Guest Services Associate

**Job Description:** Are you passionate about providing exceptional guest service and thrive in a fast-paced environment Mercure Chennai Sriperumbudur is seeking a Guest Service Associate-Front Office to join their dynamic team. As a key member of the front office staff, you will play a crucial role in ensuring a positive experience for the guests. **Role Overview:** - Welcoming guests upon arrival and assisting them throughout their stay. - Handling check-ins and check-outs efficiently. - Providing information about hotel facilities, services, and local attractions. - Resolving guest inquiries and issues promptly and professionally. - Ensuring the front desk area is organized and presentable at all times. **Key Responsibilities:** - Greet and welcome guests in a friendly and professional manner. - Perform accurate check-ins and check-outs using the hotel's reservation system. - Answer phone calls and respond to emails in a timely manner. - Assist guests with luggage and transportation arrangements. - Maintain a neat and tidy front desk area. **Qualifications Required:** - Prior experience in a front office role is preferred but not mandatory. - Excellent communication and customer service skills. - Ability to multitask and work efficiently in a busy environment. - Proficiency in using computer systems and hotel software. - Willingness to work flexible hours, including weekends and holidays. Join Mercure Chennai Sriperumbudur and be a part of their commitment to excellence in hospitality. If you are enthusiastic, customer-oriented, and ready to take the next step in your career, apply for this exciting opportunity by sending your updated profile to kanchan.bhakat@accor.com.,