NOC Engineer I

As a Network Operations Center (NOC) engineer at iQor, your role is crucial in monitoring, managing, and maintaining the network infrastructure to ensure smooth operations and availability of network services. You will work closely with IT teams and stakeholders to optimize network performance and reliability. Here are your key responsibilities: - **Network Monitoring:** Monitor network infrastructure to identify and resolve any issues promptly. - **Incident Management:** Respond to network incidents, troubleshoot problems, and minimize downtime. - **Network Maintenance:** Perform regular maintenance activities to ensure stability and security. - **Network Performance Optimization:** Analyze performance metrics and optimize network capacity. - **Documentation:** Maintain up-to-date documentation of configurations and troubleshooting steps. - **Collaboration:** Work with other IT teams to address network issues and implement changes. - **Change Management:** Plan and implement network changes following established processes. - **Escalation Support:** Provide technical support and escalate issues when necessary. - **Incident Reporting:** Prepare incident reports with root cause analysis and improvement recommendations. - **Proactive Monitoring:** Set up monitoring systems to identify potential issues before escalation. **Skills Requirements:** - **Education and Certifications:** Bachelor's degree in computer science or related field, CCNA certification preferred. - **Technical Skills:** Strong knowledge of networking principles, protocols, and monitoring tools. - **Experience:** Prior experience in network operations and troubleshooting is valuable. - **Analytical and Problem-Solving Skills:** Ability to analyze complex issues and implement solutions. - **Communication and Collaboration:** Excellent communication skills for effective teamwork. - **Time Management and Prioritization:** Organizational skills to manage tasks effectively. - **Attention to Detail:** Meticulous in configurations, documentation, and troubleshooting. - **Adaptability:** Ability to work in a dynamic environment and stay updated on technologies. - **Continuous Learning:** Willingness to stay informed about networking technologies and best practices. **Education Requirements:** - A bachelor's degree in computer science or related field. - CCNA certification or equivalent is highly desirable. At iQor, you will have the opportunity to grow your career in a supportive and rewarding environment. Join us in a culture that values your potential and cares for you like family. Let's start this journey together!,