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16 Job openings at Worko
Senior Talent Acquisition Specialist

Bengaluru, Karnataka, India

1 years

Not disclosed

On-site

Full Time

Role Overview We are seeking a Senior Talent Acquisition Specialist to join our team and drive the end-to-end recruitment process. You will play a critical role in identifying, attracting, and hiring top talent for mid and senior-level roles across various functions. You will also contribute to employer branding initiatives, ensuring that Worko.ai is positioned as an employer of choice. Key Responsibilities End-to-End Recruitment: Manage the full recruitment lifecycle, from sourcing to onboarding, ensuring a smooth candidate experience. Talent Sourcing & Screening: Utilize job portals, LinkedIn, referrals, and AI-powered tools to identify top talent for mid and senior-level positions. Employer Branding: Strengthen Worko.ai's employer brand through compelling job descriptions, social media engagement, and networking strategies. Stakeholder Collaboration: Work closely with hiring managers to understand business needs and define ideal candidate profiles. Interview Coordination: Conduct initial screenings, coordinate interviews, and guide candidates through the selection process. Offer Management & Negotiation: Extend job offers, negotiate salaries, and ensure a smooth onboarding experience for new hires. Recruitment Analytics: Track and analyze recruitment data to optimize hiring processes and enhance decision-making. Key Qualifications Experience: 1+ years of experience working in a recruitment agency as a Talent Acquisition Specialist. Industry Knowledge: Prior experience in hiring for mid & senior-level roles across multiple domains. Full-Cycle Recruitment Expertise: Strong understanding of sourcing strategies, interview techniques, and hiring best practices. Communication Skills: Excellent verbal and written communication, with the ability to engage and influence stakeholders. Tech-Savvy: Familiarity with AI-driven hiring platforms, ATS (Applicant Tracking Systems), and other recruitment tools. Organizational Skills: Ability to manage multiple hiring projects efficiently in a fast-paced environment. Collaboration: Strong team player who can work cross-functionally with hiring managers and leadership. Why Join Worko.ai? Be part of a fast-growing, AI-driven hiring platform revolutionizing recruitment. Work with a dynamic, innovative team passionate about transforming the hiring process. Enjoy rapid career growth opportunities in a high-impact role. Get hands-on experience in AI-powered recruitment solutions and cutting-edge hiring strategies. Additional Information If you are passionate about talent acquisition and want to be at the forefront of AI-driven hiring, we would love to hear from you! Apply now and be a part of the future of recruitment with Worko.ai! Show more Show less

Key Account Manager

Bengaluru, Karnataka, India

2 - 3 years

Not disclosed

On-site

Full Time

About the Company As the 3PL Key Account Manager , you will be the face of Rapido for our strategic 3PL clients. You will be responsible for managing day-to-day operations, driving performance metrics, building client relationships, and ensuring seamless execution of SLAs. This is a high-impact role that combines strategic thinking, people management, and operational execution. Understanding & the knowledge of the logistics becomes very important for this role, as one has to drive both demand and supply. About the Role As the 3PL Key Account Manager, you will be the face of Rapido for our strategic 3PL clients. You will be responsible for managing day-to-day operations, driving performance metrics, building client relationships, and ensuring seamless execution of SLAs. Responsibilities Client Relationship & Account Management Act as the single point of contact for assigned 3PL accounts. Develop deep relationships with client stakeholders and understand their evolving logistics needs. Ensure regular business reviews, reporting, and proactive problem solving. Operations Management Own the end-to-end delivery experience – from order inflow to successful delivery. Coordinate with ground teams, city leads, and central ops to ensure operational excellence. Identify and close operational gaps through SOPs, tech improvements, or on-ground fixes. Performance & P&L Ownership Drive key performance metrics: success rate, cost per order, fulfillment rate, etc. Manage profitability of accounts and identify cost optimization opportunities. Collaborate with finance and analytics to drive reporting and planning. Stakeholder Management Liaise with internal stakeholders: Product, Tech, City Operations, and Support teams. Ensure alignment between client expectations and Rapido’s service delivery. Qualifications 2-3 years overall experience MBA Preferred Required Skills Excellent project and people management skills Excellent communication and stakeholder management skills Analytical bent of mind and data-backed decision-making skills Ability to work under pressure with limited resources and tight timelines Passionate, result-oriented with a strong bias for action Leadership skills are required to drive the team. Preferred Skills None specified. Pay range and compensation package What’s there for you? Operations is the focal team responsible for building businesses at Rapido. You will get a golden opportunity to: Be at the heart of disruption in mobility in India Be the category leader/ driver in the country Take initiatives and see it deliver results in near real-time Put your impulse and analytical skills to use & adapt to the continually changing marketplace conditions Get perspective & learn from the most experienced leaders of the category Take high ownership and drive cities like your own business. Show more Show less

Marketing Manager

Gurugram, Haryana, India

5 years

Not disclosed

On-site

Full Time

This role is for one of Worko’s clients — a fast-growing wear-tech brand Job Title: Marketing Head – Performance Industry: Consumer Electronics / D2C Experience: 5+ Years in Performance Marketing Location: Gurgaon About the Role We’re looking for a data-driven yet creatively inspired Marketing Head to lead our performance and brand marketing efforts. This is a high-impact role where storytelling meets ROI , and performance channels meet cultural relevance. If you’ve successfully scaled D2C brands via Amazon, Flipkart, and social media , this is your chance to build an iconic brand for the next generation. Key Responsibilities 🛒 Performance Marketing (Mandatory): Own and scale ad campaigns across Amazon, Flipkart , and quick commerce platforms (Blinkit, Zepto, etc.) Optimize product listings, run sponsored ads, and drive conversions on marketplaces Lead ROAS-focused paid marketing on Meta (Facebook/Instagram), YouTube, Google Ads, Snapchat, etc. 📣 Brand & Social Media Marketing: Build a brand that resonates with Gen Z and millennial audiences through creative storytelling and social content Drive organic and paid growth across Instagram, YouTube, Twitter, and influencer channels Execute buzz-worthy campaigns that blend culture, commerce, and creativity 📊 Strategy, Analytics & Leadership: Lead a small team of marketers and external agencies (performance, creative, influencers) Track KPIs, manage budgets, and take full ownership of growth across performance + brand Work closely with founders and category teams to align marketing efforts with business goals Ideal Candidate Profile 5+ years of experience in performance + brand marketing for D2C brands Must have Hands-on experience in managing ads and performance on Amazon and Flipkart Exposure to quick commerce platforms (Blinkit, Zepto, etc.) is a strong plus Strong understanding of social media trends , influencer ecosystems, and content formats Proven ability to drive both brand equity and measurable performance metrics Prior experience in electronics, gadgets, or lifestyle brands preferred Fluent in tools like Meta Ads Manager, Google Ads, Amazon Seller Central, Flipkart Ads, etc. Flair for design, copywriting, and creative direction is a plus Show more Show less

Talent Acquisition Specialist

Bangalore Urban, Karnataka, India

1 years

Not disclosed

On-site

Full Time

Role Overview We are seeking a Senior Talent Acquisition Specialist to join our team and drive the end-to-end recruitment process. You will play a critical role in identifying, attracting, and hiring top talent for mid and senior-level roles across various functions. You will also contribute to employer branding initiatives, ensuring that Worko.ai is positioned as an employer of choice. Key Responsibilities End-to-End Recruitment: Manage the full recruitment lifecycle, from sourcing to onboarding, ensuring a smooth candidate experience. Talent Sourcing & Screening: Utilize job portals, LinkedIn, referrals, and AI-powered tools to identify top talent for mid and senior-level positions. Employer Branding: Strengthen Worko.ai's employer brand through compelling job descriptions, social media engagement, and networking strategies. Stakeholder Collaboration: Work closely with hiring managers to understand business needs and define ideal candidate profiles. Interview Coordination: Conduct initial screenings, coordinate interviews, and guide candidates through the selection process. Offer Management & Negotiation: Extend job offers, negotiate salaries, and ensure a smooth onboarding experience for new hires. Recruitment Analytics: Track and analyze recruitment data to optimize hiring processes and enhance decision-making. Key Qualifications Experience: 1+ years of experience working in a recruitment agency as a Talent Acquisition Specialist. Industry Knowledge: Prior experience in hiring for mid & senior-level roles across multiple domains. Full-Cycle Recruitment Expertise: Strong understanding of sourcing strategies, interview techniques, and hiring best practices. Communication Skills: Excellent verbal and written communication, with the ability to engage and influence stakeholders. Tech-Savvy: Familiarity with AI-driven hiring platforms, ATS (Applicant Tracking Systems), and other recruitment tools. Organizational Skills: Ability to manage multiple hiring projects efficiently in a fast-paced environment. Collaboration: Strong team player who can work cross-functionally with hiring managers and leadership. Why Join Worko.ai? Be part of a fast-growing, AI-driven hiring platform revolutionizing recruitment. Work with a dynamic, innovative team passionate about transforming the hiring process. Enjoy rapid career growth opportunities in a high-impact role. Get hands-on experience in AI-powered recruitment solutions and cutting-edge hiring strategies. Additional Information If you are passionate about talent acquisition and want to be at the forefront of AI-driven hiring, we would love to hear from you! Apply now and be a part of the future of recruitment with Worko.ai! Show more Show less

Head of Sales

Delhi, India

8 - 10 years

Not disclosed

On-site

Full Time

This role is with a worko's Client who is a leading Tea brand: Position Overview We are seeking a dynamic and results-driven National Head – HORECA to lead our sales and business development efforts across India. This role will be responsible for driving revenue growth, managing key accounts, expanding into new business segments, and leading a multi-location sales team. The ideal candidate will have 8-10 years of experience in HORECA, General Trade (GT), or Modern Trade (MT) with a proven track record in sales leadership. Key Responsibilities 1️⃣ Strategic Leadership & Business Growth Develop and execute the HORECA sales strategy to drive revenue and market expansion. Identify and tap into new segments, including café chains, hospitals, universities, tea stalls, and institutional buyers. Align sales objectives with company-wide business goals and collaborate with senior leadership. 2️⃣ Key Account Management & Partnerships Build and maintain strong relationships with key decision-makers in the hospitality, food, and beverage industries. Drive sales and secure long-term contracts with major HORECA clients. Lead high-stakes negotiations to ensure profitable, strategic partnerships. 3️⃣ Sales Management & Market Expansion Set ambitious sales targets and ensure consistent achievement. Develop innovative sales and pricing strategies to maximize profitability. Conduct market research to identify trends, customer needs, and growth opportunities. Expand into new regions and business verticals, working closely with the marketing team. 4️⃣ Team Leadership & Performance Management Lead, mentor, and motivate a high-performing sales team across multiple locations. Set clear performance benchmarks and provide regular coaching and feedback. Drive sales training programs to enhance team capabilities and industry knowledge. Qualifications & Experience Education: Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred). Experience: 8-10 years in sales, with a strong background in HORECA, General Trade (GT), or Modern Trade (MT). Industry Knowledge: Deep understanding of hospitality, food & beverage, and institutional sales. Skills: Leadership & Team Management – Proven ability to lead large, distributed teams. Strategic Thinking & Market Analysis – Ability to drive data-backed decisions. Negotiation & Key Account Management – Experience in high-value contract negotiations. Communication & Relationship-Building – Strong interpersonal and presentation skills. Preferred Skills Experience in handling high-value key accounts and forging strategic partnerships. Strong understanding of emerging trends in the HORECA industry. Ability to work in a fast-paced, target-driven environment while managing multiple priorities. Additional Information 📍 Location: Mumbai/Delhi 🚀 Join us and lead the charge in transforming the HORECA sales landscape! Show more Show less

Recruitment Consultant

India

10 years

Not disclosed

Remote

Not specified

We're looking for freelance recruiters to help us close roles across tech, product, marketing, operations & more — for some of India's fastest-growing startups and D2C brands. What’s in it for you? ✅ Flexibility — work on your own time, from anywhere ✅ Get access to exclusive, high-intent roles ✅ Fixed payout per successful closure ✅ Timely payment Who we're looking for: 1–10 years of experience in recruitment (agency or in-house) Ability to source and screen quality candidates quickly Strong communication and follow-up skills Hustle, ownership, and a bias for action 📍 Remote | Part-time / Freelance 💰 Per-closure payout | No cap on earnings Show more Show less

Talent Acquisition Manager

Bangalore Urban, Karnataka, India

7 - 10 years

Not disclosed

On-site

Full Time

This role is with Worko.ai’s client, a fast-growing unicorn startup in the logistics sector. As a Manager of Talent Acquisition , you will help lead a group of Talent Acquisition Partners for business, marketing and support functions. In this role, you will report to the DGM Talent Acquisition and collaborate with the team and business leaders to help ensure we are hiring the best and brightest talent. You will have the unique opportunity to help shape some of the processes and initiatives important to the organisation. Responsibilities An experience of 7-10 years in managing complex and high-volume recruitment for field sales and corporate non-tech involving multiple locations, business requirements, and stakeholders and is able to strategise based on market intelligence for a variety of skills Ability to drive the execution of innovative ways of finding talent in the market Building overall talent strategy including the strategic workforce plan tied with a strong recruitment delivery plan to meet the growing business needs. Owning end-to-end recruitment process with Hiring Manager right from board approval of headcount & initiate hiring process till onboarding Establish and Ensure that all aspects of the recruitment and selection process are adhered to including cost-effective sourcing and screening methods, interviewing protocol, assessment and offers Contribute, Partner and Drive key initiatives with the TA COE Individually contribute to the Leadership roles hiring. Desired Skills Expertise in bulk field roles hiring in necessary. A minimum of 7 years of related experience with a Bachelor's degree Proficiency in handling a team of recruiters. Excellent leadership and negotiating skills and ability to influence and implement change Highly organised, operationally astute, and data-oriented Show more Show less

National Sales Head

Delhi, India

8 - 10 years

None Not disclosed

On-site

Full Time

This role is with a worko's Client who is a leading Tea brand: Position Overview We are seeking a dynamic and results-driven National Head – HORECA to lead our sales and business development efforts across India. This role will be responsible for driving revenue growth, managing key accounts, expanding into new business segments, and leading a multi-location sales team. The ideal candidate will have 8-10 years of experience in HORECA, General Trade (GT), or Modern Trade (MT) with a proven track record in sales leadership. Key Responsibilities 1️⃣ Strategic Leadership & Business Growth Develop and execute the HORECA sales strategy to drive revenue and market expansion. Identify and tap into new segments, including café chains, hospitals, universities, tea stalls, and institutional buyers. Align sales objectives with company-wide business goals and collaborate with senior leadership. 2️⃣ Key Account Management & Partnerships Build and maintain strong relationships with key decision-makers in the hospitality, food, and beverage industries. Drive sales and secure long-term contracts with major HORECA clients. Lead high-stakes negotiations to ensure profitable, strategic partnerships. 3️⃣ Sales Management & Market Expansion Set ambitious sales targets and ensure consistent achievement. Develop innovative sales and pricing strategies to maximize profitability. Conduct market research to identify trends, customer needs, and growth opportunities. Expand into new regions and business verticals, working closely with the marketing team. 4️⃣ Team Leadership & Performance Management Lead, mentor, and motivate a high-performing sales team across multiple locations. Set clear performance benchmarks and provide regular coaching and feedback. Drive sales training programs to enhance team capabilities and industry knowledge. Qualifications & Experience Education: Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred). Experience: 8-10 years in sales, with a strong background in HORECA, General Trade (GT), or Modern Trade (MT). Industry Knowledge: Deep understanding of hospitality, food & beverage, and institutional sales. Skills: Leadership & Team Management – Proven ability to lead large, distributed teams. Strategic Thinking & Market Analysis – Ability to drive data-backed decisions. Negotiation & Key Account Management – Experience in high-value contract negotiations. Communication & Relationship-Building – Strong interpersonal and presentation skills. Preferred Skills Experience in handling high-value key accounts and forging strategic partnerships. Strong understanding of emerging trends in the HORECA industry. Ability to work in a fast-paced, target-driven environment while managing multiple priorities. Additional Information 📍 Location: Mumbai/Delhi 🚀 Join us and lead the charge in transforming the HORECA sales landscape!

Senior Category Manager

Lucknow, Uttar Pradesh, India

4 years

None Not disclosed

On-site

Full Time

This role is with Worko.ai’s client, a fast-growing unicorn startup in the logistics sector. Role Overview We are seeking a City Head for Coimbatore in our Rest of India city operations vertical. The ideal candidate would be responsible for the growth of the entire city through various demand and supply levers ensuring better experience for all of the stakeholders. The role requires strong analytical, data driven decision making, people management, problem solving and process improvement/optimization skills. Key Responsibilities Responsible for P&L management of the city ensuring better profitability and growth. Identify and fulfill supply requirements - Plan supply cluster activity considering the zonal city level and seasonal nuances. Identify new channels of acquisition to optimize supply growth and cost of acquisition. Identify potential growth levers in all the categories - Plan awareness/adoption activities in the city through multiple channels (offline + online) for demand growth. Drive Branding and other various BTL activities for offline brand presence in the city. Drive growth through better customer lifecycle management. From acquisition to converting them into quality retention. Plan and execute Demand Cluster Activity for inorganic customer acquisition and drive zonal-level growth. Improve overall wallet share of the customers through cross-selling and other strategic initiatives. Explore new city and category launches in Lucknow for growth apart from the existing categories. Enhance customer and partner experience alike. Conduct and derive insights through competition analysis- Pricing, Demand Strength, Service quality parameters. Manage, develop and train a high performing team of for excellent performance and process adherence ( including Assistant Managers). Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth of individual categories. Requirements Good Analytical and problem solving skills Communication and negotiation skills Ability to build rapport Time management and planning skills People management Mandatory Requirements Min 4-5 years of experience in Category Management or P&L management in e-commerce, logistics or internet marketplace industry, maximum 9 years of experience Proven track record of managing large teams (more than 15-20 members) and collaboration with multiple stakeholders Thorough knowledge about the local markets and industries Deep knowledge of industry trends and experience in competitor analysis, research, and benchmarking

Sr. Manager-Partner Lifecycle Operations

Bangalore Urban, Karnataka, India

3 - 7 years

None Not disclosed

On-site

Full Time

This role is with Worko.ai’s client, a fast-growing unicorn startup in the logistics sector. Role Overview The role is integral to shaping the HCV category’s product-market fit (PMF) for Outstation Market on both partner and customer ecosystem. Key Responsibilities Solving for HCV Outstation PMF Conduct in-depth research and analysis to identify the core needs of the category Collaborate with Operations, Marketing, Product and Engineering teams to ensure solutions are scalable and user-friendly Figuring out the right Pricing and supply onboarding for the vertical Owing the operational metrics for this Business Understanding & figuring out the right partner ecosystem Study behavioural patterns of partners and customers to improve engagement Implement feedback loops to adapt strategies based on real-time data Field engagement Spend time in the field listening to calls and meeting customers and partners to deeply understand their pain points and aspirations Gather actionable insights and translate them into strategic initiatives Product Marketing Ideate, launch, and manage product marketing campaigns to drive awareness and adoption Collaborate with cross-functional teams to align messaging and ensure impact Fast experimentation Drive rapid experimentation with structural, operational, and marketing initiatives Measure outcomes and iterate quickly based on data-driven insights The Ideal Candidate Values & traits Comfortable moving fast and working with limited or ambiguous information Balances short-term wins with a long-term vision for the category Proactively seeks help and input when stuck or in uncharted territory Collaborative, team-oriented mindset (“Us” over “I” approach) Embraces failure as part of the learning process and consistently iterates to improve Strong analytical and problem-solving skills Excellent communication and interpersonal skills A growth mindset and an appetite for continuous learning Ability to thrive in a cross-functional setup involving Product, Engineering, and Business teams Mandatory Requirements Years of exp 3- 7 years in any E-commerce firm's logistics division or central Operations Should have done B.Tech or MBA.

Finance Manager

Gurugram, Haryana, India

10 years

None Not disclosed

On-site

Full Time

We are seeking a highly competent and detail-oriented Finance Manager with deep expertise in Accounts Receivables (AR) and Accounts Payables (AP) to join our growing finance team. This role requires strong domain knowledge in financial operations within a fast-paced e-commerce or consumer product environment. Location : Gurugram Required Experience : 6-10 yrs About the Role Role Overview Responsibilities Accounts Receivable: Monitor and manage collections, reconcile receivables, coordinate with internal and external partners, maintain aging reports, and manage overdue payments and credit risks. Accounts Payable: Manage vendor payments, invoice processing, purchase reconciliations, ensure timely and accurate disbursals, handle TDS, GST input credit tracking, and vendor communication on tax-related queries. Financial Operations & Compliance: Oversee monthly closing activities, ensure compliance with statutory and tax requirements, work closely with auditors for timely and clean closure of audits. Reporting & Controls: Generate MIS reports on cash flows, payables/receivables position, and working capital forecasts. Implement internal controls to prevent leakages, manage risks, and streamline workflows. Drive automation and process improvement initiatives within the finance function. Qualifications CA-qualified (preferred) or MBA Finance with a strong AR/AP background. 6–10 years of relevant experience in e-commerce, D2C, or consumer product-based industries. Strong command over accounting systems, ERP tools, and Excel. Working knowledge of GST, TDS, and other statutory compliances. Knowledge of Tally is a must. Ability to multi-task and work under pressure in a high-growth environment. Excellent analytical and communication skills. Required Skills ERP tools Excel GST TDS Tally Preferred Skills CA-qualified Pay range and compensation package : 8-12 lpa

Associate – New Initiatives&Strategy

Bengaluru, Karnataka, India

2 years

None Not disclosed

On-site

Full Time

Designation: Associate – New Initiatives & Strategy Location : Bangalore CTC - 8-13 lpa Responsibilities Business Strategy & Partnerships Program Execution & Scaling Data & Insight-Driven Decision Making Financial Planning & P&L Ownership Qualifications 0–2 years of experience OR a recent graduate from a top-tier program in Business, Engineering, Economics, or related fields. Required Skills Exceptional analytical and problem-solving skills. Excellent verbal and written communication, with strong stakeholder management. Proficiency in Excel and/or SQL (Python is a plus). Passionate about entrepreneurship, innovation, and building from scratch. Preferred Skills Python Pay range and compensation package : 8-13 lpa

Senior Category Manager

Coimbatore, Tamil Nadu, India

4 years

None Not disclosed

On-site

Full Time

This role is with Worko.ai’s client, a fast-growing unicorn startup in the logistics sector. Role Overview We are seeking a City Head for Coimbatore in our Rest of India city operations vertical. The ideal candidate would be responsible for the growth of the entire city through various demand and supply levers ensuring better experience for all of the stakeholders. The role requires strong analytical, data driven decision making, people management, problem solving and process improvement/optimization skills. Key Responsibilities Responsible for P&L management of the city ensuring better profitability and growth. Identify and fulfill supply requirements - Plan supply cluster activity considering the zonal city level and seasonal nuances. Identify new channels of acquisition to optimize supply growth and cost of acquisition. Identify potential growth levers in all the categories - Plan awareness/adoption activities in the city through multiple channels (offline + online) for demand growth. Drive Branding and other various BTL activities for offline brand presence in the city. Drive growth through better customer lifecycle management. From acquisition to converting them into quality retention. Plan and execute Demand Cluster Activity for inorganic customer acquisition and drive zonal-level growth. Improve overall wallet share of the customers through cross-selling and other strategic initiatives. Explore new city and category launches in Coimbatore for growth apart from the existing categories. Enhance customer and partner experience alike. Conduct and derive insights through competition analysis- Pricing, Demand Strength, Service quality parameters. Manage, develop and train a high performing team of for excellent performance and process adherence ( including Assistant Managers). Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth of individual categories. Requirements Good Analytical and problem solving skills Communication and negotiation skills Ability to build rapport Time management and planning skills People management Mandatory Requirements Min 4-5 years of experience in Category Management or P&L management in e-commerce, logistics or internet marketplace industry, maximum 9 years of experience Proven track record of managing large teams (more than 15-20 members) and collaboration with multiple stakeholders Thorough knowledge about the local markets and industries Deep knowledge of industry trends and experience in competitor analysis, research, and benchmarking

Cluster Manager – Operations

Bengaluru, Karnataka, India

1 years

None Not disclosed

On-site

Full Time

Role Overview This role is with Worko.ai’s client, is a quick service app,that provides on-demand home services We are looking for a dynamic and execution-focused Cluster Manager – Operations to lead and manage operations in a specific region. Key Responsibilities Own the operational metrics and service delivery standards across a defined cluster. Lead and manage Team Lead Operations to ensure smooth daily operations. Ensure consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability. Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed. Manage on-ground escalations and ensure timely resolution of customer issues. Drive operational efficiency through process improvements, cost control, and workforce planning. Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement. Take initiative and proactive steps to improve service quality. Requirements Experience more than 1 year

City Head

Bengaluru, Karnataka, India

0 years

None Not disclosed

On-site

Full Time

This role is with Worko.ai’s client, is a consumer-services startup that connects customers with trained professionals Role Overview As City Head, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the expert supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction. Designation : City Head Location : Bangalore Required Experience :2-8 yrs Key Responsibilities Build and Scale Supply Drive expert onboarding through local hiring channels, partnerships, and referral networks Ensure a steady pipeline of high-quality, verified professionals to meet demand. Own Training and Quality Design and execute training programs to upskill experts Maintain service quality standards through continuous performance monitoring and retraining. Operational Excellence Monitor key metrics like order fulfillment, cancellation rates, and turnaround time Solve on-ground operational issues and continuously improve delivery efficiency. Team Leadership Hire, manage, and mentor a team of field operations associates and city-level managers Foster a culture of accountability, speed, and customer obsession. Cost and Efficiency Optimization Track operational costs, minimize wastage, and optimize unit economics Collaborate with central teams for tech, product, and supply chain improvements. Local Strategy & Growth Adapt central playbooks to your city’s unique dynamics Drive local growth experiments and report performance insights to the leadership team. CTC -8 -12 lpa

Regional Manager

Bengaluru, Karnataka, India

4 - 8 years

None Not disclosed

On-site

Full Time

This role is with Worko.ai's client,a bike taxi & ride hailing company that also offers logistics & delivery services Role Overview As a Regional Manager you are responsible for growing and maintaining reliable service delivery of your cities. You are the micro-CEO for your markets and are involved in building both the supply as well as the demand sides of the market with a strong focus on ensuring order fulfillment and a good experience for both the customer and the riders. You should be excited to identify key marketplace problems and collaborate effectively with supply, product, marketing and other supporting functions to drive growth in your cities. You are expected to have a balance between tactics and long-term sustainable initiatives.and have good leadership skills so as to keep your team motivated, guide them along and deliver results. Required Experience : 1 - 5 yrs Salary - 22-26 lpa Key Responsibilities Owning and delivering the aggressive revenue [P&L] and ride [Growth] targets Develop in-depth product and market understanding to identify the right target segments. Assess business requirements and recommend product improvements to help increase market penetration. Build, nurture and grow a vibrant team - provide guidance and mentorship to develop your team members into future leaders. Improvise customer pricing, discounting strategy, partner incentivization using sound analytical ideas and smart market [competitor] assessment. Conduct periodic review of the team performance, metrics and trends to identify and implement appropriate interventions in line with Rapido values, processes and business practices. Work closely with the technical and product team to solve bugs or introduce new features which could improve a seamless driver partner experience. Work closely with the central Operations team to solve for geographical or product level changes in the product/processes to improve customer experience. Requirements 4 - 8 years overall experience MBA with 2-3 years of Operations / relevant experience preferred. Excellent project and people management skills Excellent communication and stakeholder management skills Analytical bent of mind and data backed decision making skills. Ability to work under pressure with limited resources and tight timelines. Passionate, result-oriented with strong bias for action Mandatory Requirements 4 - 8 years overall experience Excellent project and people management skills Excellent communication and stakeholder management skills Analytical bent of mind and data backed decision making skills Ability to work under pressure with limited resources and tight timelines Passionate, result-oriented with strong bias for action Preferred Requirements MBA with 2-3 years of Operations / relevant experience preferred

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