Operations Manager

Location:

Department:

Reports to:

Lead all operational aspects of banqueting and catering services for the hotel or event space in Jaipur, ensuring exceptional guest experiences, efficient teamwork, and profitable business outcomes.

Key Responsibilities

• Oversee daily operations of banqueting and catering functions, including event planning, execution, and service delivery.
• Collaborate closely with catering sales, culinary, and service teams to ensure precise event requirements and smooth coordination.
• Ensure high standards in food quality, safety, décor, and guest service for all events—corporate, social, and weddings.
• Manage event logistics including staffing, table setup, AV needs, timing, and flow; troubleshoot issues to guarantee client satisfaction.
• Prepare and review event orders, schedules, budgets, and post-event reports; monitor cost control and optimize profitability.
• Develop and enforce SOPs for operational efficiency and compliance with health, safety, and statutory regulations.
• Build and motivate a high-performing team through training, supervision, and clear communication; resolve operational queries promptly.
• Maintain strong client and vendor relationships to support repeat business and high guest satisfaction scores.
• Drive continuous improvement in operations to enhance productivity, guest experience, and service excellence.

Requirements

• Bachelor’s/Master’s degree in Hospitality or Hotel Management.
• 4+ years of hands-on experience in managing banqueting and catering operations in hotels or event venues.
• Strong expertise in event logistics, vendor management, and multi-event coordination.
• Excellent leadership, organizational, and communication skills; able to manage large teams and high-volume events.
• Sound knowledge of F&B safety, local regulations, and cost management.
• Proficiency in MS Office, catering/event management systems preferred.