Job Description · Handle, manage & resolve customer query through WhatsApp, calls, e-mails etc communication platforms. · Managing inbound and outbound calls/chats/e-mails or any other communication channel as per company policy in a timely manner. · Carry out customer order management process and update customer upon their shipment details. · Coordinating with the courier agencies for order deliveries & sales returns · Coordinating with the sales team and accounts team regarding payment and invoices · Carry out website backend operation work such as order management on our website, punch order in website, new order/user creation from backend if received on WhatsApp or call, product uploading, content writing, offers & schemes update and management etc. · Amazon and other market place product listing & account management · All platform E-com order management, packing & dispatching · Knowing our products inside and out so that you can answer questions. · Keeping records of customer interactions, transactions, comments, and complaints. · Communicating and coordinating with internal stake holders as necessary. · Providing feedback on the efficiency of the customer service process. · Ensure customer satisfaction and provide professional customer support as per company policy · Generate customer reviews and testimonials · Reporting as per company policy as and when needed Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
Key Responsibilities ✅ Promote and sell coatings, PPF, and detailing services to walk-in and potential customers ✅ Understand customer requirements and recommend suitable products and services ✅ Schedule appointments, manage calendars, and ensure smooth communication between customers and service teams ✅ Generate, qualify, and follow up on leads to convert them into confirmed bookings ✅ Provide accurate information regarding pricing, packages, offers, and after-service care ✅ Build and maintain relationships with customers to encourage repeat business ✅ Handle queries via phone, email, and in-person, ensuring timely resolution ✅ Maintain records of sales, appointments, and customer interactions ✅ Work collaboratively with the operations team to ensure customer satisfaction