**Position:** Manager – Operations **Location:** Ambattur, Chennai **Experience:** 3–5 Years **Industry:** E-commerce / Marketplace / Q-Commerce **Apply to:** hr@shero.in Job Summary: We are seeking a smart, metrics-driven Manager – Operations to lead and optimize day-to-day execution across our home food e-commerce platform. The ideal candidate will come with a strong background in marketplace operations and experience in managing performance-driven teams, preferably in environments similar to Shero’s fast-paced and process-oriented setup. Key Responsibilities: · Performance Monitoring: Own key metrics across partner kitchens—attendance, availability, delivery timelines, cancellations, and review scores. · Partner Operations Management: Manage Shero’s network of home chefs, SOP compliance, and incentive programs are followed. · Daily Ops Governance: Lead real-time monitoring of orders and operational issues. Ensure escalation, RCA, and resolution of recurring problems. · Cross-functional Coordination: Collaborate with supply chain, logistics, tech, quality, and customer support teams for smooth execution. · Data-driven operations: Analyze performance reports to improve process efficiency and drive accountability. · Team Leadership: Manage a small operations team and provide direction to multi-city field executives. Key Requirements: · 3 to 5 years of relevant experience in e-commerce, marketplace, food tech, or hyperlocal operations. · Strong experience in metrics tracking, dashboards, and performance governance. · Hands-on experience in vendor/partner management and daily operations. · Proficiency in operational tools and CRM systems. · Language proficiency: Tamil and English required; Telugu/Kannada is a plus. · Must be comfortable working in execution-focused and target-driven environments. Ideal Candidate Profile: · • Candidates with backgrounds in Swiggy, Zomato, UrbanClap, BigBasket, Blinkit, Amazon, etc., are ideal. • Experience with women-led platforms or prior Shero-type startup setups is a big plus. Show more Show less

**Position:** Business Development Manager **Location:** Ambattur, Chennai (with Pan India exposure) **Experience:** 3–5 Years **Industry:** E-commerce / Marketplace / Handmade / Women Entrepreneur Products **Apply to:** hr@shero.in Job Summary: We are looking for a passionate and field-smart Business Development Manager (BDM) to lead the onboarding and expansion of women-led and home-made product businesses across India. This role is key to Shero’s mission of empowering 1 million women by enabling them to monetize their skills in food, craft, and cultural products. The candidate must be comfortable with travel, field engagement, and partner nurturing. Key Responsibilities: · Identify and onboard women-led businesses and homepreneurs offering food, snacks, masalas, crafts, garments, herbal, or homemade products. · Drive partner acquisition in both urban and rural clusters with a strong sense of cultural and regional diversity. · Develop a pipeline of trusted makers and sellers aligned with Shero's standards, values, and categories. · Support onboarding, product sampling, catalogue setup, and initial training in coordination with internal teams. · Track the performance of new partners and guide them on packaging, pricing, quality, and customer feedback. · Build relationships with NGOs, SHGs, and community networks to access credible and skilled women entrepreneurs. · Generate insights on product trends, region-specific potential, and scale-up opportunities for national rollout. · Work closely with operations and marketing teams to ensure product readiness and partner motivation. Key Requirements: · 3–5 years of experience in onboarding partners or sellers in e-commerce, social commerce, or artisan/handmade businesses. · Hands-on experience working with women-led businesses, homepreneurs, or SHG clusters is highly preferred. · Pan-India exposure and comfort in handling diverse cultures, languages, and regional business practices. · Process-driven and able to manage large-scale onboarding while maintaining partner engagement and retention. · Fluent in Tamil and English; additional Indian languages are a plus. · Willingness to travel for field visits and events across India. Ideal Candidate Profile: · • Candidates from platforms like Meesho, Amazon Saheli, Itokri, Jaypore, Swiggy Minis, etc. are highly preferred. • Prior experience working with women's cooperatives, NGOs, or government rural entrepreneurship schemes is a big advantage. Show more Show less

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily functions of the business Prepare annual performance review and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage budget to align with goals of business Qualifications 3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business Show more Show less

**Position Title:** Field Growth Manager **Department:** Growth & Expansion **Location:** Head Office – Ambattur, Chennai (with frequent travel across India) **Reports to:** Vice President – Growth **Apply to:** hr@shero.in Role Overview The Field Growth Manager will spearhead business development through field-led strategies to drive sales, build homemaker supply, and ensure operational readiness across geographies. This leadership role is central to expanding Shero’s homepreneur ecosystem and scaling revenue by activating strong grassroots partnerships with women across India. Key ResponsibilitiesSales & Business Development (Primary Focus) - Identify growth clusters and build demand-supply pipelines to increase daily active orders. - Lead sales push for new brand launches, festival promotions, and regional menu rollouts. - Achieve monthly order value & AOV targets in coordination with marketing & ops. - Conduct field visits, review market trends, and explore strategic retail/tie-up opportunities. Homemaker (Partner) Acquisition & Onboarding - Strategically source and evaluate potential homemakers aligned with Shero’s brand values. - Supervise onboarding, orientation, and compliance documentation. - Expand partner base in high-potential zones and community clusters. Coordination with Ops & Support Teams - Liaise with Operations, Logistics, and Product teams for smooth partner functioning. - Track kitchen-level performance metrics (APA, BR, DD, CA, RR, SCV). - Enable issue resolution through structured follow-ups and partner engagement. Team Management & Reporting - Build and guide a team of Field Executives and City Coordinators. - Review performance dashboards, cluster reports, and market feedback. - Present monthly growth reports to the VP and Leadership. Candidate Profile - **Experience:** 5–7 years in Sales / Business Development / Field Ops (FMCG, F&B, QSR, Microfinance, Women Empowerment sectors preferred) - **Education:** Graduate or Postgraduate (Business, Marketing, or relevant field) - **Preferred Skills:** • Strong people management and community engagement skills • Sales forecasting, target planning, funnel building • Understanding of regional food and consumer behaviour • Field leadership with execution excellence - **Other Requirements:** • Willingness to travel Pan India frequently • Fluency in English, Tamil, and preferably one other Indian language Compensation Competitive with incentives linked to order growth and partner network performance. Show more Show less

Location: Chennai (Preferred) | Work involves managing multi-city teams across India Employment Type: Full-time About the Role We are looking for an experienced and high-energy Online Sales Leader to drive digital sales of Shero’s home-cooked meals and food products across our own Website and Mobile App. This role requires a proactive strategist who can manage end-to-end business development, build city-wise online sales funnels, and lead city-based sales teams to achieve aggressive growth targets. Key Responsibilities1. Online Sales Strategy & Execution - Develop and execute a pan-India online sales strategy for Shero’s Website and App. - Own the full sales funnel: lead generation, conversion, order growth, repeat purchase, and retention. - Design and execute campaigns, offers, and partnership activations to boost website & app traction. 2. Team Leadership & Expansion - Recruit, train, and manage a multi-city sales team, focused on local user acquisition and digital sales support. - Set weekly/monthly KPIs for each city team and ensure rigorous tracking. 3. Lead Generation & Conversion - Drive targeted online lead generation campaigns via digital channels, offline activation, WhatsApp, referrals, and micro-influencers. - Coordinate with marketing & product teams for high-converting landing pages and funnels. 4. Revenue & Performance Management - Deliver on revenue targets across cities and categories (curries, sides, sweets, snacks, pickles, etc.). - Monitor user behavior, identify gaps, and optimize the customer journey across digital platforms. 5. CRM & Retention - Implement and oversee CRM tools for repeat purchase behavior, WhatsApp automation, and reactivation campaigns. - Collaborate with tech/product to improve order experience and loyalty-building features. Key Requirements - 3–7 years of experience in e-commerce, food tech, D2C, or Q-commerce sales - Proven track record in online sales, with strong digital funnel understanding - Prior experience in managing remote city-wise sales teams - Familiarity with e-commerce analytics, CRM, and lead tracking tools - Fluent in English and at least one South Indian language preferred - Strong entrepreneurial mindset and ability to work in a fast-paced startup environment Key KPIs - Weekly & Monthly Website/App Order Volume - Repeat Customer Rate - CAC (Customer Acquisition Cost) - Conversion Rate from Leads - AOV (Average Order Value) Growth - Monthly Revenue from Direct Digital Channels - City-wise Team Performance Metrics Reporting To Chief Business Officer / CEO Show more Show less

Location : Chennai (Head Office) Company : Shero Home Food (Barottas Hospitality Pvt Ltd) Department : Human Resources Type : Full-time | On-site About Shero Home Food Shero is India’s pioneering platform empowering women homepreneurs across food, essentials, and lifestyle categories. With over 2,500 kitchens in 80+ cities, we are building the world’s first branded home food ecosystem. www.sherohomefood.in Role Summary We are seeking a proactive and detail-oriented HR Senior Executive with mandatory hands-on experience in statutory compliance (ESI, PF laws) . This role will support recruitment, onboarding, compliance tracking, employee engagement, and HR operations across the organization. Key Responsibilities Manage end-to-end recruitment for operational, field, and office roles Ensure 100% statutory compliance – including timely filings and updates in ESIC, PF, welfare, minimum wages, bonus act, etc. Handle new joiner documentation, background checks, and onboarding formalities Maintain HRMS records and ensure payroll inputs are accurate and compliant Draft and issue HR letters: offer, confirmation, warning, relieving, etc. Support exit formalities, F&F processing, and clearance documentation Address employee queries and grievances promptly Coordinate internal audits and support HR policy implementation Conduct employee engagement and welfare activities Requirements Bachelor's or Master’s degree in HR / Business Administration Minimum 3 - 5 years of HR experience with proven knowledge of statutory compliance Strong understanding of laws, HR documentation, and regulatory filings Excellent written and verbal communication skills Good command of Excel, HRMS tools, and Google Workspace Organized, accountable, and proactive in execution Experience in F&B, hospitality, or a startup is a strong advantage To apply, send your resume to : hr@shero.in Show more Show less

Company Description Shero Home Food is the world's first branded home food platform, revolutionizing homemakers into entrepreneurs. With a mission to enable women to achieve financial and cultural transformation, Shero connects over 1,550 kitchen partners across South India, who have served more than 690,000 orders in just three years. We empower homemakers to generate a passive income by cooking healthy, delicious meals. Shero provides support through techniques, tech platform access, and ingredients to help you succeed as a home-chef and entrepreneur. Role Description This is a full-time on-site role located in Ambattur for an Assistant Manager Finance. The Assistant Manager Finance will be responsible for financial planning, budgeting, and forecasting. They will oversee financial reporting, manage accounting records, and ensure compliance with financial regulations. Additionally, they will analyze financial data to provide insights, assist in audits, and support senior management in financial decision-making. Qualifications Proficient in financial planning, budgeting, and forecasting Experience in financial reporting and managing accounting records Knowledge of financial regulations and compliance Strong analytical skills and ability to provide financial insights Excellent written and verbal communication skills Ability to work independently and collaboratively on-site Bachelor's degree in Finance, Accounting, or related field Experience in the food industry is a plus

Company Description Shero Home Food is the world's first branded home food platform dedicated to empowering women, especially homemakers, by transforming them into entrepreneurs. With a vision to revolutionize work-from-home opportunities and financial independence, Shero Home Food supports over 1,550 kitchen partners across South India. In three years, the company has fulfilled over 690,000 orders and continues to grow. Shero Home Food provides all the necessary tools and ingredients to help women succeed in the homemade food segment and aims to enable 1 million homemakers to turn their homes into successful businesses. Role Description This is a full-time on-site role located in Ambattur for an Account Manager. The Account Manager will be responsible for managing relationships with kitchen partners, overseeing order management, ensuring customer satisfaction, and providing operational support. Daily tasks include coordinating with kitchen partners, addressing customer inquiries, managing accounts, and implementing strategies to enhance partner and customer experiences. The role also involves maintaining accurate records and reports, handling complaints, and ensuring compliance with company policies. Qualifications Strong relationship management and interpersonal skills Proficiency in order management and customer service Experience in operational support and coordination Excellent written and verbal communication skills Ability to work on-site in Ambattur Detail-oriented with strong organizational skills Previous experience in the food industry or account management is a plus Bachelor's degree in Business Administration, Hospitality, or related field

Location : Chennai (Head Office) Company : Shero Home Food (Barottas Hospitality Pvt Ltd) Department : Human Resources Type : Full-time | On-site About Shero Home Food Shero is India’s pioneering platform empowering women homepreneurs across food, essentials, and lifestyle categories. With over 2,500 kitchens in 80+ cities, we are building the world’s first branded home food ecosystem. www.sherohomefood.in Role Summary We are seeking a proactive and detail-oriented HR Senior Executive with mandatory hands-on experience in statutory compliance (ESI, PF laws) . This role will support recruitment, onboarding, compliance tracking, employee engagement, and HR operations across the organization. Key Responsibilities Manage end-to-end recruitment for operational, field, and office roles Ensure 100% statutory compliance – including timely filings and updates in ESIC, PF, welfare, minimum wages, bonus act, etc. Handle new joiner documentation, background checks, and onboarding formalities Maintain HRMS records and ensure payroll inputs are accurate and compliant Draft and issue HR letters: offer, confirmation, warning, relieving, etc. Support exit formalities, F&F processing, and clearance documentation Address employee queries and grievances promptly Coordinate internal audits and support HR policy implementation Conduct employee engagement and welfare activities Requirements Bachelor's or Master’s degree in HR / Business Administration Minimum 3 - 5 years of HR experience with proven knowledge of statutory compliance Strong understanding of laws, HR documentation, and regulatory filings Excellent written and verbal communication skills Good command of Excel, HRMS tools, and Google Workspace Organized, accountable, and proactive in execution Experience in F&B, hospitality, or a startup is a strong advantage CTC: Upto 3,60,000 PA To apply, send your resume to : hr@shero.in