Order Management Specialist

Job Title:

Job Summary

Order Management Specialist

Key Responsibilities

Order Validation

• Validate orders for technical and commercial completeness, scope, and terms.
  
• Ensure orders comply with contractual and regulatory requirements before processing.
  

Order & Shipment Management

• Communicate committed ship dates to customers and internal stakeholders.
  
• Manage order expedites, holds, changes, and risks in coordination with Master Planner, Operations, Sourcing, and Logistics.
  
• Allocate test slots and inspection schedules for expedited orders.
  
• Ensure timely release of shipment documents (packing list, test certificates, inspection reports).
  

Customer Communication & Experience

• Provide proactive order status updates to customers.
  
• Conduct periodic

  Voice of Customer (VOC) calls

  and

  Quarterly Business Reviews (QBRs)

  with key accounts.
• Translate customer feedback into actionable improvement initiatives with clear owners and timelines.
  
• Develop and share knowledge-base articles and customer-facing FAQs.
  

Planning & Coordination

• Participate in daily/weekly planning huddles to maintain an accurate order book.
  
• Recommend and execute expedite/hold actions based on account priority, site readiness, documentation, credit, and material availability.
  
• Monitor frozen-zone adherence, line-of-balance, ATP/CTP constraints, and kitting readiness.
  
• Work closely with Stores, QA/QC, and Test Bay teams to resolve readiness issues.
  

ERP & CRM Management

• Raise expedite/hold requests with reason codes and target dates in ERP; ensure approvals as per DoA.
  
• Maintain CRM hygiene including cases, contacts, interactions, and spares/renewal opportunities.
  

Risk Management

• Track and publish clear

  Expected Delivery Date (EDD)

  changes to customers and internal teams.
• Maintain a visible risk-and-mitigation register for at-risk orders.
  
• Ensure compliance with partial vs. full-kit shipment policies.
  

Qualifications & Skills

• Bachelor’s degree in

  Engineering, Business Administration, Supply Chain, or related field

  .
• Minimum

  7+ years

  of experience in Order Management, Supply Chain, or Customer Support.
• Strong working knowledge of

  ERP/CRM systems

  (SAP, Oracle, MS Dynamics, or equivalent).
• Excellent

  communication, coordination, and stakeholder management skills

  .
• Ability to manage multiple priorities and collaborate cross-functionally.
  
• Customer-focused mindset with strong problem-solving orientation.
  

Interested candidates (Vadodara location preferred) may apply at: