GSM) works as a member of the Incident and Problem Management team within IT Operations team at Fareportal. In this role, the GSM has below primary functions: Leading Critical Incident Bridges and driving teams to resolve issues as quickly as possible and escalating to the correct teams and leaders as required. Providing business focused updates hourly to include technical details and internal/external Client impact in clear and simple terms. Create Post Incident Reports with Direct Cause, Root Cause and timelines clearly documented. Initiate emergency change process during outages. End To End Problem Management Activities. Provide Weekly/Monthly Metrics Data to management. Maintain Contact List of various support teams and vendors. Documentation for Process Improvement, Handbooks, Guidelines, Manuals, Knowledge Base Articles. This position will support 24X7 to be in Gurgaon, India. The job will require the individual to work different shifts as assigned by the supervisor. Responsibilities : Be a part of the GSM team (Global IT Shift Manager) which is staffed 24X7 all the time including holidays. Have a clear understanding of all the supported systems with thin the IT infrastructure and applications. Approach should be proactive, rather than reactive. Coordinate business priorities with IT/Infrastructure teams during Critical Incidents and Events to restore normal service operations as quickly as possible and to minimize the impact to our Clients and internal teams Accountable for running the Major Incidents and manage technical conference bridge. Ensures clear communication is provided to affected teams and senior leadership during Critical Incident or Events; Formulate concise, clear and accurate alerts and notifications to management. Manages and track Incidents to resolution and ensure a clean handoff to appropriate teams or groups. Detect and record incidents and prioritize based on impact and urgency. Standardize global critical event notification, escalation, process and procedures. Engage End to End with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) related to Major Incidents. Identify potential problems and/or increasing trend of repetitive Incidents Document troubleshooting steps and service restoration details. Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process. Point of contact for all Major Incidents. Represent the first stage of escalation for Incidents. Identify, initiate, schedule and conduct incident reviews. Ensure the closure of all resolved and end-user confirmed Incident records. Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents. Determines if an incident needs to be escalated according to priority and severity of the issue. Ensure that Incidents assigned to their Support Groups are resolved and that service is restored. Responsible for assigning incidents within a group or division. Directly works with Support to ensure proper recording of incidents Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department. Qualifications : To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. At least six years experience working in one of the following disciplines is required: Leading Critical IT Incidents and Problem Management efforts, Technical Project Management. At least six years experience working in an IT, Technical, Critical Incident or Service Delivery role that is production-based, deadline driven and outcome oriented ITIL / ITSM Experience Strong communication and collaboration skills, situational awareness and organizational agility Must be responsive to business needs in a 24x7x365 environment Must be able to individually lead Incident Resolution to completion. Ability to influence others outside of direct management structure Strong project management experience while working under tight deadlines in a fast-paced environment Must have a demonstrable ability to effectively lead and manage critical incidents or events and drive to problem resolution Must be able to facilitate in a collaborative manner solutions across departments and teams Must be able to anticipate and prevent problems while managing incidents to resolution Must be self-directed and foster initiative in others. Bachelor s degree in Computer Science, Business Management or a closely related field of study or an equivalent combination of education and experience Prior experience with Team Management / Training / Mentoring / Multi team collaboration

Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 ) Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 - at least 2 Modules) Job Summary: The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes. Key Responsibilities: Required Skills & Qualifications: Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS) Familiarity with key Oracle modules such as P2P, O2C, and GL. Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management). Experience with ticketing systems of any ITSM tools. Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts. Ability to communicate effectively with business users and technical teams. Analytical and problem-solving skills with attention to detail. Comfortable working in UK shifts.( 1:30 to 10:30 PM / 2:30 to 11:30 PM) Soft Skills: Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Total Experience Expected: 06-08 years Qualifications B.E./ B.Tech./ BCom/MBA

Providing assistance to the application team in identifying database problems Knowledge on always-on, Mirroring and Replication Knowledge on Backup and Recovery Experience on SQL server Version, Database migrations Experience on creating and troubleshooting SQL Server Agent Jobs Database Maintenance activity Database files management Knowledge to TDP / TSM / Veeam for data backup and recovery Database Security adherence Co-ordinate with customers / other teams / vendors in resolving requests and incidents Process adherence, process improvements and knowledge management Involve in problem management SCOM, PowerShell

Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 ) Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 - at least 2 Modules) The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes. Required Skills & Qualifications: Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS) Familiarity with key Oracle modules such as P2P, O2C, and GL. Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management). Experience with ticketing systems of any ITSM tools. Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts. Ability to communicate effectively with business users and technical teams. Analytical and problem-solving skills with attention to detail. Comfortable working in UK shifts.( 1:30 to 10:30 PM / 2:30 to 11:30 PM) Soft Skills: Strong interpersonal and communication skills both verbal and written. Ability to work independently and within a team environment. Proactive and customer-focused mindset. Effective time management and ability to prioritize tasks in a dynamic environment. Total Experience Expected: 06-08 years B.E./ B.Tech./ BCom/MBA

Develop and implement global marketing strategies to drive customer engagement and brand awareness Manage digital advertising, content marketing, and multi-channel campaigns across different regions Must have expertise in SEO, SEM, influencer marketing, and performance analytics Experience in handling international brand positioning and cross-border partnerships is required Strong analytical and leadership skills are essential

Develop and implement global marketing strategies to drive customer engagement and brand awareness Manage digital advertising, content marketing, and multi-channel campaigns across different regions Must have expertise in SEO, SEM, influencer marketing, and performance analytics Experience in handling international brand positioning and cross-border partnerships is required Strong analytical and leadership skills are essential

Position Name: Network-Senior Executive (NOC) Experiences: 3+ year Job Location :- Gandhinagar Gujrat Position: 1 Education:- Btech/BE only Interview Mode:- 2 Round Video call Notice period:- Immediate to 30 days only Job Responsibilities 3+ years experience working as a Network Administrator with good understanding of Routing & Switching technologies. Ready to be on call for 24 7 support. Key Responsibilities: Provide Level 2 or Level 3 expertise for incident and problem management: security incident responses and root cause analysis. Take responsibility for the day to day operation of the team, providing overall guidance and supervision. Participate in technology evaluation and continuous process improvement activities. Responsible to work with respective network team members on the review of network architecture and design, troubleshooting, as well as standardization of the network design. Coordinating with System Integrator and Service provider for Service Restoration to meet SLA on services. Capacity management managing utilization of assets Responsible to work with the respective server and application teams members in troubleshooting and identify root cause, related to network. Responsible to work with the respective network vendors support teams for the troubleshooting, identification and resolution of network problems. Responsible for network devices, as well as appliances, vulnerability review and assessment. Responsible for change implementation review, assessment and perform change on network devices during downtime Window. Responsible to conduct post implementation review on areas of improvement and tuning. Responsible to conduct and train junior engineers in the same team, i.e. to equipped them with the knowledge to run and maintain network. Coordinate with information security governance team to align IT infrastructure with established standards. Perform period health check of network devices. Develop processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes. Prepare technical reports and instructional manuals as documentation of network design and operational requirements. Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network anomalies and outages. Ready to be on call for 24 7 support Knowledge and experience in troubleshooting of low latency network architecture. Knowledge and experience in employing and using various networking trace tools. Knowledge and experience in network management systems, i.e. CA NMS, PRTG, Syslog etc. Ability to work flexible hours. Pro-active and good analytical/conceptual thinking. knowledge of routing, switching and other network infrastructure technologies Knowledge of cloud based network technologies . Hands-on exposure in NOC Environment in monitoring, handling Level 2 calls related to leased Line, Cisco Routers and Switches configuration and tshoot. Troubleshooting leased line issues with the help of service provider infrastructure. Proficiency in working in Financial institution in 24*7 environment. Level 2 experience in fixing issues related to Routing Protocols, Switching. Sound Knowledge on Data centre technologies like Nexus Switches. Good Communication skills. Capability to work in challenging environment, passionate in networking and in learning new technologies. Well versed on Cisco ISR and ASR routers, Catalyst switches 2900, 9300, 9200 series.

We are seeking an experienced GoAnywhere Administrator with over 5 years of expertise in managing and optimizing GoAnywhere Managed File Transfer (MFT) solutions. The ideal candidate will be responsible for ensuring the secure, reliable, and efficient transfer of data across our systems and with our partners. This role requires a deep understanding of MFT processes, security protocols, and compliance requirements. Key Responsibilities: System Administration: Oversee the installation, configuration, and maintenance of GoAnywhere MFT systems to ensure operational efficiency and security. Workflow Design and Automation: Develop and manage automated workflows for file transfers, leveraging GoAnywheres features to streamline operations. Security Management: Implement and maintain security policies, including encryption, access controls, and secure transfer protocols (SFTP, FTPS, HTTPS). User and Role Management: Create and manage user accounts and roles, ensuring appropriate access levels and permissions. Monitoring and Troubleshooting: Monitor file transfer activities, resolve issues, and optimize performance. Provide support for incident and problem management. Compliance and Reporting: Ensure that all file transfer activities comply with relevant regulations and standards. Generate detailed reports for audits and compliance checks. Collaboration: Work closely with IT teams, business units, and external partners to understand requirements and deliver effective file transfer solutions. Documentation: Maintain comprehensive documentation of systems, processes, and procedures for internal reference and training purposes.

WithinCDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality and performance of the Wide Area Network, internet connections, network traffic management, (W) LAN, DNS/DHCP and all other aspects of connectivity for Nokia Networks offices and partners. Senior Network Engineeris responsible for IT service management handling Incident management, Problem management, Change management for Wide area network. Work on technical design, functionality, configuration, performance and quality of connectivity.This is a position in network operations center (NOC) for enabling reliable service operation for IT network services. You have: Bachelors degree in Telecommunications, Information Technology, Computer Science, or equivalent 10+ years of experience in complex network services In-depth knowledge of TCP/IP, VRRP, DNS, ARP, STP, and related technologies Proficient in routing protocols such as OSPF, BGP, and MPLS Hands-on experience with Nokia 7X50/77XX/7210 hardware/software and CLI Experience in enterprise WAN architecture and security with Firewalls Strong understanding of enterprise wired and wireless networks It would be nice if you also had: Experience in requirement gathering processes Understanding of ITIL processes Excellent verbal and written communication skills in English Ability to thrive in a global, multicultural team Analyzing production network issues and resolve Follow troubleshooting mechanisms and suggest corrective action Work in 24x7 support model and provide required shift handover Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds Coordinates with junior NOC engineers to analyze the issue, capture new logs if required Coordinates solution provisioning and deployment by WAN connectivity service providers Escalate to very complex network issue to L4 engineer for support.

We are seeking a highly skilled and experienced Operations Specialist to join our dynamic team. This role requires a strong technical background with a focus on DevOps, CI/CD development and maintenance, as well as operations management. The ideal candidate will have 6 to 8 years of experience in a similar role, with a proven track record of working with DevOps using Azure, Python, CI/CD, AWS, Jenkins, GitLab. Education and Experience Experience: 6 to 8 years of experience in a similar role. Technical Expertise: Strong knowledge and hands-on experience with Azure, AWS, Python, PowerShell and CI/CD tools. Operational Skills: Proven experience in incident management, problem management, release management, and effective communication with cross-functional teams. Education: a Bachelor s/Master s degree in Computer Science, Information Technology, or a related field is preferred. Certifications: Relevant certifications in cloud technologies (e. g. , Azure Solutions Architect, AWS Certified Solutions Architect) are a plus. Key Responsibilities Implement and manage continuous integration and continuous deployment (CI/CD) pipelines on Jenkins and GitLab tools. Develop and maintain scripts using Python, PowerShell to automate various operational tasks and processes Monitor system performance, identify issues, and optimize infrastructure for better performance and cost-efficiency. Handle and resolve incidents promptly, identify root causes of recurring issues, manage the release of new features and updates, provide support during incidents (including debugging and troubleshooting), and act as a liaison between the Product Owner (PO), development team, and frontline team to ensure clear and effective communication. Skills Must Have CI/CD Automation: Implement and manage continuous integration and continuous deployment (CI/CD) pipelines on Jenkins and GitLab tools. Develop and maintain scripts using Python, PowerShell to automate various operational tasks and processes. DevOps Practices: Apply DevOps principles to streamline development and operations, ensuring seamless integration and deployment of applications. Operations Management: Handle and resolve incidents promptly, identify root causes of recurring issues, manage the release of new features and updates, provide support during incidents (including debugging and troubleshooting), and act as a liaison between the Product Owner (PO), development team, and frontline team to ensure clear and effective communication. Nice to Have Experience in . net, C# and reactJS System Monitoring and Optimization: Monitor system performance, identify issues, and optimize infrastructure for better performance and cost-efficiency. Experience in monitoring development using AWS services At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers

Comcast brings together the best in media and technology We drive innovation to create the world's best entertainment and online experiences As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast, Job Summary Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering Interfaces with vendors, Engineering and peer operations organizations Acts in compliance with industry and Company technical requirements, standards, policies and procedures Provides technical leadership to junior Engineers and project teams Integrates knowledge of business and functional priorities Acts as a key contributor in a complex and crucial environment Does not have any direct supervisory responsibilities May direct workflow and act as a technical lead May lead teams or projects and shares expertise, Job Description Core Responsibilities Drives issues through closure engaging all appropriate resources Leads technical bridges and provides troubleshooting direction Provides guidance and recommended solutions to complex technical issues, Acts as an advocate for Engineering Operations procedures, policies and processes Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering, Creates data and metric systems to track operational workflows; maintains records of results and feedback Analyzes data and metrics, identifies problem areas and provides actionable insight to management, Provides input to engineering and vendors on defects and required enhancements Attains all relevant industry standard technical certifications, Reports performance related to operations and project status to management Identifies and recommends areas requiring change or modification, Performs complex and routine maintenance tests for designated areas of engineering Identifies and isolate issues Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero, Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization, Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures, Expert knowledge and application of project management skills, process design and redesign skills, Applies advanced engineering methodologies in one or more engineering areas, Consistent exercise of independent judgment and discretion in matters of significance, Regular, consistent and punctual attendance Must be able to work nights and weekends, variable schedule(s) and overtime as necessary, Other duties and responsibilities as assigned, Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job, Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services, Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences, Win as a team make big things happen by working together and being open to new ideas, Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers, Drive results and growth, Respect and promote inclusion & diversity, Do what's right for each other, our customers, investors and our communities, Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications, Comcast is proud to be an equal opportunity workplace We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law, Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus Additionally, Comcast provides best-in-class Benefits to eligible employees We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life Please visit the compensation and benefits summary on our careers site for more details, Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience, Relevant Work Experience 7-10 Years