Operations Lead

In this role as the Head of Operations, you will be leading and overseeing operational functions across multiple locations. Your primary responsibilities will include ensuring operational excellence, delivering a seamless member experience, and maintaining compliance with organizational standards. To excel in this position, you should demonstrate strong leadership abilities, a strategic mindset, and experience in membership-driven or networking environments. - Develop and implement operational strategies aligned with business goals - Drive standardization and efficiency through process improvement - Align operational initiatives with broader organizational objectives - Oversee day-to-day operations for existing locations and support new launches - Monitor key performance indicators to provide data-driven support to local teams - Lead, mentor, and manage a team of regional operations managers/coordinators - Ensure accountability, timely deliverables, and foster a collaborative, high-performance culture - Uphold high standards of engagement and satisfaction among members and stakeholders - Partner with cross-functional teams to deliver impactful experiences, events, and retreats - Ensure all operations adhere to brand, ethical, and procedural standards - Maintain accurate records, documentation, and reports for internal and external stakeholders Qualification Required: - Bachelor's degree in Business Administration or related field (MBA preferred) - 4-5 years of experience in operations, preferably in service, consulting, networking, or membership-based organizations - Strong leadership and team management skills - Strategic and analytical mindset - High emotional intelligence - Excellent planning and communication abilities - Proficiency in reporting tools - Familiarity with premium membership-based or networking models (preferred),