Operations Manager

**Position:** Manager – Operations **Location:** Ambattur, Chennai **Experience:** 3–5 Years **Industry:** E-commerce / Marketplace / Q-Commerce **Apply to:** hr@shero.in Job Summary: We are seeking a smart, metrics-driven Manager – Operations to lead and optimize day-to-day execution across our home food e-commerce platform. The ideal candidate will come with a strong background in marketplace operations and experience in managing performance-driven teams, preferably in environments similar to Shero’s fast-paced and process-oriented setup. Key Responsibilities: · Performance Monitoring: Own key metrics across partner kitchens—attendance, availability, delivery timelines, cancellations, and review scores. · Partner Operations Management: Manage Shero’s network of home chefs, SOP compliance, and incentive programs are followed. · Daily Ops Governance: Lead real-time monitoring of orders and operational issues. Ensure escalation, RCA, and resolution of recurring problems. · Cross-functional Coordination: Collaborate with supply chain, logistics, tech, quality, and customer support teams for smooth execution. · Data-driven operations: Analyze performance reports to improve process efficiency and drive accountability. · Team Leadership: Manage a small operations team and provide direction to multi-city field executives. Key Requirements: · 3 to 5 years of relevant experience in e-commerce, marketplace, food tech, or hyperlocal operations. · Strong experience in metrics tracking, dashboards, and performance governance. · Hands-on experience in vendor/partner management and daily operations. · Proficiency in operational tools and CRM systems. · Language proficiency: Tamil and English required; Telugu/Kannada is a plus. · Must be comfortable working in execution-focused and target-driven environments. Ideal Candidate Profile: · • Candidates with backgrounds in Swiggy, Zomato, UrbanClap, BigBasket, Blinkit, Amazon, etc., are ideal. • Experience with women-led platforms or prior Shero-type startup setups is a big plus. Show more Show less