NOC Engineer

Job Description

Job Type: Full-time | Shift-based | Onsite/Hybrid Department: Network Operations / Infrastructure Services Joining: Immediate or within 30 days Job Summary: We are seeking a skilled and proactive NOC Administrator to join our IT Infrastructure team. The successful candidate will be responsible for real-time monitoring of service dashboards and system alerts, initial troubleshooting of incidents, and escalation as necessary. The role also includes handling server-related tasks in VMware Hypervisor and Microsoft Azure environments. Key Responsibilities:Monitoring & Incident Response Monitor infrastructure alerts via dashboards and monitoring tools (e.g., PRTG, Zabbix, SolarWinds). Identify, log, and triage alerts to determine root cause and severity. Perform first-level diagnosis and resolution of system and application issues. Escalate unresolved or critical issues to on-site/on-call teams as per SLA and escalation protocols. Maintain clear and timely communication with internal teams during incident lifecycle. Server & Virtualization Management Monitor and manage Windows/Linux servers hosted on VMware vSphere/ESXi . Handle routine server tasks such as snapshot management, VM creation, and basic performance tuning. Monitor virtual infrastructure for resource utilization and alert thresholds. Coordinate with L2/L3 teams for deeper hypervisor-level or host-level troubleshooting. Cloud Operations (Azure) Support daily operational tasks in Microsoft Azure environment (VM status checks, alert responses). Monitor and respond to Azure resource health and performance issues. Assist in provisioning or modifying virtual machines and services in Azure. Basic understanding of Azure Monitor, Advisor, and Service Health for alert and issue tracking. Required Skills & Experience: 1–3 years of experience in a NOC or System Administration role. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP). Hands-on experience with VMware vSphere/ESXi environments. Exposure to Microsoft Azure cloud platform. Familiarity with monitoring and alerting tools (PRTG, Nagios, etc.). Comfortable working in 24/7 shift operations and escalation models. Proficiency with ticketing systems (e.g., ServiceNow, Jira). Preferred Qualifications: Degree in Computer Science, Information Technology, or related field. Certifications: VMware VCA/VCP, Microsoft AZ-104 or equivalent, CompTIA Network+/Security+. Experience with backup and restore processes on virtualized infrastructure. Soft Skills: Strong troubleshooting and analytical thinking. Clear communication and documentation habits. Ability to remain calm and methodical during critical incidents. Team player, proactive, and self-driven. Show more Show less