4444 Problem Management Jobs - Page 33

You will be responsible for defining, contributing, and implementing the Enterprise Data Quality Strategy. Leading proof-of-concept (POC) and pilot projects to evaluate product suitability and make recommendations for product selection and implementation will be a key part of your role. Understanding business needs, identifying pain points, and translating them into prioritized requirements for SaaS implementation is essential. In this position, you will develop product roadmaps and blueprints, evaluate and adopt platform enhancements for continuous improvement and optimal performance. Your responsibilities will include leading the implementation and support of data quality solutions, collaborating with various teams to ensure alignment with organizational data policies. You will also be responsible for integrating the data quality platform with the rest of the Enterprise Data products, platforms, and application teams. Working closely with teams, vendors, and monitoring progress while addressing any arising issues will be crucial. Identifying potential risks throughout the process and developing mitigation strategies, managing the transition process to the new system, and building and maintaining strong relationships with key stakeholders are also part of your duties. You will support the design and implementation of data quality management frameworks to measure data quality and correct data quality issues, standardize data formats and values for consistency across systems. Developing and implementing data quality metrics and KPIs to monitor and report on data quality, conducting regular data quality assessments, and ensuring that data validation processes and control standards are applied to data applications are essential tasks. The ideal candidate will have a Master's degree in computer science, Data Science, Information Management, or a related technical field with a minimum of 5 years of relevant experience, or a Bachelor's degree with a minimum of 7 years of relevant experience. Strong communication and interpersonal skills, experience in implementing enterprise-level SaaS/PaaS solutions/frameworks, a solid understanding of data governance and data quality concepts, and technology management principles are required. Additionally, the candidate should possess product management expertise, problem-solving abilities, adaptability, flexibility, and the ability to build relationships and trust with clients. Experience in Agile/SAFe/Scrum, global delivery models, evaluating multiple technologies, knowledge of data quality standards, practices, and methodologies, as well as relevant certifications in related fields are preferred qualifications. This role offers a two-year term appointment for selected external candidates.,

You are invited to join our team as a SAP Data Archiving Consultant with expertise in SAP Basis and Data Archival implementation and support. With over 6 years of experience, you will be responsible for various tasks related to server administration, divestment, software management, SAP Data Archiving, reporting, data management, SAP ILM Retention Management, SAP ILM Warehouse Management, and Replication Server migration/upgrade. Your primary responsibilities will include server administration tasks such as managing file servers, handling access audits, and troubleshooting authorization issues. You will also be involved in divestment activities by extracting and transferring archived data and documents to buyers while maintaining detailed documentation. In addition, you will be responsible for installing and troubleshooting Enterprise Scan and WinViewer applications, as well as managing SAP Data Archiving tasks such as activating and deactivating archive infostructures and running archiving processes. You will play a crucial role in reporting progress, impediments, and knowledge sharing during Agile ceremonies. Furthermore, you will be responsible for incident management and resolution, collaborating with other technical teams, and creating quality documentation about incident resolution and maintenance activities. Your role will also involve assisting project teams in testing archive functionalities for SAP ILM Retention Management and SAP ILM Warehouse Management, as well as performing data migration and testing during Replication Server migration/upgrade. To succeed in this role, you must be able to deliver on four key requirements/deliverables, including following Agile practices, providing incident and problem management solutions, ensuring adherence to SLAs, completing SAP Maintenance activities error-free, and delivering high-quality documentation. If you are a candidate with short notice availability and possess the required skills and experience, we encourage you to apply for this exciting opportunity. For further details, please contact sriranjini.rammohan@dexian.com.,

As an experienced professional in IT Service Management, you will be responsible for leading ITSM customer working groups to gather enhancement requirements for existing ServiceNow tools and processes. Your role will involve direct interaction with customers and collaboration with both onshore and offshore development teams to identify areas for process and tooling improvement. You will play a key role in defining and assessing gaps, creating functional specifications for target state processes, and working closely with development teams throughout all project phases. Additionally, you will be required to develop test strategies, actively participate in the testing phase, and coordinate user acceptance testing with project stakeholders to ensure alignment with requirements. Collaboration with Business Analysts in other ITSM streams, active participation in customer and stakeholder engagement sessions, and taking ownership throughout the project lifecycle will be essential aspects of your role. You will also contribute to the continuous improvement of operating processes and toolset enhancements. To excel in this role, you must possess a deep understanding of how ServiceNow delivers IT Service Management, IT Operations Management, HR Service Delivery, IT Business Management, and Governance, Risk, and Compliance services to organizations. Exposure to key modules such as Change, Incident, Problem, Knowledge, CMDB, and Service Catalogue is necessary. Furthermore, your experience in business and operational architecture design, along with a solid understanding of the implications on adjacent business areas, will be valuable assets. Your in-depth knowledge of the services and products offered by Service Management and the business areas supported will enable you to drive successful outcomes in this dynamic environment. Your familiarity with Agile methods, including SCRUM, will be advantageous in this role. If you are looking to leverage your expertise and contribute to the enhancement and optimization of ITSM tools and processes within a collaborative team environment, this opportunity is ideal for you.,

You will be joining Arcadis, the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. With over 36,000 employees in more than 70 countries, we are dedicated to improving the quality of life. Your role is crucial in solving the world's most complex challenges and delivering impactful solutions through collaboration and innovation. Your responsibilities will include incident, problem, and change management based on ITIL practices, facilitating Oracle upgrades, testing issues in lower environments, and working directly with the F&P key user community. You will ensure efficiency in daily standups/retrospectives, prioritize workloads, and develop solutions based on business requirements. Analyzing and resolving production issues, maintaining configuration workbooks, documenting activities, supporting/guiding junior resources, and monitoring regular production activities will be key aspects of your role. Collaboration with F&P Tech Lead, F&P Service Manager, Functional Solutions Manager, and business users is essential. Your role in applications support and maintenance will involve implementing solutions to address business priorities, working with 3rd party vendors, and participating in Oracle Quarterly Update processes. Additionally, you will be accountable for partnership with other teams, Oracle SOP and KBA development, and solution deployments in production. The ideal candidate should have experience in Oracle Cloud Finance/Procurement modules, ability to work in a fast-paced environment, strong communication skills, and the willingness to work in shifts. You should be able to work independently, guide junior resources, understand end-to-end business processes, review proposed solution designs, and engage effectively with end-users. A bachelor's degree or equivalent work experience, along with a minimum of 5 years of experience in Oracle Cloud Finance and Procurement modules, is required. At Arcadis, we value diversity, inclusion, and belonging. We believe in empowering our employees to be their best and make a meaningful impact. By joining Arcadis, you will have the opportunity to create a lasting legacy and contribute to delivering sustainable solutions for a more prosperous planet. Together, we can build a better future. Join Arcadis and create a legacy.,

As a ServiceNow Developer, your primary responsibilities will include assisting in designing, developing, and customizing ServiceNow applications and modules based on business requirements. You will be responsible for implementing and configuring ServiceNow modules such as Incident Management, Change Management, and CMDB. Your role will involve developing custom workflows, UI policies, Catalog forms, business rules, and scripts to automate and enhance platform functionality. Additionally, you will be tasked with developing and maintaining front-end interfaces using HTML, CSS, and JavaScript to deliver improvements to ITSM practices that support multiple applications and Lines of Business. Designing and developing ServiceNow Tables, Fields, Forms, and Access Controls will also be part of your responsibilities. You will automate business processes with the ServiceNow platform using Flow Designer and/or Workflow Engine, and provide support and troubleshoot issues related to ServiceNow applications by collaborating with end-users to resolve problems efficiently. Staying updated on ServiceNow releases, features, and industry trends, and assisting in creating documentation and training materials for end-users will also be essential. Furthermore, you will contribute to the continuous improvement of ServiceNow processes and workflows. To be successful in this role, you must hold a Bachelor's Degree or have equivalent work experience and possess a minimum of 2+ years of ServiceNow development experience. The ideal candidate will showcase their scripting capabilities in common languages used by ServiceNow, such as JavaScript, HTML, Angular, etc. Experience in developing and implementing ServiceNow ITSM modules like Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, or other ITSM applications is required. Proficiency in creating Catalog Forms, Business Rules, ACLs, Client Scripts, UI Policies, Script Includes, UI Scripts, Scheduled Jobs, etc., is also necessary. You should have experience in creating ServiceNow update sets, promoting and testing through multiple instances and into production, as well as expertise in Flow Designer and Workflow Engine. Familiarity with ServiceNow client and server-side JavaScript and the ServiceNow APIs, along with a fundamental understanding of ServiceNow Modules and networking concepts including TCP/IP ports, firewalls, network protocols, and IP networks, will be beneficial. Strong communication, presentation, and writing skills are essential for this role. This is a full-time position with workdays scheduled from Monday to Friday. The work location is in person.,

The Senior Client Relationship Manager role based in Vaishali, Ghaziabad is a full-time position that requires you to work from the office. As a Senior Client Relationship Manager, your primary responsibility will be to develop and implement strategic plans for long-term client engagement. You will be leading client engagement strategies, driving business growth, and providing high-level consulting to key clients. Your role will involve overseeing complex IT project management initiatives, ensuring alignment with client needs, and identifying new revenue opportunities for the organization. You will be expected to utilize your expertise in deep learning and business intelligence to enhance customer relationships, manage and resolve high-level client issues, and provide strategic insights to help clients optimize their business performance. Additionally, you will be responsible for leading contract negotiations, pricing discussions, and presenting business performance reports and forecasts to executive leadership. Mentoring and guiding junior relationship managers and officers will also be a part of your role. To excel in this position, you should possess a Master's degree in Business, IT, or a related field, along with at least 5 years of experience in client relationship management, business development, or strategic planning. You must have proven abilities to lead and manage high-value client accounts, strong analytical, interpretation, and negotiation skills, as well as excellent presentation and communication abilities. Experience in management consulting and IT project management will be considered a plus. This full-time role requires you to work day shifts and offers a performance bonus. You should be willing to commute or relocate to Ghaziabad, Uttar Pradesh. A minimum of 1 year of experience in sales is required, and proficiency in Hindi and English languages is preferred. Your work location will be in person, and you will have the opportunity to contribute to the organization's growth and success by leveraging your expertise in client relationship management and business development.,

Responsible for the operation of production environments, including systems and databases, supporting critical business operations Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services Solve complex infrastructure problems Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team It s a critical role to help with availability, scalability, and efficiency of Oracle products and services Help manage Oracle standards, and methods for large-scale distributed systems If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning Install, monitor, maintain, support, and optimize all production server hardware and software Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment Provide on-call support, on a rotating basis Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLAs Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 6+ years overall experience in IT industry Minimum 6 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Cloud / Virtualisation Technologies Scripting Language (Python/Bash/Shell etc) Understanding of Networking, Cloud Computing, Load Balancers Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services.

Lead a team of CSMs across multiple geographies or portfolios. Ensure service delivery, issue resolution and customer satisfaction. Drive success plans, framework adoption, and internal collaboration. Track overages, forecast risk, and guide new process implementation. Escalation and problem management accountability for strategic accounts. Total Customer Ownership for the portfolio of customers being aligned Lead and work with Cross functional teams Contributes to development of functional and business objectives On-board net-new hybrid (on-prem and cloud) based customers Enable customer sponsors in a consultative and best-practice share approach Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer Coordinate cross-functional communication and processes to help guide customers through their journey Create comprehensive analytics and dashboards that reflect a 360 view of the customer Prepare and deliver reports for QBR/EBR customer reviews Participate in BU initiatives and drive outcomes Deliver updates and communications to internal & executives sponsors Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText walls Contribute to the continuous improvement and iteration of best-practices, process and templates of the Customer Success Manager role Establishing and maintain relation with internal delivery teams Drive Efficiency for Customer Success aligning with organizational processes What you need to succeed Bachelor s degree required (MBA or equivalent leadership experience added advantage) ITIL, PMP, or CSM platform certifications are a strong plus. 10+ years experience in customer success/delivery leadership Proven project management skills with demonstrated experience in a consulting environment Conversant in cloud technology and data center deployment. ITIL certification preferred. Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls Demonstrable experience in developing and rolling out customer satisfaction improvement programs Significant experience of leading and managing teams (including matrix management) with in an offshore environment

Demonstrate analytical and problem management skills. Able to handle crisis calls for any Production Issues and provide resolutions in a timely manner to recover services and reduce the RTO & able to work in 247 environment along with providing on call support and support on weekends. Pro-active person who anticipates issues, conflicts, problems and puts into place effective strategies to manage these Act as the highest level of technical escalation for production issues encountered and Provide assistance in reviewing performance and provide solution/resolution. Requirements In depth experience (10+ years) on Enterprise Storage Management with good experience in design, planning and implementation of Storage solutions at Enterprise scale. Working Experience in handling and troubleshooting Storage Products such as Dell VMAX-3, PMAX, Pure and HP. Experience in implementing Time Finder Snap/Clone and remote replication using SRDF/S, A & AR at the Symmetrix PowerMax, & VMAX Working Experience on Cisco and Brocade Switches administration (Broadcom/brocade Director Class switches), troubleshooting and performance analysis, Detailed knowledge on DCNM, VSAN s, ISL, NPIV, Logical Fabrics / LSAN s / Context Switching, SANNAV, FOS, ACS-Gateway, Unisphere, & Pure1(Optional). In depth experience on Enterprise Block Storage Management. Hands-on experience on Block Storage EMC (VMAX, PMAX, XTREMIO) / Pure / HPE/Cisco and Brocade. In depth understanding on Fiber Channel and IP Network concepts such as VLAN, Trunking, IP addressing and routing, etc. Added advantage: Understanding of VMware infrastructure specifically datastore provisioning and configuration. Understand procedures to ensure consistent storage provisioning, uptime, regulatory compliance, and data protection. Extensive knowledge in troubleshooting performance Issues on the Infrastructure with good understanding of various technologies in the Data flow for faster diagnosis of problems. .

JobDescriptionOwnership of theapplication production support for the IT applications Lead ApplicationSupport L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelines Own disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintainapplication monitoring , performance tuning and testingProvide input tothe implementation ,backup and roll back plan Experience range 3-6 yearsMust be good inverbal and written communicationsMust have priorsupport function background

We are looking for a seasoned Amelia Automation & AIOps Specialist with a strong background in AI-driven automation and orchestration, combined with solid experience in Disaster Recovery (DR) for enterprise IT environments This role places a primary focus on designing and implementing automation solutions using Amelia, while leveraging your DR knowledge to ensure those workflows are operationally resilient, regulatory compliant, and recovery-ready Youll be at the intersection of AI, infrastructure automation, and DR orchestrationbringing intelligence and efficiency to critical IT operations Key Tasks Design, develop, and maintain intelligent automation workflows using the Amelia AIOps platform, integrating conversational AI, cognitive agents, and adaptive process logic to streamline IT operations Implement and optimize Amelia-driven orchestration solutions by leveraging Generative AI and agentic frameworks (e g , Langchain, AutoGen, Semantic Kernel, LangGraph) to enable dynamic response and decision-making capabilities Integrate Amelia automation with enterprise IT ecosystems, including ITSM tools (ServiceNow), observability platforms (Splunk, Dynatrace), cloud environments (AWS, Azure, GCP), and DevOps pipelines Develop and maintain reusable automation components, APIs, and integrations (REST, GraphQL, Kafka) to ensure scalable and modular automation architectures Utilize AI/ML models (built using frameworks like TensorFlow, PyTorch, Huggingface) to enhance anomaly detection, root cause analysis, and predictive automation within Amelia workflows Build and manage infrastructure-as-code (IaC) and automation scripts using tools such as Ansible, Terraform, and scripting languages (Python, Bash, Java) to support orchestration and self-healing capabilities Support the automation of Disaster Recovery (DR) workflows, ensuring failover/failback processes are effectively orchestrated and aligned with RTO/RPO requirements across infrastructure and application layers Lead the onboarding of new applications and services to the DR resiliency automation platform, customizing automation paths to meet organizational recovery policies and compliance needs Collaborate with DR, IT Ops, and Cloud teams to ensure all DR workflows are validated, tested, and audit-ready, with automation logs and dashboards built into the Amelia environment Support incident and problem management processes of DRRO service Contribute to the evolution of automation and DR best practices, incorporating the latest advances in AIOps, Generative AI, and cloud-native tooling into operational standards

Lead a team of CSMs across multiple geographies or portfolios. Ensure service delivery, issue resolution and customer satisfaction. Drive success plans, framework adoption, and internal collaboration. Track overages, forecast risk, and guide new process implementation. Escalation and problem management accountability for strategic accounts. Total Customer Ownership for the portfolio of customers being aligned Lead and work with Cross functional teams Contributes to development of functional and business objectives On-board net-new hybrid (on-prem and cloud) based customers Enable customer sponsors in a consultative and best-practice share approach Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer Coordinate cross-functional communication and processes to help guide customers through their journey Create comprehensive analytics and dashboards that reflect a 360 view of the customer Prepare and deliver reports for QBR/EBR customer reviews Participate in BU initiatives and drive outcomes Deliver updates and communications to internal & executives sponsors Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText walls Contribute to the continuous improvement and iteration of best-practices, process and templates of the Customer Success Manager role Establishing and maintain relation with internal delivery teams Drive Efficiency for Customer Success aligning with organizational processes

Join our Team About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge. What happens once you apply We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Bangalore

About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge. What happens once you apply We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Bangalore

Job Description : As a Power BI Developer, you will be responsible for creating and supporting Reports for Low Code No Code (LCNC) application with data in Teams/SharePoint online. Creating reusable components for an application while designing Power BI Reports, transforming raw data into meaningful insights and ensure the consistency of application data reports. Expertise in managing functions like data preparation, data gateway, and data warehousing. Also, adequate knowledge of SQL operations to handle data as required. You will play a key role in development and support of enterprise level applications. As a member of global team your communication and analytical skills are essential to this role. JOB REQUIREMENTS: 1. Creating reusable report components and ensuring their accuracy, reliability and improve performance. 2. Ensure the report design and data calculation as per business requirement. 3. Identify, debug any issues found in the report and provide corrective measures. 4. 100% Alignment required with Rotational Shifts and Project Timelines 5. Excellent Communication skills. 6. Expertise in variety of Power BI report creation. 7. Good working knowledge of SQL operations. 8. Should have sound knowledge of Microsoft Business Intelligence Stack having SSRS, SSIS. 9. Exposure to Source control like TFS, GIT with Azure DevOps. 10. Understanding of Agile methodologies. 11. Understanding of Enterprise Frameworks, Release procedures, understanding of development environments. 12. Time management skills along with excellent troubleshooting and communication skills. 13. Strong hands-on experience in SQL Server, PostgreSQL, SSIS, SSRS, Power BI 14. Good hands-on experience in AWS and Azure Cloud. 15. Good to have experience on Front end frameworks like Angular or React. 16. Ability to Cross skill and function on Multi Skill / Tech Stack assignments 17. Should have good troubleshooting and analytical skills. 18. Ability to learn and work on different technology stacks. 19. Working knowledge of ITIL module. Must have understanding on Critical Incident Management Process, Change Management and Problem Management Process. 20. Hands on knowledge on any ITSM tool preferably ServiceNow. 21. Excellent Troubleshooting and Analytical Skills.

Senior Network Administrator Giorgi Global Holdings, Inc. ( GGH ) is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 20 countries. GGH consists of four US based companies (The Giorgi Companies) and one global packaging company (CANPACK). GGH has embarked on a transformation journey to become a digital, technology enabled, customer-centric, data and insights-driven organization. This transformation is evolving our business, strategy, core operations and IT solutions. About the Role: We are on the lookout for a Administration of networks used by GGH What Youll Do: - Provide network WAN, LAN, WLAN, VPN, VOIP, support with a variety of network systems and cloud on the expert level. - Install and configure computer network equipment. - Periodic inspection and maintenance of network infrastructure. - In cooperation with the security department, securing and updating network systems. - Cooperation with hardware and software suppliers in the scope of services covered by service contracts and warranties. - Taking immediate actions to remove the system failure and restore its proper operation as quickly as possible. - Ongoing technical support for users as the Third Level of Support, solving problems in applications running on network. - Make reviews related to repair, modernization, scrapping and hardware/software purchases. - Performing duties and handling service requests outside standard working hours in accordance with the developed schedule. - Develop and monitor policies for the use of network resources. - Participate and lead projects in IT network infrastructure development. - Develop and update of technical documentation. Evaluate and recommend improvements in network infrastructure. Desired Skills, Knowledge, and Experience: - Strong technology analytical and design skills in area on network infrastructure. - BSc or MSc degree in IT or related profile - 10+ years of experience with finance systems, services, and business processes. - Cisco Switching/Routing/Call Manager, Palo Alto Firewall, Azure Network, GPC Network. - Cisco CCNP or CCIE, Multi Cloud Network (Azure, GPC), Palo Alto Training/Certification. Competencies Required - Strong interpersonal, technical writing and verbal communication to effectively interact with users, vendors, and consultants. - Ability to manage multiple priorities and work processes in a timely manner. - Working efficiently both independently or as a member of a team. - Analysis, problem management, organization, communication, and customer service - Establish and maintain effective customer-focused working relationships with managers, customers, vendors, consultants, employees and others encountered in the course of work. - Great at organizing, prioritizing and multitasking 5+ years of experience designing, implementing and supporting Network Infrastructure in large enterprise or cloud provider environments. Work Timing & Location Office Pimple Saudagar, AWFIS, 3rd Floor, GK Mall, Above Pantaloon. Current Flexible office presence policy 3 days/week, 2 days WFH Typical Working Hours 10.30am/12:30pm to 7.30pm/9:30 pm IST. Operational on call availability subject to incidents/priorities. Travel subject to key projects, usually less than 2 weeks If you meet the requirements and are interested in this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you! If you are a current CANPACK employee, please apply through your Workday account .

Senior Network Administrator Giorgi Global Holdings, Inc. ( GGH ) is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 20 countries. GGH consists of four US based companies (The Giorgi Companies) and one global packaging company (CANPACK). GGH has embarked on a transformation journey to become a digital, technology enabled, customer-centric, data and insights-driven organization. This transformation is evolving our business, strategy, core operations and IT solutions. About the Role: We are on the lookout for a Administration of networks used by GGH What Youll Do: - Provide network WAN, LAN, WLAN, VPN, VOIP, support with a variety of network systems and cloud on the expert level. - Install and configure computer network equipment. - Periodic inspection and maintenance of network infrastructure. - In cooperation with the security department, securing and updating network systems. - Cooperation with hardware and software suppliers in the scope of services covered by service contracts and warranties. - Taking immediate actions to remove the system failure and restore its proper operation as quickly as possible. - Ongoing technical support for users as the Third Level of Support, solving problems in applications running on network. - Make reviews related to repair, modernization, scrapping and hardware/software purchases. - Performing duties and handling service requests outside standard working hours in accordance with the developed schedule. - Develop and monitor policies for the use of network resources. - Participate and lead projects in IT network infrastructure development. - Develop and update of technical documentation. Evaluate and recommend improvements in network infrastructure. Desired Skills, Knowledge, and Experience: - Strong technology analytical and design skills in area on network infrastructure. - BSc or MSc degree in IT or related profile - 10+ years of experience with finance systems, services, and business processes. - Cisco Switching/Routing/Call Manager, Palo Alto Firewall, Azure Network, GPC Network. - Cisco CCNP or CCIE, Multi Cloud Network (Azure, GPC), Palo Alto Training/Certification. Competencies Required - Strong interpersonal, technical writing and verbal communication to effectively interact with users, vendors, and consultants. - Ability to manage multiple priorities and work processes in a timely manner. - Working efficiently both independently or as a member of a team. - Analysis, problem management, organization, communication, and customer service - Establish and maintain effective customer-focused working relationships with managers, customers, vendors, consultants, employees and others encountered in the course of work. - Great at organizing, prioritizing and multitasking 5+ years of experience designing, implementing and supporting Network Infrastructure in large enterprise or cloud provider environments. Work Timing & Location Office Pimple Saudagar, AWFIS, 3rd Floor, GK Mall, Above Pantaloon. Current Flexible office presence policy 3 days/week, 2 days WFH Typical Working Hours 10.30am/12:30pm to 7.30pm/9:30 pm IST. Operational on call availability subject to incidents/priorities. Travel subject to key projects, usually less than 2 weeks If you meet the requirements and are interested in this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you! If you are a current CANPACK employee, please apply through your Workday account . CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.

Position Overview: Element5 is looking for Support manager who plays a vital role in facilitating efficient and effective technical and client support services for the organization. This position involves direct, hands-on management of tech and client support activities, collaborating with other internal teams and stakeholders, and ensuring timely resolution of all production issues. The Support Manager serves as the direct central point of contact for clients and internal teams on support-related inquiries. He acts as a liaison between clients, technical support staff, CSMs, and other departments. Key Responsibilities: Support Management: Serve as the primary contact for clients seeking support and production tech issues, triage and assign support tickets to appropriate resources/teams. Monitor support/ticket queues and provide timely response, updates,and resolution of client inquiries and production issues. Coordinate and schedule support activities, handle hand-offs & meetings, and manage support roster. Act as the incident/fire captain in case of production incidents/fires. Monitor and evaluate support metrics, such as response time, resolution time, client satisfaction, and ticket volume, to identify areas for improvement. Build and manage the tech and client support team members. Responsible for managing and bringing all production and client tickets to a closure. Documentation and Knowledge Management: Maintain accurate records of client interactions, support activities, and issue resolutions in a ticketing system. Contribute to the development and maintenance of knowledge bases, FAQs, and support documentation to enhance self-service capabilities. Analyze client feedback and support data to identify trends, recurring issues, and areas for improvement, and create or update documentation for faster issue resolution. Create MIS presentations, reports and dashboards on production issues and client inquiries. Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the support function. Demonstrate continuous improvement based on support metrics. Participate in regular team meetings to discuss challenges, share best practices, and propose solutions for enhancing support services. Proactively follow up with clients to ensure their satisfaction, address any outstanding concerns, and gather feedback for continuous improvement. Qualifications and Skills: Expected experience: 10 to 15 Years with at least 3 years experience managing a support team. Previous experience in a tech and client support or coordination or management role within a SaaS/technology solutions team. Experience in handling 24/7 support and working with geographically dispersed teams. Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical individuals. Problem-solving skills and the ability to analyze information to identify root causes and recommend appropriate solutions. Strong organizational and time management skills, with the ability to prioritize and multitask effectively. Client-centric mindset with a strong focus on delivering exceptional client service. Proficiency in using support tools and systems, such as ticketing systems, CRM software, and knowledge bases. Detail-oriented with the ability to maintain accurate records and documentation. Decision-making abilities with a client-centric mindset. Ability to work well in a team environment, collaborating with colleagues and stakeholders at various levels. Flexibility and adaptability to work in a fast-paced and dynamic environment. ITIL certification is a plus. Healthcare, post-acute healthcare experience is a plus.

Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Having 3+ Years of experience in Incident management Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk. Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Lead and facilitate incident calls with full ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Initiate bridges and release notifications with meaningful progress updates. Keep internal and external stakeholders informed throughout the incident lifecycle. Escalate unresolved incidents per escalation procedures approved by CUSTOMER SPOC. Maintain and update the MIM portal with all relevant incident information. Ensure incidents are not closed until fully resolved and approved by CUSTOMER. Conduct quarterly reviews and audits of processes, roles, and documentation. Maintain daily trackers for P1/P2 incidents and bridge adherence. Publish weekly and monthly dashboards with insightful analysis. Follow up for RCA post-incident closure for CUSTOMER-dependent P1 incidents. Organize monthly cross-skill training with domain teams. Maintain and reconcile escalation matrices and notification distribution lists Preferred Technical and Professional Experience In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus Exceptional judgment and decision-making abilities Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to detail

8+ years of experience in ServiceNow Development. Must have experience in SIR (Security Incident Response) Exp. in ITSM , ITOM ,ITAM, GRC modules. ServiceNow modules such as Incident, Problem, Change Exp. with Java Script, Flow Designer, Orderguide.

You will be part of Hitachi Vantara, a trusted data foundation empowering innovators worldwide. Your role will involve providing expert Advanced NetApp L3 level support, CVO ONTAP, and implementing automation solutions. You should possess strong troubleshooting skills and optimize NAS systems for optimal performance. Location: Hyderabad (Work from Office) Key Responsibilities - Providing L3-level support for NetApp CDOT in a NAS environment to ensure high availability and performance. - Demonstrating expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup, and storage efficiency implementation. - Managing and troubleshooting SMB/CIFS shares, NFS exports, and dual protocol shares for seamless data access and performance. - Performing performance analysis, troubleshooting, and root cause analysis (RCA) using tools like NetApp Active IQ Manager, OCUM, and OnCommand System Manager. - Planning and executing patch/microcode upgrades and data migration to NetApp C Mode, following ITIL Change Management. - Leading Problem Management activities, identifying, diagnosing, and resolving complex storage issues. - Implementing automation solutions to streamline storage operations, improve efficiency, and reduce manual efforts. - Configuring and managing Cluster Aggregates, Volumes, Qtrees, Snapshots, and SVMs in adherence to industry best practices. - Collaborating with vendors and cross-functional teams to resolve technical issues and ensure smooth operations. - Mentoring BAU support teams, contributing as an individual contributor, and translating business requirements into scalable technology solutions. - Willingness to work in 24x7 shifts, including nights, as required. Key Skills And Experience - 7+ years of hands-on experience with NetApp CDOT (ONTAP). - HNAS knowledge is a plus. - Expertise in ITIL processes (Change Management, Problem Management). - Hands-on experience with CVO ONTAP (Cloud Volumes ONTAP). - Candidates with B. E/ B. tech/ M.Sc. or equivalent degrees are preferred. About Us Hitachi Vantara is a global team of innovators dedicated to co-creating meaningful solutions to complex challenges. We empower organizations to become data-driven leaders making a positive impact on industries and society. Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are fundamental to our culture. We encourage diverse thinking, allyship, and empowerment to achieve powerful results. We value your unique perspective and support individuals from all backgrounds to realize their full potential as part of our team. How We Look After You We offer industry-leading benefits, support, and services to take care of your holistic health and wellbeing. We champion life balance and provide flexible arrangements tailored to your needs. Join us to experience a sense of belonging, autonomy, freedom, and ownership while collaborating with talented individuals in a supportive environment.,

The role of Firewall requires a minimum of 2 years of experience in Network Security. The ideal candidate should have proficiency in managing PA/Checkpoint/Cisco ASA/Fortinet solutions and hands-on experience in working with Windows, Linux, and Unix environments. Additionally, the candidate should have experience in commissioning, implementing, and integrating PA/Checkpoint/Cisco ASA/Fortinet solutions with various management and authentication authorization tools, such as email, AD, IAM, and SIEM. The responsibilities include automating processes using scripting and configuration tools, managing policies and exceptions, conducting packet capture, analysis, and troubleshooting, as well as incident, problem, service request management, change management, configuration management, and capacity management of PA/Checkpoint/Cisco ASA/Fortinet setup. The candidate will be required to perform day-to-day BAU MACDs, configuration changes, and utilize network monitoring tools to proactively isolate events. Furthermore, the candidate will be responsible for supporting incident monitoring and analysis/response initiatives, troubleshooting network layers, applying security patches, conducting performance checks, audits, compliance, and immediate troubleshooting for network outages. The role also involves deploying and maintaining network security policies, access, and security policies for PA/Checkpoint/Cisco ASA/Fortinet solutions, coordinating with OEMs for support, and ensuring device configuration backups as per schedule. Excellent verbal and written communication skills are essential for this role. The job type is full-time and permanent, located in Navi Mumbai, Maharashtra. The candidate must have a minimum of 1 year of relevant experience, proficiency in English, and be able to work in person at the specified location. Benefits include internet reimbursement and performance bonus.,

As a candidate for the position, you are required to have good experience in the following domains: - Certification in JNCIA. - Routing and Switching: (mandatory) - Good understanding of the OSI layers, switching, and routing concepts - Experience in configuring and manipulating Dynamic Protocols (BGP) - Experience in configuring switching technologies (VLAN, Spanning Tree, etc) - Familiarity with Wireless Networks. - Familiarity with Quality of Service for marking and queuing - Familiarity with IPVPN is a plus, e.g., GRE, IPSEC, etc. - Familiarity with monitoring technologies and providing fixes to the issues. - Experience in Incident management, Change management, and Problem management. Additional knowledge in the following areas is a plus: - Familiarity with firewalls (Juniper SRX, Cisco ASA, Palo Alto), including VPNs, and DNS - Familiarity with Cisco Nexus technology, including NXOS. - Familiarity with WireShark to troubleshoot issues. - Scripting knowledge in Python, etc. Key Responsibilities Include: - Providing Level-2 support and troubleshooting to resolve network issues - Handling escalated issues (Incidents/changes/Problems) - Recording all actions using the incident management tool and methodology - Identifying potential/candidate problems in the network and providing solutions - Proactive problem management based on trend analysis of incidents - Designing and executing IT Changes - Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc) - Rolling out version and configuration upgrades - Performing other operational duties as assigned - Building the documentary repository for troubleshooting and knowledge articles and ensuring knowledge sharing across the team Expectations from You: - Professionalism and a strong belief in people and organizational values - Capability to work in a complex environment with challenges and flexibility - Good communication skills in English - Self-driven, proactive, quick learner, and ownership mentality - Displaying personal leadership and setting new standards - Building professional relationships with people of all levels - Customer-friendly yet assertive - Proficient in creating and maintaining data in Microsoft Word, Excel, and PowerPoint Requirements: - Good experience in the specified domains - Certification in JNCIA - Knowledge of the key responsibilities and expectations mentioned above,

As a highly skilled Talend AMS Lead, you will be responsible for managing and supporting Application Maintenance Services (AMS) for Talend-based ETL solutions. Your role will involve overseeing production support, incident resolution, performance tuning, and enhancements for Talend workflows and data pipelines. You will lead and manage AMS operations by maintaining, supporting, and monitoring Talend-based ETL jobs. As the primary point of contact for Talend-related production issues, you will ensure adherence to SLAs for incident resolution and system uptime. In addition, you will diagnose, troubleshoot, and resolve complex ETL job failures and data discrepancies, performing root cause analysis (RCA) and driving preventive measures. Monitoring ETL job execution and optimizing performance to improve efficiency will be a key part of your responsibilities. You will identify bottlenecks, implement best practices for data processing, and ensure proper logging, alerting, and proactive issue detection. Furthermore, you will implement minor enhancements, bug fixes, and configuration updates, working closely with business stakeholders to support evolving data needs. As a Talend AMS Lead, you will also mentor and guide a team of AMS engineers, ensuring knowledge sharing and skill development. Collaboration with cross-functional teams, including DBAs, cloud engineers, and business analysts, will be essential. You will be responsible for managing version control, deployments, and rollback strategies, while ensuring documentation and best practices are maintained for AMS processes.,

At PwC, our team in business application consulting specializes in providing consulting services for a variety of business applications to help clients optimize operational efficiency. We analyze client needs, implement software solutions, and offer training and support for seamless integration and utilization of business applications to assist clients in achieving their strategic objectives. In SAP technology at PwC, you will specialize in utilizing and managing SAP software and solutions within an organization. Your responsibilities will include tasks such as installation, configuration, administration, development, and support of SAP products and technologies. Focused on building relationships, you will create meaningful client connections while learning how to manage and inspire others. As you navigate increasingly complex situations, you will enhance your personal brand, deepen technical expertise, and gain awareness of your strengths. You are expected to anticipate the needs of your teams and clients, delivering quality results. Embracing ambiguity, you are comfortable when faced with unclear paths, asking questions, and using these moments as opportunities for growth. Examples of skills, knowledge, and experiences required to lead and deliver value at this level include but are not limited to: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Apply critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work aligns with the overall strategy. - Develop a deeper understanding of the business context and its changing dynamics. - Use reflection to enhance self-awareness, strengthen strengths, and address development areas. - Interpret data to derive insights and recommendations. - Uphold and reinforce professional and technical standards, including specific PwC tax and audit guidance, the Firm's code of conduct, and independence requirements. At PwC, we are dedicated to working with our clients to seamlessly integrate technology and human expertise, creating simple yet powerful solutions. Our vision is for clients to focus on their core business while relying on us as a trusted partner for their IT needs. Motivated and passionate, we strive to enhance our clients" operations daily. Within our Managed Services platform, we deliver integrated services and solutions rooted in deep industry experience and powered by top-tier talent associated with the PwC brand. Our team of highly skilled global professionals, combined with cutting-edge technology and processes, enables us to deliver effective and efficient outcomes that add value to our clients" enterprises. Through PwC Managed Services, clients can prioritize accelerating their operations, optimizing efficiency, and achieving outcomes efficiently. We bring a consultative approach to operations, leveraging industry insights and talent to enable transformational journeys that drive sustained client outcomes. As part of our global Managed Services platform, we offer Application Evolution Services, focusing on the evolution of clients" applications and cloud portfolios. Our aim is to empower clients to navigate and extract value from their application portfolio while operating and safeguarding their solutions cost-effectively. This allows clients to concentrate on accelerating dynamic, efficient, and cost-effective growth for their businesses. As a member of the Application Evolution Services (AES) team, we seek candidates who excel in a fast-paced work environment and can handle a mix of critical service offerings and engagements, including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. Experience in technical and relationship perspectives is key to supporting customer engagements effectively. Minimum Degree Required: BE / B Tech / ME / M Tech / MBA / B.SC / B. Com / BBA Minimum Years of Experience Required: 6-10 years of experience Preferred Skills: - SAP Rise Architect, S4 installation and configuration - HANA Database administration - SAP Upgrade - At least one SAP Associate level certification - Exposure to SAP Cloud offerings such as BTP, SAC, and Cloud connector General Skill Set: - Use feedback and reflection to develop self-awareness and personal strengths - Proven track record as a Subject Matter Expert (SME) in chosen domain - Ability to develop Client POC/POV for integrating emerging technologies with the product platform - Mentor junior resources within the team - Demonstrate critical thinking and problem-solving skills - Adhere to SLAs and possess incident, change, and problem management experience - Seek opportunities for exposure to different situations and perspectives - Demonstrate leadership capabilities by working with clients directly - Work effectively in a team environment with client interactions and cross-team collaboration - Good team player and contributor to COE activities - Escalation and risk management skills Strong Knowledge In: - End-to-end SAP upgrades, support packages, and support activities - HANA Database and MS SQL Database Administration - Configuration of SAP cloud offerings such as BTP, SAC, Cloud connector - Performance monitoring and system performance improvement - Kernel update, support pack update, and SPS upgrade - System refresh, client copy, OSS notes application, EWA report analysis, Printer administration, Fiori administration - Solution Manager implementation and configuration - SLT Replication setup, configuration, and administration - SAP BOBI, Data services installation, and configuration - Proficiency in methodologies supported by SAP best practices - Knowledge in UNIX/Linux and Windows OS platform - Effective communication with stakeholders and end-users - Proactive, self-motivated, and customer-facing experience - Exposure to ITIL framework Preferred Skills: - ITIL certification - SAP S/4 conversion, HANA Database administration, SAP Solution Manager, SAP S/4HANA System Administration Certifications,