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Order Management Specialist

Order Management Specialist

ABB

5 - 10 years

4 - 8 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

erp sap root cause analysis erp systems ms office tools accounts receivable order management sales order sfdc purchase order fulfillment accounting purchase order sales order to cash customer support procurement invoicing inventory management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This Position reports to:

Customer Operations Manager

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

In this role, you will be handling Order Management Specialist All products (flow business ELSP, ELIP & ELSB), reporting to Customer Operations Manager Business Area Electrification located in Bangalore and will be responsible for Order handling/ Execution and end to end resolution of Post sales customer requests and for the execution of warranty of Product / customer complaints/ dispute process in timely manner to ensure customer satisfaction

The work model for the role is: #Li-Onsite

The role will support for the ABB India Ltd for Electrification Smart Power business to be based at Nelamangala, Bangalore.

You will be mainly accountable for :

Sales Order Management Enter, amend, or cancel customer sales orders in SAP as per requirements, ensuring error-free compliance with ABB regulations and maintaining a clear backlog.
Process Excellence Conduct root cause analysis to ensure Error Free Orders (EFO), maintain accurate documentation, and report KPIs as required.
Customer Support Act as the face of ABB to resolve inquiries, manage order modifications, expedite deliveries, and ensure timely communication with customers/FES.
Shipment & Coordination Follow up on delivery status, secure necessary shipping documents, and collaborate with internal teams and customers to ensure smooth order fulfillment.

Qualifications for the role:

Over 5 years of experience in Order Management / Operations Management roles.
Proficient in ERP systems (SAP) and SFDC with practical knowledge in order processes.
Skilled in using effective problem-solving methodologies to resolve operational issues.
Qualification should be either Diploma/BE in Electrical & Electronics / Mechanical / Production Engineering.
Proficient in Microsoft Office tools (Excel, Word) for reporting and analysis.
Effective communicator with ability to collaborate across all levels, customers, and stakeholders.
Highly organized, able to navigate diverse environments, and team-oriented, with focus on best practice sharing and supporting business growth.

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Order Management Specialist