Operations Lead

You should apply if you:

• Have 4–7 years of experience in logistics, or warehouse operations in D2C, e-commerce, or FMCG.
• Have successfully set up and scaled warehouses and fulfillment networks across multiple channels (D2C, B2B, Modern Trade, 3PL, etc.).
• Possess strong leadership skills with experience in hiring, training, and managing ground operations teams.
• Have hands-on knowledge of WMS, OMS, and operational analytics tools.
• Thrive in high-growth, execution-heavy environments and are obsessed with structure, speed, and outcomes.
• Have experience managing

  3PL partners, dark stores

  , and internal/external fulfillment nodes.
• Are deeply familiar with cost optimization, SLA adherence, and customer experience in last-mile and warehouse operations.

You should not apply if you:

• Do not have prior experience in managing multi-node warehouse and logistics networks.
• Are unfamiliar with setting up new warehouses, planning layouts, or implementing SOPs.
• Lack experience in cross-functional collaboration or managing external vendors.
• Have not led teams in operational roles or hesitate to get involved in ground-level execution.
• Prefer working in fully established systems instead of building things from scratch.

What will you do?

You will lead and scale end-to-end supply chain and operations across central warehouses, 3PLs, dark stores, EBOs, and B2B partners. Key responsibilities include:

1. Warehouse Setup & Expansion

• Lead greenfield warehouse launches including layout, infra, staffing, and onboarding.
• Develop and execute expansion roadmap based on business needs.
• Build scalable, modular warehouse processes for all order types.
• Ensure 100% order accuracy and consistent SLA adherence.
• Track KPIs like inventory health, shrinkage %, picking accuracy, and dispatch SLA.

2. Team Building & Capability Development

• Hire and train supply chain teams across all functions.
• Develop and enforce SOPs and safety practices for internal/external teams.

3. Logistics

• Design and execute cost-efficient, SLA-driven last-mile and bulk logistics.
• Manage 3PLs and monitor delivery rates, transit time, and return rates.

4. B2B Channel Management

• Manage end-to-end operations for marketplace and retail partners.
• Lead packaging, OTIF delivery, and reverse logistics.

5. Governance & Compliance

• Implement audit frameworks and maintain hygiene, safety, and tax compliance.

6. Cross-Functional Leadership

• Collaborate with product, tech, planning, finance, and customer teams.

Skills Required:

• Warehouse Management Systems (WMS) and Order Management Systems (OMS)
• Operational Analytics & KPI Dashboards
• Vendor & Partner Management
• SOP Design & Compliance
• Cost Control & Logistics Optimization
• Team Leadership & Capability Building
• Strong Communication and Cross-Functional Collaboration

Work Experience:

4–7 years in operations/logistics

Preferably in D2C, e-commerce, or FMCG

Proven experience with warehouse setup, 3PL control, and multi-channel fulfillment

Working days:

Location:

About Nutrabay:

Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now, and our family is constantly growing.

We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

Funding:

We raised $5 million in a Series A funding.