Order Management Specialist

Role & responsibilities

End-to-end order management and processing of products, services and solutions received
via sales staff and direct customers • Interfaces with and supports both internal and/or external customers • Completes order requirements, and checks the price and quantity of each item listed • Completes and maintains customer records per business controls • Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate

Responsible for coordinating, conducting and documenting order management projects and communicating results

• Liaison with other departments, customers and third parties to obtain information for analysis
• Generates reports and recommendations based upon analysis and presents data to leadership
• Regularly briefs leadership on the status of orders to be processed
• Involved in escalations, reporting, analysis
• May monitor online pricing and configuration management
• Coaching and Feedback to assigned teams

Essential Requirements

• Strong communication skills
• Strong understanding of the order management process
• Strong understanding of corporate systems and processes

Desirable Requirements

• Typically requires 2+ years or more related experience in a professional role with a bachelors degree, or equivalent experience