Operations Manager

Role & responsibilities

Customer-Backward Thinking: Anticipates customer concerns related to RC transfer and NOC,

ensures timely resolution of issues, and coordinates with the NBFC team to deliver a smooth, hassle-

free experience. Focused on minimizing TAT and maximizing customer satisfaction.

• Problem Solving: Quickly identifies operational issues with documents and RTOs, and takes practical

steps to resolve them. Coordinates with the NBFC team, RTO agents, and Yard teams, analyzes root

causes, and ensures minimal disruption in RC transfers, inventory management, and vehicle

movement.

• Ability to get things done: Takes ownership of Yard tasks, ensuring 3W electric vehicles are serviced

and charged for Resale. Manages vehicle movement through towing vendors and RC transfers

through RTO agents and vendors. Proactively follows up to ensure smooth Daily operations and

timely issue resolution.

• Strategic Thinking and Prioritization: Plans and prioritizes yard activities effectively, ensuring critical

tasks such as vehicle charging, document readiness, document movement, RC transfer, NOC, and

Form-35 processing are completed on time.

• Leadership: Leads by example to motivate and guide team members in daily yard operations.

Ensures clear communication, fosters collaboration, and drives accountability to achieve smooth

vehicle management and timely completion of tasks.

Preferred candidate profile