Job
Description
As a Network Operations Center (NOC) engineer at iQor, you will play a crucial role in monitoring, managing, and maintaining the network infrastructure of the organization. Your responsibilities will include: - **Network Monitoring:** Monitor network infrastructure, including routers, switches, firewalls, servers, and other devices to identify and resolve any network issues promptly. - **Incident Management:** Respond to network incidents, troubleshoot problems, and provide timely resolution to minimize downtime and restore network services. - **Network Maintenance:** Perform regular network maintenance activities, including device configuration, firmware upgrades, and patch management to ensure network stability and security. - **Network Performance Optimization:** Analyze network performance metrics and implement measures to optimize network performance, capacity, and reliability. - **Documentation:** Maintain accurate and up-to-date documentation of network configurations, diagrams, procedures, and troubleshooting steps. - **Collaboration:** Collaborate with other IT teams to address network-related issues and implement network changes. - **Change Management:** Plan and implement network changes, adhering to established change management processes and ensuring minimal disruption to network services. - **Escalation Support:** Provide technical support and escalate issues to higher-level support teams or vendors when necessary. - **Incident Reporting:** Prepare incident reports, including root cause analysis, impact assessment, and recommendations for improvement. - **Proactive Monitoring:** Set up and maintain proactive monitoring systems and alerts to identify potential network issues before they escalate. Qualifications required for this role include: - **Education and Certifications:** A bachelor's degree in computer science, information technology, or a related field is typically required. Relevant certifications such as CCNA (Cisco Certified Network Associate) or equivalent are highly desirable. - **Technical Skills:** Strong knowledge of networking principles and protocols, including TCP/IP, VLANs, routing, switching, and firewall technologies. Familiarity with network monitoring tools and technologies is essential. - **Experience:** Previous experience in network operations or a similar role is preferred. Experience with network troubleshooting and incident management is highly valued. - **Analytical and Problem-Solving Skills:** Ability to analyze complex network issues, perform root cause analysis, and implement effective solutions in a timely manner. - **Communication and Collaboration:** Excellent communication skills to effectively interact with team members, stakeholders, and vendors. Ability to collaborate and work effectively in a team environment. - **Time Management and Prioritization:** Strong organizational skills to manage multiple tasks and prioritize them based on urgency and impact. - **Attention to Detail:** Meticulous attention to detail in network configurations, documentation, and troubleshooting steps. - **Adaptability:** Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and technologies. - **Continuous Learning:** Willingness to stay updated with the latest networking technologies, trends, and best practices through self-study and professional development opportunities. At iQor, you will have the opportunity to Grow More with a customized career path, Learn More with award-winning training, Earn More with industry-leading compensation, and Care More in a culture that treats you like family and gives back to your community. Join us and be part of a world of opportunity at iQor.,
