Application Support Engineer

Job Description

Job Title: Application Support Engineer Experience: 7-9 years Location: Hyderabad Shift-Timings - 1:00 PM - 10:00 PM or 4:00 PM - 1:00 AM Position Description We are seeking an experienced Application Support Engineer with a background in customer support within financial services. They should be passionate about technology, adept in Unix/Linux environments, and experienced in providing first, second and third-level support. They should be eager to contribute by taking ownership and follow through on the issues with development and close it. Ownership and clear communication are must-have requirements. Roles and Responsibilities Provide technical support for the Prime Brokerage and Swaps tech stack. Assist in onboarding new clients, ensuring seamless integration of the Prime Platform. Support and troubleshoot Unix/Linux-based environments, delivering prompt and effective solutions for clients. Utilize knowledge of Market Data, Reference Data and Other functional details to resolve issues related to specific business function. Maintain a strong understanding of support processes, adapting swiftly to changing circumstances and providing solutions in real-time. Collaborate with global teams to provide consistent support across various regions, ensuring timely resolutions to escalated issues. Streamline support processes by automating common tasks using scripting languages, improving response times and efficiency. Proactively identify performance issues and implemented solutions, reducing system downtime by 15%. Provide in-depth technical training and documentation to junior team members, improving team performance and support coverage. Qualifications: Education : Bachelors degree in computer science, Information Systems, or a related field. Experience : 7+ years of experience in Unix/Linux/Windows based environments, Scripting languages and SQL. Proven experience in automating common tasks using scripting languages. Soft Skills : Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities and work under tight deadlines. Certifications : Any relevant certification is a plus.