Operations Lead

As an experienced Operations Manager at our company, your primary responsibility will be to oversee and optimize the day-to-day operational activities to ensure seamless coordination and maximum efficiency. You will serve as the main point of contact for our clients, ensuring high levels of satisfaction and addressing any operational issues that may arise. Managing and optimizing CRM systems such as Salesforce and Zoho, as well as client portals, will also be a crucial part of your role to ensure data accuracy and smooth workflows. Your leadership skills will be essential in mentoring and motivating our operational team to maintain productivity and morale. Effective communication with internal teams, clients, and senior management is key, as you will represent our company in client meetings and discussions. By identifying operational inefficiencies and implementing process improvements, you will contribute to increased productivity and reduced operational costs. Monitoring key operational performance metrics, providing regular reports, and suggesting improvements to senior management will be part of your responsibilities. Proactively resolving operational challenges in a timely manner and collaborating with other departments to align operational strategies with overall business goals are also vital aspects of this role. Ensuring compliance with company policies, industry regulations, and legal standards, as well as maintaining accurate documentation for all operational activities, will be crucial. To excel in this role, you should have a minimum of 7-8 years of experience in operations management, including hands-on experience with CRM systems and client relationship management. Strong communication skills, leadership abilities, client management expertise, and analytical problem-solving skills are essential. A solid understanding of CRM systems, technology proficiency, excellent time management, and a Bachelor's degree in Business Administration or related field are required. An MBA or equivalent qualification would be a plus. This is a full-time position with benefits including health insurance, paid sick time, and paid time off. The work schedule is during the day, and the work location is in person. If you are confident in your abilities to lead, communicate effectively, and drive operational success, we invite you to join our team as an Operations Manager.,