Guest Services Associate

Company Description

Paradox Museum is a globally recognized pioneer in experiential entertainment, dedicated to crafting engaging and educational experiences that challenge perceptions and defy reality. With unique exhibits inspired by local culture, each museum invites visitors to explore, learn, and be amazed by fascinating paradoxes. Currently operating in eight cities, including Miami, Stockholm, and Paris, Paradox Museum is set to expand with six new locations by 2024. Join us in redefining experiential entertainment around the world and bringing the magic of the impossible to life!

Role Description

This is a full-time, on-site role located in Mumbai for a Guest Services Associate. The Guest Services Associate will be responsible for providing exceptional customer service, assisting visitors with reservations, managing guest inquiries, and ensuring a seamless museum experience. Daily tasks include greeting and guiding visitors, addressing questions and concerns, providing ticketing support, and maintaining a welcoming atmosphere for all guests.

Qualifications

• Proficiency in Guest Services and Guest Service skills
• Strong Customer Service skills and experience in managing visitor satisfaction
• Effective Communication skills to interact professionally and empathetically with guests
• Experience with Reservations and coordinating guest bookings
• Ability to handle a fast-paced environment with attention to detail
• Positive attitude, problem-solving skills, and teamwork
• Fluency in English is required, knowledge of additional languages is a plus
• Previous experience in a similar role or in the hospitality, entertainment, or customer service industry is advantageous