Job
Description
Location: Powai, Mumbai Department: Operations Reports To: Director / Administrative Head Employment Type: Full-Time Job Summary: The Operations Manager is responsible for overseeing the day-to-day operational activities of the business school, ensuring smooth facility management, event coordination, vendor management, and hostel administration. The role demands a proactive, organized, and solution-oriented professional who can manage multiple responsibilities efficiently while maintaining high standards of operational excellence. Key Responsibilities: 1. Floor & Facility Management: Ensure the smooth functioning of all floors, classrooms, meeting rooms, libraries, and common areas. Oversee housekeeping, security, and maintenance staff for cleanliness and safety compliance. Ensure classrooms and conference rooms are equipped with necessary technology, seating arrangements, and supplies. Monitor and maintain the infrastructure, ensuring timely repairs and upgrades. 2. Daily Operations & Administrative Tasks: Oversee the day-to-day operational activities, ensuring efficiency and effectiveness. Ensure a seamless student and faculty experience by addressing operational concerns. Manage and monitor service requests, complaints, and operational issues, ensuring quick resolution. Implement and enforce standard operating procedures (SOPs) for smooth workflow. 3. Event Management: Plan, organize, and execute academic and non-academic events such as conferences, guest lectures, workshops, and cultural programs. Coordinate with internal teams and external vendors for event logistics, setup, and execution. Ensure all event requirements (venue, catering, AV equipment, security, etc.) are met within budget and timelines. 4. Vendor & Procurement Management: Identify, evaluate, and onboard vendors for housekeeping, security, catering, stationery, IT, and other services. Negotiate contracts and ensure service level agreements (SLAs) are met. Monitor vendor performance and maintain strong relationships to ensure quality service. Ensure cost-effective procurement of supplies and services while maintaining quality standards. 5. Hostel & Accommodation Management: Oversee hostel operations, ensuring safety, hygiene, and discipline are maintained. Address student grievances related to hostel facilities and resolve issues promptly. Ensure proper allocation of rooms, maintenance of records, and adherence to hostel policies. Coordinate with vendors for food, housekeeping, security, and other hostel services. 6. Compliance & Safety: Ensure adherence to health, safety, and regulatory compliance guidelines. Implement security measures, fire safety drills, and emergency response protocols. Maintain proper documentation and records of compliance-related matters. 7. Budgeting & Reporting: Manage operational budgets efficiently, ensuring cost control and financial accountability. Prepare regular reports on operational performance, challenges, and improvements. Provide data-driven insights to management for strategic decision-making. Key Skills & Competencies: Strong leadership and team management skills. Excellent organizational and multitasking abilities. Strong problem-solving and decision-making skills. Effective communication and interpersonal skills. Proficiency in MS Office, facility management software, and event planning tools. Negotiation and vendor management expertise. Ability to work in a fast-paced environment and handle pressure effectively. Qualifications & Experience: Bachelor's/Master’s degree in Business Administration, Hospitality Management, Operations, or a related field. 10+ years of experience in operations, facility management, or administration (preferably in an educational institution). Prior experience in event management, vendor management, and hostel administration is a plus. Why Join Us? Opportunity to work in a dynamic educational environment. Competitive salary and benefits package. Professional growth and learning opportunities. A collaborative and inclusive workplace culture. Show more Show less
