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Job Description: Operations Manager - Thind Dental Clinic About Thind Dental Clinic: Thind Dental Clinic is a world-renowned dental clinic known for its exceptional patient care, cutting-edge technology, and highly skilled dental professionals. We are committed to providing a comfortable and positive experience for all our patients, and we strive to maintain a reputation of excellence in the dental community. Job Title: Operations Manager Department: Operations Reports to: Clinic Director/Owner Job Summary: The Operations Manager is a pivotal role within Thind Dental Clinic, responsible for overseeing and coordinating the day-to-day operations of the clinic, ensuring smooth and efficient workflow, and maintaining a positive and productive work environment. This multifaceted role requires a proactive and highly organized individual with experience in HR, administration, and operational management. The successful candidate will be responsible for a wide range of tasks, from human resources functions and stock control to reception management and promoting clinic growth through outreach and marketing support. Key Responsibilities: Human Resources (HR) Duties: Employee Relations: Act as the first point of contact for staff inquiries and concerns, addressing personal issues sensitively and effectively. Performance Management: Assist with performance evaluations, providing feedback and support to staff to enhance their skills and performance. Disciplinary Action: Assist in the process of disciplinary actions, ensuring adherence to company policies and employment law. Recruitment Support: Assist with the recruitment process, including job posting, screening of applications, and scheduling interviews. Onboarding: Manage the onboarding process for new employees, ensuring they are properly trained and integrated into the team. Payroll Management: Verify and process monthly salaries, ensuring accuracy and timely payment. Review and approve other bills related to staff expenses. Attendance Management: Monitor staff attendance, manage leave requests, and ensure accurate record-keeping. Store Management: Inventory Control: Manage and maintain accurate records of all dental supplies and equipment. Ordering and Procurement: Place orders for necessary supplies, ensuring timely delivery and cost-effectiveness. Stock Rotation: Implement a system for proper stock rotation to minimize waste and ensure the use of fresh materials. Vendor Management: Liaise with suppliers and vendors to ensure competitive pricing and reliable service. Card Management: Patient Record Management: Oversee the organization and security of patient records, both physical and electronic. Insurance Verification: Assist with verifying patient insurance coverage and processing claims. Payment Processing: Manage patient payments, including cash, credit card, and insurance payments. Reception & Register Management: Reception Oversight: Ensure the smooth operation of the reception area, providing a welcoming and efficient experience for patients. Appointment Scheduling: Oversee the appointment scheduling process, maximizing clinic efficiency and patient satisfaction. Patient Communication: Manage patient communication via phone, email, and in-person, ensuring timely and professional responses. Register Management: Maintain accurate records of daily transactions and reconcile cash flow. Patient Follow-up & Reviews: Check-up Follow-up Calls: Implement and manage a system for following up with patients regarding scheduled check-ups. Patient Reviews: Encourage and monitor patient reviews on various platforms, addressing any concerns and highlighting positive feedback. Social Media Management (Monitoring): Social Media Check: Regularly monitor the clinic's social media presence, ensuring content is updated and engaging. Performance Monitoring: Track the performance of social media campaigns and provide recommendations for improvement. Sanitation & Hygiene: Hygiene Protocols: Enforce and monitor strict adherence to hygiene and sanitation protocols throughout the clinic. Waste Management: Oversee the proper disposal of medical waste, ensuring compliance with all regulations. Cleaning Schedules: Implement and monitor regular cleaning schedules to maintain a clean and sterile environment. Dental Camp Promotion: Camp Organization: Assist in the planning and organization of dental camps in the community. Marketing & Promotion: Develop and implement marketing strategies to promote dental camps and increase participation. Logistics Management: Coordinate logistics for dental camps, including transportation, equipment, and staffing. Qualifications: Bachelor's degree in Business Administration, Healthcare Management, Human Resources, or a related field. Minimum of 3-5 years of experience in operations management, preferably in a healthcare setting. Proven experience in human resources, including employee relations, performance management, and recruitment. Strong organizational, communication, and interpersonal skills. Excellent problem-solving and decision-making abilities. Proficiency in Microsoft Office Suite and dental practice management software. Knowledge of dental terminology and procedures is an asset. Ability to work independently and as part of a team. Must possess a strong sense of responsibility and integrity. Skills: Leadership and Team Management Communication (written and verbal) Problem Solving Organizational Skills Time Management Customer Service Attention to Detail MS Office Suite proficiency Knowledge of HR principles and practices Benefits: Competitive salary commensurate with experience. Comprehensive health insurance benefits. Paid time off and holidays. Professional development opportunities. Opportunity to work in a prestigious and growing dental clinic. To Apply: Interested candidates are invited to submit their resume and cover letter to [Insert Email Address or Application Link Here]. Thind Dental Clinic is an equal opportunity employer and values diversity at all levels. We are committed to creating an inclusive environment for all employees. Note: This job description is intended to convey information essential to understanding the scope of the Operations Manager position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Jamalpur Colony, Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Required) Application Question(s): your present ctc Location: Jamalpur Colony, Ludhiana, Punjab (Required) Work Location: In person
