Operations Manager

The Hospital Operations Manager will oversee daily hospital operations to ensure efficiency, high-quality patient care, regulatory compliance, and smooth coordination across departments. The role requires leadership, problem-solving, and strategic planning to optimize hospital performance.

Key Responsibilities:

• Operational Management:
• Oversee daily functioning of clinical and non-clinical departments.
• Ensure adherence to hospital policies, standard operating procedures (SOPs), and accreditation standards (NABH, ISO).
• Monitor patient flow, bed occupancy, and resource allocation for optimal efficiency.
• Quality & Compliance:
• Ensure quality patient care by monitoring clinical and operational performance metrics.
• Implement and maintain hospital accreditation and regulatory compliance standards.
• Conduct internal audits and prepare reports for hospital leadership.
• Staff & Team Management:
• Supervise administrative and operational staff, including department heads.
• Plan training programs to enhance staff performance and compliance.
• Facilitate communication and coordination between departments.
• Financial & Resource Management:
• Prepare operational budgets and monitor expenditures.
• Optimize cost management while maintaining quality of services.
• Oversee procurement of equipment, medical supplies, and non-clinical resources.
• Patient Experience & Stakeholder Management:
• Address patient grievances and improve patient satisfaction.
• Coordinate with doctors, nurses, and other healthcare staff to streamline operations.
• Liaise with vendors, suppliers, and external partners as required.

Qualifications & Skills:

• Bachelor’s degree or Masters in Healthcare Management, Hospital Administration, Business Administration, or related field; Master’s preferred.
• 5–10 years of experience in hospital operations or healthcare administration.
• Strong knowledge of hospital processes, clinical workflows, and healthcare regulations.
• Leadership, problem-solving, and analytical skills.
• Excellent communication, interpersonal, and organizational skills.

Job Type: Permanent

Benefits:

• Provident Fund

Work Location: In person