Elite Guest Relations Specialist

Elite Guest Relations Specialist

Location: Mumbai & Delhi (with extensive domestic and international travel)

Company: Foodlink F&B Holdings India Ltd

About Us:

Foodlink F&B Holdings India Ltd is a leader in luxury catering, banqueting, and F&B operations, serving Ultra High-Net-Worth Individuals (UHNWIs) and high-profile events across India and globally. We are known for exceptional culinary experiences, flawless event execution, and bespoke service.

Role Overview:

We are seeking exceptionally talented, discreet young professionals to join our elite team as Elite Guest Relations Specialists. You will act as a personal concierge and primary point of contact for UHNW guests, ensuring their every need is anticipated and fulfilled with precision and grace. The role demands significant travel for exclusive events within India and abroad.

Key Responsibilities:

· Deliver personalized, one-on-one service to UHNW guests throughout events and stays.

· Anticipate guest needs and challenges, addressing them with utmost discretion and professionalism.

· Coordinate guest logistics: travel, accommodation, dining, shopping, and bespoke experiences across time zones.

· Ensure flawless execution of guest services by collaborating with internal teams and external vendors.

· Resolve unforeseen issues swiftly, maintaining guest comfort and satisfaction.

· Build strong, professional relationships with guests, learning their unique preferences.

· Represent Foodlink with the highest standards of polish, decorum, and professionalism at all times.

Qualifications & Skills:

· Bachelor’s degree or Diploma from a reputed Hotel Management institution.

· 0–1 year experience in luxury hotels, fine dining, or premium hospitality (fresh graduates encouraged).

· Exceptional verbal and written English communication (additional languages a plus).

· Outstanding interpersonal skills, empathy, and rapport-building.

· Strong analytical and problem-solving abilities.

· Meticulous attention to detail and commitment to perfection.

· Impeccable presentation, maturity, and discretion.

· Adaptable, resilient, and calm under pressure.

· Valid passport; willingness and ability to travel extensively at short notice.

What We Offer:

· Work with UHNW clientele and gain elite hospitality experience.

· Frequent global travel for high-profile events.

· Clear pathway for professional growth within a leading F&B conglomerate.

· Attractive compensation package.

· Dynamic, innovative, and supportive team environment.