Operations Manager

• Oversee day-to-day operations across all departments: Testing, Sales, Data Entry, Accounts, Technical, HR & Admin.
• Monitor departmental KPIs and ensure adherence to timelines and quality standards.
• Ensure timely and accurate processing of samples, reporting, invoicing, and customer communication.
• Identify and resolve operational bottlenecks, equipment breakdowns, or process delays.

Building & Infrastructure Maintenance

• Ensure the laboratory infrastructure, equipment, and utilities are well-maintained and operational.
• Coordinate with vendors for repairs, AMC, and facility upgrades.
• Maintain safety, hygiene, and compliance standards across the premises.

Team Leadership & Coordination

• Lead cross-functional teams with clear direction, accountability, and collaboration.
• Foster collaboration among all departments to ensure smooth operations.
• Conduct regular team meetings to align goals, review performance.
• Mediate and resolve interdepartmental disputes or workflow conflicts.
• Support HR in recruitment planning, onboarding, and team development.

Customer Service Management

• Ensure customer queries, complaints, and special requests are addressed promptly and professionally.
• Collaborate with Sales and Technical teams to maintain high levels of client satisfaction.
• Monitor service delivery timelines and quality of communication.

Data Management & Systems

• Oversee implementation and integration of systems for sample tracking, reporting, and departmental coordination.
• Ensure data accuracy, consistency, and timely reporting across all functions.
• Generate operational dashboards and reports for management review.
• Introduce automation and digital tools where applicable.

Quality Assurance & Compliance

• Ensure adherence to ISO/IEC 17025 and other relevant quality standards.
• Monitor testing accuracy, documentation, and audit readiness.
• Drive continuous improvement in SOPs, quality systems, and compliance protocols.

Budget & Cost Control

• Monitor departmental budgets and control operational costs.
• Identify cost-saving opportunities without compromising quality or efficiency.
• Support management in financial planning and resource allocation.

Strategic Planning & Business Improvement

• Identify opportunities for operational efficiency and process optimization.
• Contribute to business growth strategies and client satisfaction initiatives.
• Implement performance monitoring systems and drive continuous improvement.

Qualifications & Skills

• Bachelors or Masters degree in Operations or related field (preferred).
• Minimum 15+ years of experience in operations or cross-functional management, preferably in a laboratory or industrial setting.
• Strong leadership, coordination, and problem-solving skills.
• Proficiency in MS Office, LIMS systems, and reporting tools.
• Knowledge of quality standards, budgeting, and infrastructure management.
• Customer-focused mindset with attention to detail and process efficiency.

Preferred Attributes

• Experience in oil/petroleum testing or technical laboratory environments.
• Familiarity with ISO/IEC 17025 and quality management systems.
• Strong analytical mindset and ability to drive business improvement initiatives.