Company Description Hotel Palace View - Murshidabad is a hospitality company based in Lalbagh, Murshidabad, West Bengal. Known for its excellent service and luxurious accommodations, this hotel caters to travelers seeking both comfort and grandeur. Hotel Palace View prides itself on creating memorable experiences for its guests through exceptional service and attention to detail. Role Description This is a full-time on-site role for a Hotel Operations Manager located in Murshidabad. The Hotel Operations Manager will oversee daily operations, ensure customer satisfaction, manage staff, and maintain high standards of service. Additional responsibilities include handling guest inquiries and complaints, overseeing financial management, and ensuring compliance with safety and health regulations. The role involves training staff and continuously improving operational efficiency. Qualifications Operations Management skills with experience to handle newly established property. Customer Satisfaction and Customer Service skills Effective Communication skills Training and team management skills Proven experience in hospitality or hotel management Strong leadership and organizational skills Ability to work effectively in a fast-paced environment Bachelor's degree in Hospitality Management, Business Administration.
As an Operations Manager at our hotel in Murshidabad, you will be responsible for overseeing the daily operations to ensure the highest quality of service for our guests. Your role will involve staff management, guest services, and maintaining the overall standards of the hotel facilities. Your key responsibilities will include: - Coordinating with various departments to streamline operations - Managing budgets and ensuring cost control measures are in place - Improving operational systems to enhance efficiency - Ensuring compliance with regulatory standards - Focusing on delivering exceptional customer service and increasing guest satisfaction levels To excel in this role, you should possess the following qualifications: - Skills in staff management, team leadership, and employee development - Expertise in budget management, financial planning, and cost control - Proficiency in operational systems, regulatory compliance, and quality control - Experience in guest services, hospitality management, and customer service - Excellent communication, problem-solving, and decision-making abilities - Capability to work independently and thrive in a fast-paced environment - Experience in the hospitality industry is highly desirable - Bachelor's degree in Hospitality Management, Business Administration, or a related field Join our team and be part of a dynamic environment where your operational expertise will contribute to the success of our hotel.,