Guest Services Associate

Company Description

Foodlink F&B Holdings India Ltd., founded by Sanjay Vazirani in 2003, aims to drive excellence in the Indian Food & Beverage Service Industry. Starting with small-scale events in Mumbai, it transformed into a luxury catering brand offering crafted culinary experiences from around the world. Over the years, Foodlink has expanded significantly in terms of verticals, geographies, and overall stature, becoming India’s leading Food & Beverage Service Company. Headquartered in Mumbai, it operates in four distinct verticals: Luxury Catering, Luxury Banquets, Restaurants, and Cloud Kitchens.

Role Description

This is a full-time on-site role for a Guest Services Associate located in Mumbai. The Guest Services Associate will be responsible for providing excellent guest and customer service, managing reservations, and ensuring a positive experience for all visitors. Day-to-day tasks include greeting guests, handling inquiries, assisting with reservations, and maintaining clear communication with guests and the team.

Qualifications

• Skills in Guest Services and Guest Service
• Strong Customer Service and Reservations skills
• Effective Communication skills
• Prior experience in hospitality or service industry is a plus
• Ability to work in a dynamic, fast-paced environment
• Positive attitude and problem-solving skills