Skill required:
Order to Cash - Master Data Management (MDM)Designation:
Order to Cash Operations New AssociateQualifications:
Bachelor’s degree with Finance specializationYears of Experience:
0 to 1 yearsAbout Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.comWhat would you do?
JOB TITLE: Analyst (SME), Associate & New Associate Group: Industry Specific BPO LEVEL: CL13 Business Unit/Deal: F & A/ Order to Cash – Customer Master Data Management Work Location: Jaipur/Work from Office Objectives of Role To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Reports and control process. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TL.What are we looking for?
For CL13: 0- 1 years of experience Bachelor’s / Master’s degree in Commerce, Finance, Accounting. Strong understanding of accounts receivables processes and procedures Flexible to work in shifts Knowledge of SAP, COGNOS, WEXLOG is an added advantage Excellent communication skills, verbal and written Excellent attention to detail, numerical accuracy, excellent communication, organizational, and time management skills Strong interpersonal and problem-solving abilities. Customer-oriented mindset with empathy and patience. Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms. Ability to manage multiple tasks and deadlines efficiently Analytical thinking and attention to detail. Ability to handle sensitive financial information with integrity and strong problem-solving skills Archiving, Records Retention and Audit Support Manage records retention in accordance with policies and practices Provides internal and external audit support as requested Training, teaming and collaboration Regularly identify the training needs of the team members, work with the TL and ensure that the required training is provided in a timely manner. Additionally, ensure that the changes in the process are documented and all members are provided training on such changes Work closely with all members and TL to ensure that all compliances are met. Develop and follow the tracking mechanism to ensure compliances Act as a back up to the TL Serial No Functional Competency Required Prof. Level (as per JD) 1 Qualification Commerce Graduate 2 Accounting knowledge Level 4 3 MS Office Level 4 Serial No Professional Competency Required Prof. Level 1 Analytical Thinking Level 4 2 Communication & Presentation Skills Level 4 3 Decision Making Skills Level 4 4 Focus on Goals / Result Orientation Level 5 Proficiency Level Definition Level 1 Exhibits basic competency indicators occasionally. Level 2 Exhibits basic competency indicators consistently and effectively. Level 3 Exhibits competency indicators of medium complexity occasionally. Level 4 Exhibits competency indicators of medium complexity consistently and effectively. Level 5 Exhibits advanced competency indicators occasionally. Level 6 Exhibits advanced competency indicators consistently and effectively. Roles and Responsibilities: Reports & Controls: Data maintenance: Creating, updating, and maintaining customer master records in enterprise resource planning (ERP) and customer relationship management (CRM) systems. Data validation: Ensuring compliance with established data governance standards when processing new customer data requests. Data cleansing: Performing regular data audits and cleansing activities to correct inconsistencies, remove duplicate records, and standardize data formats. Collaboration: Working with cross-functional teams, such as Sales, Finance, and Operations, to gather and verify information for new customer setups and updates. Issue resolution: Handling data-related inquiries and resolving issues raised by internal stakeholders. Data quality: Monitoring and improving the quality of master data by enforcing data governance policies and procedures. Policy enforcement: Defining and enforcing policies for managing customer data assets, including security and access control. Training: Providing guidance and support to business users on how to properly use MDM systems and adhere to data governance policies. Intake & Validation: Review creation/change/block/unblock requests; validate mandatory documentation (PAN/GSTIN, bank proofs, contracts, W-8/W-9 or local equivalents) against checklists. Master Data Maintenance: Create and update Customer (sold-to/ship-to/bill-to, payment terms) and Vendor (bank details, payment terms, tax setup) records in ERP/MDM tools under supervision. Data Quality Checks: Run duplicate checks, naming conventions, address/IBAN/SWIFT validations; escalate exceptions per RACI. Workflow & Approvals: Route requests to approvers, attach evidence, and ensure segregation-of-duties is followed; maintain clear audit trails. Compliance & Controls: Follow SOX/ICFR-aligned controls, data privacy, and retention guidelines; support internal/external audits with artifacts. Reporting Support: Update daily trackers and simple dashboards (volumes, TAT, first-time-right, rejects) and flag risks early. Issue Resolution: Identify common errors, propose fixes, and document learnings/FAQs; hand off complex items to senior analysts. Continuous Improvement: Adhere to standard work instructions; suggest small automation ideas (macros/templates) and participate in UAT for enhancements.
Bachelor’s degree with Finance specialization
