Outlet Manager

Job Description: Outlet Manager – BodycraftPosition Title: Outlet Manager

Department: Operations
Reports To: Area Manager / Regional Manager
Location: Bodycraft Salon & Spa – [Varanasi]

Role Overview

The Outlet Manager is responsible for the overall performance, service quality, operational efficiency, and profitability of the Bodycraft branch. This role ensures a premium customer experience, leads and motivates the outlet team, maintains brand standards, and drives business growth through effective operational and people management.

Key Responsibilities
1. Customer Experience & Service Quality

• Ensure every client receives exceptional service aligned with Bodycraft’s premium standards.
• Handle customer concerns, complaints, and escalations professionally and promptly.
• Monitor service delivery across beauty, hair, skin, and wellness categories.
• Ensure hygienic, safe, and clean salon and spa environments at all times.

2. Operations Management

• Oversee daily store operations, ensuring smooth workflow and adherence to SOPs.
• Manage appointment scheduling, walk-ins, and service time efficiency.
• Ensure availability and proper usage of products, tools, and equipment.
• Oversee housekeeping standards as per Bodycraft guidelines.

3. Sales & Revenue Management

• Drive sales targets for services, memberships, and retail products.
• Implement promotional campaigns and monitor their effectiveness.
• Track daily/weekly/monthly revenue reports and take corrective action when needed.
• Ensure optimal utilization of service staff to maximize productivity.

4. Staff & Team Leadership

• Lead, motivate, and supervise hairstylists, beauticians, therapists, front desk staff, and housekeeping staff.
• Conduct daily briefings, performance evaluations, and regular training needs assessments.
• Ensure staff grooming, discipline, attendance, and professionalism meet brand standards.
• Manage roster planning and resolve team grievances.

5. Inventory & Vendor Management

• Monitor stock levels, conduct regular inventory audits, and manage timely reordering.
• Ensure proper storage, usage, and documentation of consumables and retail products.
• Coordinate with internal procurement and external vendors as required.

6. Compliance & Safety

• Ensure adherence to company policies, statutory compliance, and audit guidelines.
• Maintain safety protocols, sterilization standards, and documentation.
• Ensure license renewals, certifications, and regulatory inspections are up to date.

7. Reporting & Administration

• Maintain MIS reports on revenue, staff performance, customer feedback, and expenses.
• Review customer databases and work with CRM for retention activities.
• Oversee cash handling, billing accuracy, and daily reconciliations.

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and customer handling abilities
• Sales and target-driven mindset
• Operational and problem-solving skills
• High standards of grooming and professionalism
• Knowledge of salon/spa industry trends and services

Qualifications & Experience

• Graduate or Diploma in Hospitality/Beauty Management preferred
• 3–6 years of experience in salon/spa/retail/hospitality operations
• Prior experience in premium beauty or wellness brands is an advantage

Work Environment

• Fast-paced, client-focused environment
• Weekend and holiday availability required (weekly off on weekdays)
• Combination of administrative and on-floor responsibilities

Job Type: Full-time

Pay: ₹13,750.31 - ₹50,000.00 per month

Work Location: In person