Skill required:
Marketing Operations - Operations Management
Designation:
PPSM Specialist
Qualifications:
Any Graduation
Years of Experience:
7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
We’re the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our client’s business while accelerating time-to-market and operating efficiently at scale. We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses. An Operational PMO is required to oversee project governance and enhance operations for both client and internal projects. Responsibilities include process optimization, stakeholder coordination, and preparing reports aligned with business objectives. The Program Manager (PMO) - Strategy, Planning, and Communications in Accenture Marketing Operations (Mumbai) will lead program development and execution, manage relationships, and ensure operational efficiency. This role involves developing and maintaining program management trackers, documenting meeting notes, managing reports and dashboards, supporting onboarding and hiring activities, and facilitating townhalls. An area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.
What are we looking for?
Key Requirements & Qualifications:
- Bachelor s degree in Business Administration, Marketing, Communications, or related field
- 7+ years experience in program, client relationship, and operations management
- Proven ability to manage complex, multi-stakeholder projects
- Excellent communication, interpersonal, and leadership skills
- Strong analytical and problem-solving abilities
- Comfortable working in fast-paced, dynamic settings
- Ability to work from office 5 days a week
- Proficient in Microsoft Office 365 (Excel, Word, PowerPoint, Teams, SharePoint)
- Account Management
- Client Communication
- Client Data Protection (CDP) Compliance
- Client Management Roles and Responsibilities: Project Management & Leadership Support
- Develop and execute programs for stakeholders, including strategy, planning, and communications.
- Oversee project notes, action trackers, leadership diaries, and maintain comprehensive project plans (timelines, budgets, resource allocation).
- Work with cross-functional teams to ensure successful program delivery, managing timelines, budgets, and resources.
- Ensure adherence to standard operating procedures and best practices, identifying opportunities for process improvement and automation. Client Engagement
- Manage client relationships, ensuring stakeholder needs are met and expectations are exceeded.
- Support client visits and coordinate townhalls, bootcamps, and trainings.
- Foster strong relationships with clients, stakeholders, and team members to ensure effective communication and collaboration. Operations & Reporting
- Manage operations, including developing and maintaining program management trackers, creating meeting notes, managing reports, and supporting onboarding and hiring activities.
- Introduce and manage governance frameworks and risk tracking mechanisms.
- Support preparation of operational reports and monitor program performance, identifying areas for improvement to ensure program goals and objectives are met
- Conduct and analyze engagement surveys
- Report on staffing, attrition, and compliance Recognition & Culture
- Conduct regular performance reviews, identify areas for improvement, and provide coaching and mentoring to team members.
- Coordinate rewards and recognition programs.
- Lead initiatives to boost team collaboration and morale. Additional Responsibilities
- Maintain accountability for PMO activities such as tracking mandatory client trainings, roster and distribution list maintenance, system requests, and client visits
- Own internal communications and drive engagement through structured communication
