Operations Manager

Haalving is a fast-growing health & wellness company dedicated to helping people build long-term healthy habits through nutrition, fitness, and lifestyle programs. We are looking for a highly organized, proactive Operations Head to lead our daily operations, streamline processes, and ensure exceptional customer experience across all services.

Key Responsibilities

• Oversee day-to-day operations across all Haalving departments and service lines.
• Build efficient workflows, SOPs, and quality standards to ensure smooth functioning.
• Lead and manage operations teams—assign tasks, track performance, and ensure accountability.
• Collaborate with the leadership team to implement new initiatives and optimize systems.
• Monitor client experience, feedback, and service delivery quality.
• Coordinate with sales, marketing, production, and customer support teams for seamless alignment.
• Manage hiring, training, and workforce planning for operations staff.
• Analyze weekly performance metrics and provide reports to management.
• Ensure compliance with health, safety, and organizational guidelines.

Requirements

• Experience in operations management (preference for health, fitness, wellness, food, hospitality, or related sectors).
• Strong leadership, communication, and team-management skills.
• Ability to plan, organize, and execute multiple tasks efficiently.
• Problem-solving mindset with attention to detail.
• Comfortable working in a fast-paced, high-growth environment.
• Proficiency in basic tech tools (Excel, CRM, project management tools, etc.)

Preferred Qualifications

• Experience in fitness, nutrition, yoga, psychology, or wellness industries.
• Knowledge of customer experience management and process optimization.

Location

Kochi, Kerala

Job Type: Full-time

Work Location: In person