Onboarding Manager

Job Description

Job Title: Onboarding Manager Job Location: Surat Job Summary: 1-3 Years of Experience Required As an Onboarding Manager, you will lead and manage the onboarding process of new sellers to our platform. You will play a crucial role in expanding our marketplace by identifying potential sellers, guiding them through the onboarding process, and ensuring a seamless transition to actively selling on our platform. Your excellent communication, organizational skills, and deep understanding of e-commerce will be essential to succeed in this role. Responsibilities: Seller Acquisition: Identify and prospect potential sellers who align with our platform's products and services. Collaborate with the marketing and business development teams to develop seller acquisition strategies. Conduct market research to identify new seller opportunities and industry trends. Onboarding Process Management: Create and implement an efficient onboarding process that minimizes friction and accelerates the time-to-market for new sellers. Coordinate with cross-functional teams, including sales, legal, and compliance, to ensure a smooth onboarding experience. Develop and maintain a comprehensive onboarding guide to assist sellers in understanding the platform's policies, tools, and processes. Seller Training and Support: Provide training and guidance to sellers on how to effectively use the platform, manage listings, and optimize their presence to drive sales. Address seller inquiries and issues promptly, acting as the primary point of contact for onboarding-related questions. Offer continuous support to sellers throughout their onboarding journey, ensuring they feel confident and capable of leveraging the platform's resources. Performance Monitoring and Reporting: Track and analyze key performance indicators related to seller onboarding and evaluate the effectiveness of onboarding strategies. Generate regular reports to management, highlighting onboarding progress, bottlenecks, and recommendations for improvement. Process Optimization: Continuously evaluate and refine the seller onboarding process to enhance efficiency and effectiveness. Identify and implement automation opportunities to streamline repetitive tasks and improve scalability. Team Management (if applicable): Lead and mentor a team of onboarding specialists or coordinators, providing guidance, feedback, and support. Set performance targets and conduct regular performance evaluations. Contact - +91 99096 29535 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 2 years (Required)