Operations Lead

This role is with a partner company which is a fast growing Wearable brand:

Role Overview

We're looking for a highly structured, detail-oriented, and execution-driven Operations Lead to spearhead and scale end-to-end operations across e-commerce and quick commerce platforms. This role demands strong ground-level execution, supply chain coordination, and flawless operational alignment to ensure every order, PO, and dispatch runs seamlessly.

Key Responsibilities

• Lead planning, procurement timelines, and vendor coordination
• Maintain optimal inventory across warehouse, e-commerce, and quick commerce channels
• Oversee forecasting, replenishment, and stock allocation based on channel demand
• Ensure 100% stock accuracy through audits and system checks
• Establish SOPs for receiving, storage, QC, dispatch, and packaging
• Ensure on-time dispatch with high accuracy across all channels
• Handle ground-level operational alignments with warehouse teams, delivery partners, 3PLs, and couriers
• Reduce damages, returns, and operational leakages
• Oversee and align PO fulfilment for all e-commerce & quick commerce platforms
• Manage listings, stock sync, pricing updates, and promotional operations
• Monitor reverse logistics, cancellations, replacements, and operational escalations
• Track courier and 3PL performance for both forward & reverse shipments
• Minimize RTO, transit delays, and failed deliveries
• Build scalable SOPs across supply chain, warehouse, and channel operations
• Lead and mentor operational teams on ground
• Coordinate with sales, finance, catalogue, and brand teams

Requirements

• 5–10 years of experience in e-commerce and quick commerce operations
• Strong experience in supply chain, warehouse management, and operational coordination
• Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation
• Strong analytical and problem-solving skills
• Ability to manage high-volume, fast-paced operations

Mandatory Requirements

• 5–10 years of experience in e-commerce and quick commerce operations is mandatory
• Strong experience in supply chain, warehouse management, and operational coordination
• Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation
• Strong analytical and problem-solving skills
• Ability to manage high-volume, fast-paced operations