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1 Job openings at Carzspa
Customer Care Executive

Surat

0 years

INR 0.2 - 0.25 Lacs P.A.

On-site

Full Time

Job Description · Handle, manage & resolve customer query through WhatsApp, calls, e-mails etc communication platforms. · Managing inbound and outbound calls/chats/e-mails or any other communication channel as per company policy in a timely manner. · Carry out customer order management process and update customer upon their shipment details. · Coordinating with the courier agencies for order deliveries & sales returns · Coordinating with the sales team and accounts team regarding payment and invoices · Carry out website backend operation work such as order management on our website, punch order in website, new order/user creation from backend if received on WhatsApp or call, product uploading, content writing, offers & schemes update and management etc. · Amazon and other market place product listing & account management · All platform E-com order management, packing & dispatching · Knowing our products inside and out so that you can answer questions. · Keeping records of customer interactions, transactions, comments, and complaints. · Communicating and coordinating with internal stake holders as necessary. · Providing feedback on the efficiency of the customer service process. · Ensure customer satisfaction and provide professional customer support as per company policy · Generate customer reviews and testimonials · Reporting as per company policy as and when needed Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Carzspa

1 Jobs

cta

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