Operation Manager

Position Overview

The Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure an exceptional guest experience, efficient service delivery, and optimal profitability. This role manages key departments including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring all operational functions align with brand standards and company objectives.

The ideal candidate is a hands-on leader with strong organizational skills, hospitality expertise, and a passion for delivering outstanding guest satisfaction.

Key ResponsibilitiesGuest Experience & Service Quality

• Maintain high standards of guest service by monitoring and improving the quality and efficiency of all operational departments.
• Handle guest feedback and resolve issues promptly to ensure satisfaction and loyalty.
• Ensure compliance with brand service standards and continuously enhance the guest experience.

Operational Oversight

• Oversee daily hotel operations, ensuring smooth coordination between departments.
• Develop and implement standard operating procedures (SOPs) for key areas to improve efficiency and consistency.
• Monitor occupancy levels, room availability, and operational costs to optimize performance.
• Coordinate with the Sales & Marketing team to maximize room occupancy and revenue.

Team Leadership & Development

• Supervise department heads and ensure effective team communication and collaboration.
• Recruit, train, and motivate staff to deliver high-quality service and maintain strong employee engagement.
• Conduct performance reviews and support professional growth within the team.

Financial & Resource Management

• Assist in preparing and managing budgets, forecasts, and financial reports.
• Control operational expenses and ensure cost-effective management of resources.
• Analyze financial data and performance reports to recommend improvements.

Health, Safety & Compliance

• Ensure all operations comply with local laws, health and safety regulations, and brand policies.
• Maintain cleanliness, hygiene, and safety standards across all areas of the hotel.
• Oversee property maintenance and coordinate with vendors and contractors as needed.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s preferred).
• Minimum 5 years of progressive experience in hotel operations, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of front office, housekeeping, F&B, and maintenance operations.
• Proven ability to manage budgets, control costs, and achieve operational targets.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio, or similar PMS).

Job Type: Full-time

Pay: ₹80,000.00 - ₹90,000.00 per month

Ability to commute/relocate:

• Tinsukia, Assam: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Diploma (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person