Order Management Specialist

Job Description

Vaibhav Global Ltd (VGL) Company Overview Listed in 1996-97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount retailer of fashion jewelry, gemstones, and lifestyle products, operating in the US, UK, Germany, and Canada. Shopping Experience Today's customers seek convenience, and VGL meets this demand through its proprietary 24/7 TV shopping channels (Shop LC in the US and Germany, and Shop TJC in the UK), as well as through various digital mediums including websites, mobile apps, OTT platforms, social media, and third-party marketplaces. VGL reaches almost 124 million households across the US, UK, and Germany. As digitization progresses and online retail continues to grow, VGL's portfolio and omni-channel strategy will evolve accordingly. Financials And Workforce VGL reported a group turnover of approximately Rs. 3,041 Crore (FY 2023-2024) and employs over 3800 people globally. The company’s head office and main manufacturing facility are in Jaipur, India, employing around 3000 people, including contract workers. Acquisitions Mindful Souls B.V.: In FY23-24, VGL acquired Mindful Souls B.V., a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGL's sourcing and manufacturing strengths while enhancing digital business capabilities. Ideal World: VGL, through its subsidiary Shop TJC Ltd (UK), acquired the assets of Ideal World, a well-known teleshopping and digital retail brand in the UK. This acquisition includes IP rights, broadcasting rights, studio equipment, and other intangible assets. Environmental And Social Responsibility VGL is committed to sustainable business practices and renewable energy initiatives. The company's SEZ unit in India received the ‘Excellence Award’ for ‘IGBC Performance Challenge 2021 for Green Built Environment,’ reflecting its dedication to environmental sustainability. VGL's ‘Your Purchase Feeds...’ initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization. Shop LC Overview Shop LC, a VGL subsidiary, was established in Austin, TX in 2007 and now broadcasts live to 75 million homes in the US. The growing e-commerce presence is supported by the website Shop LC. Shop LC ships approximately 25,000 products daily to US customers and employs around 550 people in various operational roles. The US is VGL’s largest market, contributing 68% to consolidated revenue. TJC Overview TJC, another VGL subsidiary, was established in London, UK in 2006 and broadcasts live to 25 million homes in the UK. The company’s e-commerce presence is supported by the website TJC. TJC ships approximately 12,000 products daily to UK customers and employs around 220 people in London, with extended teams in India. Shop LC Germany Overview Launched in 2021 from Dusseldorf, Germany, Shop LC Germany TV & e-commerce is a new market with significant growth potential. The business currently reaches 27 million households and is expanding. The e-commerce site can be accessed at Shop LC Germany. Our Purpose Delivering joy. Our Vision Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. Our Mission To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds... Our Core Values Teamwork Honesty Commitment Passion Positive Attitude We are seeking a detail-oriented and proactive Order Management Specialist – Jewellery to oversee end-to-end order processing, inventory management, and shipment coordination. The ideal candidate will possess strong communication and Excel skills, with a good understanding of pricing strategies, ERP systems, and inventory control. This role ensures seamless coordination with buyers, merchandisers, and cross-functional teams to support business targets and customer satisfaction. Key Responsibilities Issue purchase orders at buyer-approved prices in alignment with procurement policies. Monitor and manage budgets to maintain optimal inventory levels. Analyze and track market pricing to support accurate price calculations. Coordinate order and shipment processes across all business locations. Act as the first point of contact for buyer and merchandiser inquiries regarding orders and shipments. Update ERP systems with delayed order statuses and revised delivery dates. Handle orders and shipments specifically for the JP region to control product costs and align with inventory targets. Regulate stock intake based on Open-to-Buy (OTB) planning. Manage item code creation for UK non-group orders. Collaborate with UK and group teams to ensure effective order management. Maintain and review Goods-in-Transit (GIT) reports and generate order performance reports. Prepare and manage credit and debit notes as per business requirements. Required Skills And Qualifications Bachelor's degree 1+ years of experience in order management, preferably in the jewellery or retail industry. Proficiency in Microsoft Excel Experience with ERP systems Strong communication and coordination skills. Ability to multitask and work in a deadline-driven environment. Knowledge of pricing methods, budgeting, and inventory control. Show more Show less