Operations Leader

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

How You Will Make an Impact:

An Operations Lead's impact on a team's progress is significant, as they provide direction, support, and the necessary resources to ensure that the team functions optimally and achieves its objectives efficiently and effectively. Your contribution will be vital in maintaining high standards of product/project excellence and user/client satisfaction.

Roles and Responsibilities:

• Should be able to manage distinct processes/projects like Operations, Database, Storage (SAN L3), OBIEE, Development Teams, and InfoSec Teams.
• Drive Weekly, Monthly and Quarterly Business Review calls to perfection.
• Conducting Incident Report/Root Cause Analysis for any incidents that may occur.
• Ensuring timely delivery of Development Sprint milestones.
• Establishing departmental goals, and guiding teams to reach targets.
• Managing IT budgets, forecasting expenses, and ensuring cost-effectiveness.
• Strategically planning, executing business expansion initiatives, and ensuring operational efficiency.
• Timely resolution of customer requests via ticketing tool (JIRA or other), chat, or emails ensuring they are on track with their projects and responsibilities.
• Upholding P1/P2 SLA commitments.
• Coaching team members, fostering professional growth, and identifying training needs.
• Engaging in Request for Proposals (RFP) projects.
• Collaborating closely with the local team to align objectives with the company's global vision.

Requirements:

• 
  8-10 years proven experience in Operations Management.
• Familiarity with development projects like Java/.NET, tools, and processes.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Strong knowledge of Strategic planning, Resource allocation, Team Leadership, Process Involvement, Communication and Coordination, Performance evaluation, and Adaptability and Change Management.

Nice to Have:

• Tableau or relevant tools for Reports.
• ITIL V4 certification

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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