Job
Description
Location: Noida, Uttar Pradesh, India Posted Date: 06/09/2025 We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started! Job Summary A Network Operations Center (NOC) engineer is responsible for monitoring, managing, and maintaining the network infrastructure of an organization. The NOC engineer plays a crucial role in ensuring the smooth operation and availability of network services and resolving any network-related issues that may arise. They work closely with other IT teams and stakeholders to ensure optimal network performance and reliability. Responsibilities Network Monitoring: Monitor network infrastructure, including routers, switches, firewalls, servers, and other network devices, to identify and resolve any network issues or anomalies promptly. Incident Management: Respond to network incidents, troubleshoot problems, and provide timely resolution to minimize downtime and restore network services. Network Maintenance: Perform regular network maintenance activities, including device configuration, firmware upgrades, and patch management, to ensure network stability and security. Network Performance Optimization: Analyze network performance metrics and implement measures to optimize network performance, capacity, and reliability. Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, procedures, and troubleshooting steps. Collaboration: Collaborate with other IT teams, such as system administrators, security analysts, and application support teams, to address network-related issues and implement network changes. Change Management: Plan and implement network changes, adhering to established change management processes and ensuring minimal disruption to network services. Escalation Support: Provide technical support and escalate issues to higher-level support teams or vendors when necessary. Incident Reporting: Prepare incident reports, including root cause analysis, impact assessment, and recommendations for improvement. Proactive Monitoring: Set up and maintain proactive monitoring systems and alerts to identify potential network issues before they escalate. Skills Requirements Education and Certifications: A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant certifications such as CCNA (Cisco Certified Network Associate) or equivalent are highly desirable. Technical Skills: Strong knowledge of networking principles and protocols, including TCP/IP, VLANs, routing, switching, and firewall technologies. Familiarity with network monitoring tools and technologies is essential. Experience: Previous experience in network operations or a similar role is preferred. Experience with network troubleshooting and incident management is highly valued. Analytical and Problem-Solving Skills: Ability to analyze complex network issues, perform root cause analysis, and implement effective solutions in a timely manner. Communication and Collaboration: Excellent communication skills to effectively interact with team members, stakeholders, and vendors. Ability to collaborate and work effectively in a team environment. Time Management and Prioritization: Strong organizational skills to manage multiple tasks and prioritize them based on urgency and impact. Attention to Detail: Meticulous attention to detail in network configurations, documentation, and troubleshooting steps. Adaptability: Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and technologies. Continuous Learning: Willingness to stay updated with the latest networking technologies, trends, and best practices through self-study and professional development opportunities. Education Requirements A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant certifications such as CCNA (Cisco Certified Network Associate) or equivalent are highly desirable. Physical Requirements Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job. iQor.com Show more Show less
