Operations Manager-Health & Rehab

Job Summary:

The Manager – Operations is responsible for ensuring the smooth and efficient execution of the Health & Rehabilitation Program across multiple sites. This role involves overseeing operational systems, resource allocation, logistics, procurement, reporting, vendor coordination, and compliance with programmatic goals. The Operations Manager will work closely with program and clinical teams to support timely and quality service delivery, infrastructure readiness, and performance tracking in line with donor and organizational expectations.

Key Responsibilities:

1. Operational Planning & Implementation:

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  Develop and execute operational plans in alignment with program goals and MoU deliverables.

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  Ensure infrastructure readiness and resource availability across all program sites.

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  Coordinate timelines, work plans, and field operations in collaboration with clinical and administrative teams.

2. Logistics & Procurement:

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  Manage procurement of medical equipment, therapy materials, mobility aids, assistive devices, and other program essentials.

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  Liaise with vendors, maintain procurement documentation, and ensure compliance with procurement policies.

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  Track and oversee inventory management, distribution, and utilization across field locations.

3. Financial & Resource Management:

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  Support budget planning and monitor operational expenditure against approved budgets.

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  Maintain cost-effective systems and processes for transport, logistics, and supplies.

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  Coordinate with the finance team for vendor payments, petty cash reconciliation, and monthly expense tracking.

4. Vendor & Partner Coordination:

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  Identify and onboard vendors and service providers aligned with program needs.

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  Manage contracts and SLAs for outsourced services including transportation, equipment maintenance, and facility support.

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  Collaborate with partner organizations for joint initiatives and service delivery.

5. Data Management & Reporting:

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  Support collection and consolidation of operational data from multiple sites.

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  Prepare monthly operational reports, dashboards, and summaries for internal review and donor reporting.

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  Ensure quality, accuracy, and timeliness of operational documentation.

6. Field Support & Supervision:

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  Conduct regular field visits to monitor implementation fidelity and identify challenges.

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  Support field teams in resolving operational issues related to infrastructure, materials, and logistics.

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  Facilitate orientation and training of field teams on standard operating procedures.

7. Compliance & Risk Management:

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  Ensure adherence to organizational policies, donor protocols, and health and safety standards.

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  Identify potential operational risks and implement mitigation strategies.

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  Maintain up-to-date documentation for audits, internal reviews, and donor requirements.

Accountability:

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  Report to the Senior Manager – Operations regarding the implementation status, challenges, and areas of improvement.

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  Ensure cost-efficiency, compliance, and smooth coordination across departments and stakeholders.

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  Ensure ethical and professional conduct aligned with the organization’s values and operational guidelines.

Required Qualifications:

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  Bachelor's or Master’s degree in Management, Public Health, Social Work, Hospital Administration, or related field.

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  3–5 years of experience in operations management, preferably in health, rehabilitation, or nonprofit sectors.

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  Experience in handling logistics, procurement, and vendor management in a multi-site program.

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  Familiarity with public health programs, disability services, or rehabilitation interventions is preferred.

Working Conditions:

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  Office: Based in the main office with frequent coordination across field locations.

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  Work hours: 9 am to 6 pm (Monday to Friday); flexibility required based on field needs.

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  Travel expectations: Occasional travel to field sites, vendor locations, and community-based program areas.

Requirements

Skills and Competencies:

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  Strong project coordination and logistical planning skills.

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  Proficiency in MS Office, Excel, and operational tracking tools.

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  Excellent problem-solving, vendor negotiation, and resource management abilities.

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  Strong documentation, reporting, and communication skills in English; knowledge of Kannada or other local languages is an asset.

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  Ability to multitask, manage timelines, and work collaboratively across departments.