6997 Problem Management Jobs - Page 33

Direct responsibility for engineering activities such as: o Implementation of new software and patches o Troubleshoot complex account issues with in multi-directory enterprise solution o Log investigations o Vendor escalation o Process change development o Incident, problem management. o Change Management o Supply work estimates for tasks Position Requirements: o Demonstrated knowledge of Linux/Unix operating systems o Direct Experience in Authentication/Governance products: o SailPoint Identity IQ (at least 2 years) o Experience with Oracle, SQL Server, or other relational database o Demonstrated experience making technical decisions regarding assigned tasks when presented with options by o...

An ITSM Service Mapping Specialist is responsible for developing and maintaining comprehensive service maps within an organizations IT Service Management (ITSM) framework This role ensures that all IT services and their interdependencies are accurately represented, enabling efficient service management and incident response Key Responsibilities Service Mapping Design, create, and maintain detailed service maps that illustrate the relationships and dependencies between IT services and infrastructure components Configuration Management Ensure that the Configuration Management Database (CMDB) is up-to-date and accurately reflects the current state of the IT environment Collaboration Work closel...

Key Areas of Responsibilities Work on Trading Operations for Asia s Leading Brokerage s Global Front Office Systems Interact with Dealers/Traders/Business Heads across the globe as required Global role covering Execution Services Multi-asset though our focus is Equities & Derivatives (will grow with Clitics our parent) Work on cost efficiency model Ensure excellent 24x7 Operation of CLSA s core mission-critical Trading application stack. Act as the SME for all OMS/EMS/Market connectivity applications Partner closely with Application Development and Support teams to rollout new services seamless and efficiently. Act as a mentor to train junior staff and groom people Ensure that the estate is ...

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale ...

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale ...

You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As a Data Center Manager in Amazon, you will get to manage the world s largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day, being a technical manager in Amazon means that you...

The Organizational Change Specialist will implement the change leadership plan to successfully transition specific functional teams and their business partners to the new Global Business Solutions+ (GBS+) model. This role requires an experienced change professional who has excelled in delivering change in complex programs and has a strong track record of success in organizational change, employee engagement, and business readiness. The success of their efforts will result in on-time transition, change risk mitigation and optimized benefit realization. Key Responsibilities: Implement change management strategies and plans that maximize employee adoption and minimize resistance. Establish and ...

Overview The Helpdesk (HD) agent has as main objective to receive (logging), managing, resolving and closing Incidents / Service requests from end users using the myBUY tool. Incident Management process includes: Identification & Logging - Categorization & Prioritization - Initial Diagnosis & Assignment - Investigation & Diagnosis - Resolotion & Recovery - Closure - Review. The HD agent will be part of a team of #2 HD agents. Scope for the HD agent is AMESA. Responsibilities The role is responsible for Incident (INC) Management: Incident identification and recording Classification and initial support to the Users for the Incident Investigation and diagnosis of Incidents Escalation procedures...

Overview This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release. Responsibilities Platform Administration & Maintenance Administer and maintain ServiceNow instances (Dev, Test, UAT, Prod) ensuring optimal performance, availability, and security. Monitor instance health and respond to alerts, platform issues, or performance anomalies proactively. Manage cloning activities, patching, upgrades, and coordinate with ServiceNow support when required. Configuration & Access Management Configure platform ...

Project description ITT (Investment Trading Technology) team supports T&M (Treasury and Markets) and is looking for the right individual to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management, and trade processing, and we using it across asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems. This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management. In this dynamic environment, the team will al...

Project description ITT (Investment Trading Technology) team supports T&M (Treasury and Markets) and is looking for the right individual to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management, and trade processing, and we using it across asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems. This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management. In this dynamic environment, the team will al...

Project description An excellent opportunity for personal development in a dynamic environment. You will join a highly skilled and dynamic team, leading the application support area for a large MNC.There are good opportunities to develop in different areas. The team is highly skilled and will provide a great opportunity to expand your knowledge. We require an organized and enthusiastic person to join us and lead the team from the front by taking ownership.The project is a long-term with the expectation to expand the existing application by 3-4 times.Do you have what it takes? Then get in touch. Responsibilities Lead the Murex Production Support Team, ensuring 24/7 system availability, stabil...

Project description ITT (Investment Trading Technology) team supports T&M (Treasury and Markets) and is looking for the right candidate to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management, and trade processing and we using it across asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems. This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management. In this dynamic environment, the team will also...

We are looking for a skilled ITSM Manager with 9 to 12 years of experience to join our team in Bengaluru. The ideal candidate will have excellent verbal and written communication skills, the ability to confidently hold discussions with managers without getting pressurized, and a strong analytical and self-driven approach. Roles and Responsibility Support service continuity NFRs as part of the service onboarding process. Manage complex project scenarios and first-level escalations. Conduct governance checks for active services across multiple regions. Lead IBMi/Data Centre Loss Role swaps for multiple regions. Collaborate with PMs, IT Service Owners, and project teams to address service resil...

Shift: Regular 1) System Administrator certification Nice to Have , CAD certification 2) Thorough Knowledge on out of the box applications in ITSM, APM and custom application development 3) Good to have service portal development knowledge/ experience 4) Good exposer on ServiceNow platform, having good knowledge on ServiceNow components like client scripts, business rules, ACL, Script includes, UI pages, Ui actions, work flows, flow designer... 5) Having knowledge on integration with third party systems like salesforce 6) Overall 5+ years of experience Location - Bengaluru,Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Candidate should be PMP certified with 12+ Years of SAP Experience with engineering background . - Should have worked as Project Manager for at least 2 large engagements for Onsite offshore Model - Should have worked as Project Manager for at least 2 ends to end implementation and 2 Production Support for Basis projects Upgrade/Migration - Should have worked on ITIL Framework. - Should have Domain experience with industrial. - Excellent Client facing skill. - Excellent Communication Skill. - Excellent attitude to resolve ambiguity. - At least SAP Basis experience in SAP Projects -Should have at least 2 Implementation Experience in SAP Media - SAP Basis

The Data Manager will Have a strong command over data wrangling and data story telling. Address and solve data quality issues either automated update or manually update information into KYCs sources systems or uplift the data into designated platforms. Source data from a variety of sources like core banking systems to combine, synthesise and analyse to improve data quality. Collaborate with stakeholders, SMEs to ensure that the in-scope issues are accurately rectified and meets business requirements. Good Knowledge and experience with tools for data analysis & data remediation (e.g. excel, KYC platforms, reporting tools Power BI, KNIME) Continuous Improvement & Change Understands, accepts an...

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components. provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols. Advanced knowledge of Service Management architectures and systems. Good stakeholder management skills. Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders. He/She has to provide on ...

Candidate must be a proven team player with 5+ years of hands-on experience in SAP BW, BO, and BODS modules. End to End experience for BW/BO objects (BEx Queries, WEBI Reports) Skilled in Universe Designer (UDT/IDT) development/enhancement. SAP BW, BO 4.X and BODS 4.X Experience is a must. Detailed Responsibilities Analyze requirements and design BW Data Models to meet reporting needs. Develop and implement BW Data Models. Generate BeX Reports using calculated, restricted key figures, and formulas. Create Generic data sources and enhance Business content data sources as needed. Conditions and Exceptions, filters, and drilldown methods. Create Business Objects Data Services (BODS) Jobs, Work ...

Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Location - Chandigarh,Dad...

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Provide End to End delivery of Allianz global Unified Communication and Collaboration (UCC) services 1st & 2nd level support for users on Allianz Global Network IP Telephony, Cisco Webex, Microsoft Teams, Videoconferencing and fax services globally Ensure stable operations and support event management, incident/problem management and service request fulfillment as part of the standard operating procedures Manage functional escalations and collaborate with next level technical support teams Conduct live troubleshooting with end users and manage 3rd party vendors to support incident resolution Support the Allianz collaboration team in understanding, analyzing and handling incoming issues in a ...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define business/operations specific process workflow in a manner which is simple to understand and execute 2. Drive goals in synergy with customer CTQs (critical to quality) 3. Overcome failure modes by tweaking Service operation procedures or people skill...

The resource provides engineering and infrastructure support for .NET based applications. Primarily use IIS and Apache webservers (to securely serve web page). Develop automation scripts to automate repetitive tasks using Ansible tool and create scripts for server management using PowerShell Responsible for managing and maintaining, migrating IIS and Apache webservers in MetLife infrastructure Troubleshoot and resolve issues related to windows server environment Handle migrations, contact application partners, understand requirement, and build infrastructure Plan application interconnections, database connectivity and website domain creation Install/update required software or drivers on ser...

Your role Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams. Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs. Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence. Maintain and improve the incident management process, policies, and documentation. Communicate incident status and resolution updates to stakeholders and leadership. Collaborate with Problem Management and Change Management teams for continuous improvement. Monitor incident trends and generate reports for operational insights and executive review. Your profile 49 years of experience in IT service management or incide...