Operations Manager - Partner Management (TL)

Role Overview:

Key Responsibilities:

• Lead the Partner Relationship Operations for Shero kitchen partners across regions.

• Manage, coach, and mentor a multi-language Partner Support & Operations team.

• Build strong relationships with partners to ensure retention, satisfaction, and growth.

• Analyse partner performance data and develop structured coaching/training interventions.

• Implement SOPs and feedback mechanisms to improve partner experience.

• Act as the escalation point for partner issues, ensuring timely resolution.

• Collaborate cross-functionally (Operations, Growth, Finance, Training) to drive partner success.

• Contribute to building Shero’s culture of empowerment, empathy, and excellence

Requirements:

• 5+ years of experience in customer/partner relationship management

  in high-growth sectors (FMCG, QSR, Food Tech, E-commerce, or related).
•  Proven experience in managing

  multi-lingual teams

  across regions.
•  Strong data-driven mindset with the ability to translate insights into action.
• Excellent communication, negotiation, and coaching skills.
• Ability to design and deliver training modules for large, diverse teams.
• Passion for empowering women entrepreneurs and building sustainable ecosystems.