NOC Engineer

As a NOC Administrator in the IT Infrastructure team, your role involves real-time monitoring of service dashboards and system alerts, initial troubleshooting of incidents, and escalation when necessary. Additionally, you will handle server-related tasks in VMware Hypervisor and Microsoft Azure environments. Key Responsibilities: - Monitor infrastructure alerts using tools like PRTG, Zabbix, and SolarWinds. - Identify, log, and triage alerts to determine root cause and severity. - Perform first-level diagnosis and resolution of system and application issues. - Escalate unresolved or critical issues to on-site/on-call teams as per SLA. - Maintain clear and timely communication with internal teams during incident lifecycle. - Monitor and manage Windows/Linux servers hosted on VMware vSphere/ESXi. - Handle routine server tasks such as snapshot management and VM creation. - Monitor virtual infrastructure for resource utilization and alert thresholds. - Coordinate with L2/L3 teams for deeper troubleshooting. Cloud Operations (Azure): - Support daily operational tasks in the Microsoft Azure environment. - Monitor and respond to Azure resource health and performance issues. - Assist in provisioning or modifying virtual machines and services in Azure. - Basic understanding of Azure Monitor, Advisor, and Service Health for alert tracking. Qualifications Required: - 3+ years of experience in a NOC or System Administration role. - Understanding of networking fundamentals (TCP/IP, DNS, DHCP). - Hands-on experience with VMware vSphere/ESXi and Microsoft Azure. - Familiarity with monitoring and alerting tools like PRTG and Nagios. - Proficiency in working 24/7 shifts and escalation models. - Experience with ticketing systems like ServiceNow and Jira. The company is looking for a proactive and self-driven individual with strong troubleshooting skills, clear communication habits, and the ability to remain calm during incidents. As a NOC Administrator in the IT Infrastructure team, your role involves real-time monitoring of service dashboards and system alerts, initial troubleshooting of incidents, and escalation when necessary. Additionally, you will handle server-related tasks in VMware Hypervisor and Microsoft Azure environments. Key Responsibilities: - Monitor infrastructure alerts using tools like PRTG, Zabbix, and SolarWinds. - Identify, log, and triage alerts to determine root cause and severity. - Perform first-level diagnosis and resolution of system and application issues. - Escalate unresolved or critical issues to on-site/on-call teams as per SLA. - Maintain clear and timely communication with internal teams during incident lifecycle. - Monitor and manage Windows/Linux servers hosted on VMware vSphere/ESXi. - Handle routine server tasks such as snapshot management and VM creation. - Monitor virtual infrastructure for resource utilization and alert thresholds. - Coordinate with L2/L3 teams for deeper troubleshooting. Cloud Operations (Azure): - Support daily operational tasks in the Microsoft Azure environment. - Monitor and respond to Azure resource health and performance issues. - Assist in provisioning or modifying virtual machines and services in Azure. - Basic understanding of Azure Monitor, Advisor, and Service Health for alert tracking. Qualifications Required: - 3+ years of experience in a NOC or System Administration role. - Understanding of networking fundamentals (TCP/IP, DNS, DHCP). - Hands-on experience with VMware vSphere/ESXi and Microsoft Azure. - Familiarity with monitoring and alerting tools like PRTG and Nagios. - Proficiency in working 24/7 shifts and escalation models. - Experience with ticketing systems like ServiceNow and Jira. The company is looking for a proactive and self-driven individual with strong troubleshooting skills, clear communication habits, and the ability to remain calm during incidents.