Outlet Manager

• Responsible for managing and organizing day to day outlet operations with a goal of achieving indicated sales targets and to build a profit centre by maintaining all specified metrics of cost and quality. Delivering a high-quality customer engagement and experience by motivating the staff to provide excellent customer service. Ensure efficient store operation, as well as maintain high production, productivity, quality, and customer-service standards. Oversee the dining room, check-in with customers and balance seating capacity.

●       Inventory planning and control to ensure product availability while minimizing wastage.

●       Planning inventory on the basis of Sales planning & target setting.

●       Workforce planning and week-off scheduling to maintain operational efficiency and manage labor costs across all shifts

●       Must ensure exceptional customer handling standards are met to build lasting loyalty and repeat business.

●       Lead and train the staff to perform well and keep the team positive.

●       Keep the store clean and ensure all company rules (SOPs) are followed

●       Manage sales targets and train staff to sell extra items (upsell) to increase revenue.

●       Report on the daily sales summary to track performance and targets.

●       Prepare a detailed inventory summary (daily and monthly) of stock levels and usage.  

QUALIFICATIONS

Minimum 2 years of experience in relevant field.

Graduate/ Any Degree

●       Basic Computer Knowledge

●       Stock control & waste management

●       Inventory handling

●       Customer handling

●       Basic payroll/attendance understanding

●       Customer centric

●       Planning and coordination

●       Excellent communication skills 

●       Leaderships skills

●       Problem solving

●       Interpersonal effectiveness

●       Stress Management

●       Organized and detail-oriented

●       Mastery in delegating multiple tasks