Job
Description
Position: Operstions Assistant Manager Experience: 1 - 4 Years Location: Bangalore Company Overview At EMO Energy , we are a dynamic deep-tech startup revolutionizing the future of mobility by building a comprehensive end-to-end EV Stack. From high-performance battery systems to cutting-edge control electronics, we are creating the building blocks of next-generation electric vehicles. As we expand rapidly, we're looking for driven and passionate individuals to join our mission of enabling sustainable and electrified transportation. Job Summary As an Operstions Assistant Manager , you will play a central role in coordinating day-to-day operational activities across multiple teams and cities, focusing on EV two-wheeler deployments. Your responsibilities will span data tracking, partner coordination, complaint resolution, infrastructure monitoring, financial alignment, and internal team support. This role is ideal for someone with a strong analytical mindset, attention to detail, and a proactive approach to problem-solving. Fresh MBA graduates with a passion for electric mobility and operations are encouraged to apply. Key Responsibilities Operations Coordination & Execution Track weekly EV 2W deployment data across cities for rental and B2B models. Ensure timely flow of operational data by coordinating with internal teams and external partners. Identify and escalate service delays, execution gaps, or customer complaints for prompt resolution. Collections & Complaints Monitor and report B2B collections from fleet partners and stakeholders. Maintain a real-time complaints dashboard, capturing both customer and partner grievances. Collaborate with the Finance and Collections teams for target alignment and dispute resolution. Charging Infrastructure Track deployment and health of charging infrastructure (fast chargers, grid points, etc.). Work with infrastructure teams to monitor uptime, usage patterns, and resolve technical issues. Claims & Team Support Verify and process travel claims and reimbursements submitted by the Operations team. Maintain expense logs and ensure timely processing in collaboration with the Finance team. MIS & Reporting Generate and maintain daily, weekly, and monthly MIS reports, covering: Vehicle deployment B2B collections Complaints & service metrics Charging infra performance Travel claim statuses Build and manage operational dashboards for leadership visibility and strategic decisions. Team Relations Conduct internal check-ins to gather team feedback and assess morale. Report any challenges affecting team performance or well-being. Support People Operations in fostering a high-performance and collaborative team culture. What We’re Looking For Education: MBA (Operations, Strategy, or General Management preferred); freshers encouraged to apply Skills & Mindset: Proficiency in Excel/Google Sheets; experience in dashboard creation is a plus High ownership, adaptability, and comfort with fast-paced environments Excellent communication and interpersonal skills A strong desire to learn, grow, and contribute to a sustainable future in mobility. Skills: data tracking,data,excel,attention to detail,communication skills,google sheets,customer,b2b,analytical mindset,problem-solving,financial alignment,interpersonal skills,dashboard,complaint resolution,operations
