Job Title: Cyber Security Engineer Location: Coimbatore Department: IT Security Reports To: Solution Specialist/ Project Director Job Overview: We are seeking a motivated and detail-oriented Junior Cyber Security Analyst to join our IT Security team. The successful candidate will assist in protecting our organization's information systems and data from cyber threats. This role provides an excellent opportunity for professional growth in the field of cyber security. Key Roles & Responsibilities: Monitoring & Analysis: Assist in monitoring network traffic, security alerts, and system logs for suspicious activities. Analyze and respond to security incidents under the guidance of senior staff. Incident Response: Support the investigation and resolution of security incidents. Document findings and actions taken in accordance with established procedures. Vulnerability Management: Help identify and assess security vulnerabilities. Assist in the application of patches and updates to mitigate risks. Threat Intelligence: Stay updated on the latest cyber threats and vulnerabilities. Contribute to threat intelligence efforts by researching and analyzing emerging threats. Security Tools: Utilize various security tools and technologies (e.g., firewalls, intrusion detection systems, antivirus software) to safeguard information systems. Compliance & Documentation: Assist in ensuring compliance with security policies, procedures, and regulations. Help maintain accurate and up-to-date documentation. User Support: Provide support to end-users regarding security-related issues and best practices. Assist with security awareness training and education. Qualifications: Education: Bachelor’s degree in Cyber Security, Information Technology, Computer Science, or a related field, or equivalent work experience. Experience: 2-4 years of experience in a cyber security or IT role, with a strong understanding of basic security concepts and technologies. Technical Skills: Familiarity with security tools and technologies, such as firewalls, IDS/IPS, antivirus software, and VPNs. Basic knowledge of networking and operating systems (Windows, Linux). Certifications: Relevant certifications such as CompTIA Security+, CEH (Certified Ethical Hacker), or similar are a plus but not required. Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Attention to Detail: High attention to detail and ability to handle multiple tasks simultaneously. Preferred Skills: Experience with scripting or programming languages (e.g., Python, PowerShell) is a plus. Knowledge of regulatory frameworks and standards (e.g., GDPR, HIPAA) is advantageous. Must have 2W/4W Driving License Hindi Language both written & speaking is a Must Why Join Us: Professional Development: Opportunities for growth and advancement in the field of cyber security. Dynamic Environment: Work in a fast-paced, collaborative environment with a focus on innovation. Competitive Salary: Competitive compensation package and benefits. Supportive Team: Join a supportive and experienced team dedicated to professional development and success. How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position to [email address] with the subject line " Cyber Security Analyst Application ." Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹65,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 3 years (Preferred) Language: Hindi (Required) Work Location: In person

An Operations Manager for an IT System Integration Project is responsible for overseeing the successful integration of various IT systems, ensuring that the project runs smoothly, and that all technical and operational objectives are met on time and within budget. This role typically involves coordination across multiple teams, vendors, and stakeholders to ensure the integration of hardware, software, and IT infrastructure. Below are the key roles and responsibilities of an Operations Manager in this context: Key Roles Project Oversight and Coordination : Manage and oversee the day-to-day operations of the IT system integration project, ensuring that it stays on track. Resource Management : Ensure the efficient allocation and utilization of resources (personnel, technology, budget) to support the integration efforts. Stakeholder Liaison : Act as the main point of contact between internal teams, external vendors, and clients, ensuring effective communication and resolution of issues.Monitor potential risks and quality assurance standards to ensure successful system integration. Primary Responsibilities Risk and Quality Management : 1. Project Planning and Execution Develop and implement detailed project plans, including timelines, resource allocation, and key milestones, for the IT system integration. Define project scope, objectives, and deliverables in alignment with organizational goals and client requirements. Work with senior management and technical teams to ensure the project is aligned with business priorities and IT architecture standards. Oversee and manage the execution of integration tasks, ensuring that the various components (software, hardware, networks) are integrated smoothly. 2. Cross-Functional Coordination Coordinate with internal teams, such as developers, network engineers, and system architects, to ensure that all components of the IT system are integrated efficiently. Work with vendors and third-party partners to ensure that any external systems or services are properly integrated into the overall IT architecture. Lead regular project meetings to track progress, address challenges, and ensure all parties are aligned with the integration timeline. Ensure that system integration is progressing according to the project plan and that deadlines are met. 3. Resource Management Ensure the allocation of the right resources for each phase of the integration process, including staff, technology, and budget. Manage a team of IT professionals, guiding them on best practices for system integration and ensuring they are well-equipped to carry out the tasks. Monitor team performance, providing leadership and support to resolve any bottlenecks or challenges encountered during integration. Ensure that appropriate training and development resources are available to the team for acquiring necessary skills and knowledge to handle integration tasks effectively. 4. Stakeholder Management and Communication Serve as the main point of contact between project stakeholders, such as clients, IT teams, and executive leadership, ensuring clear and consistent communication. Provide regular project updates to key stakeholders, detailing progress, issues, and potential delays. Manage client expectations, ensuring that any concerns or issues related to the integration process are promptly addressed. Facilitate communication between technical and non-technical teams to ensure that everyone understands the project's goals and status. 5. Risk Management Identify potential risks and challenges during the IT system integration process, including technical hurdles, resource shortages, and budgetary concerns. Develop risk mitigation plans to address potential issues that may arise during integration, minimizing project delays. Proactively manage unforeseen issues or challenges that arise, adjusting project plans as necessary to keep the integration on track. Ensure that there is a contingency plan in place for unexpected challenges and disruptions. 6. Quality Assurance and Compliance Ensure that the integration meets the highest quality standards and complies with all relevant regulations, including security standards, data privacy, and industry-specific compliance guidelines. Implement and monitor quality control processes, ensuring that all integrated systems are thoroughly tested before going live. Conduct testing and validation of integrated systems, ensuring that they work as expected, are scalable, and meet client requirements. Oversee troubleshooting and resolution of integration issues, ensuring that they are addressed efficiently without compromising project timelines. 7. Budget and Cost Control Develop and manage the project budget, ensuring that the integration project is completed within the financial constraints. Track project expenses, identifying any areas of cost overruns and ensuring that corrective actions are taken to stay within budget. Negotiate with vendors and service providers to secure competitive pricing for any third-party software, hardware, or services required for the integration. 8. Documentation and Reporting Ensure that all aspects of the integration process are properly documented, including technical specifications, system configurations, and integration steps. Provide detailed project reports, including progress updates, timelines, and risk assessments, to senior management. Document lessons learned and best practices to improve future system integration projects. 9. Post-Integration Support and Maintenance Oversee the post-integration phase, ensuring that the integrated systems are stable, functional, and meet client expectations. Ensure that the systems are handed over to the operations or support teams, providing necessary documentation and training for ongoing maintenance. Work with the support teams to resolve any post-integration issues or bugs, ensuring a smooth transition for end-users. Continuously evaluate the performance of integrated systems, proposing improvements or optimizations as necessary. Key Skills for Success Project Management : Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, JIRA) to manage timelines, tasks, and deliverables. Technical Expertise : A deep understanding of IT systems, infrastructure, and software integration processes. Problem-Solving : Ability to address complex integration challenges and provide effective solutions. Leadership and Team Management : Strong leadership skills to manage and motivate cross-functional teams effectively. Communication Skills : Ability to communicate complex technical information to both technical and non-technical stakeholders. Risk Management : Proactive identification and mitigation of potential risks, ensuring smooth project delivery. Vendor Management : Experience working with third-party vendors and managing external relationships effectively. Quality Assurance : Knowledge of testing and quality control processes to ensure seamless integration of IT systems. Budget Management : Ability to manage project budgets, track expenses, and control costs throughout the integration process. Value Delivered by an Operations Manager in IT System Integration Ensures that IT system integration projects are executed efficiently, on time, and within budget. Leads cross-functional teams to deliver integrated systems that meet or exceed client expectations. Minimizes risks and addresses challenges promptly to avoid delays or disruptions in the integration process. Guarantees that integrated systems are of high quality, secure, and compliant with industry standards. Job Types: Full-time, Permanent Pay: From ₹75,000.00 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Work Location: In person

A Delivery Head is a senior leadership role in our organization, This role typically involves overseeing the successful delivery of projects, products, or services to clients while managing teams, processes, and client relationships. This role requires a combination of leadership, technical expertise, and strong business acumen to ensure successful project outcomes and client satisfaction. Job Title: Delivery Head Department: Delivery/Operations Location: [Company Location] Job Overview: The Delivery Head is responsible for overseeing the end-to-end delivery of services or projects, ensuring they meet client expectations in terms of quality, timelines, and budget. The role involves managing a team of project managers, service delivery managers, and other resources to ensure the successful execution of projects. The Delivery Head acts as the key point of contact for client delivery concerns, ensures adherence to the company's standards, and leads continuous improvement initiatives to optimize delivery processes. Key Responsibilities: Project/Service Delivery Management : Lead and manage the successful delivery of all projects and services within the organization. Oversee the entire project lifecycle, from planning to execution and closure, ensuring timely delivery within budget and scope. Ensure the quality of delivery and client satisfaction by addressing any issues promptly and proactively. Team Leadership & Development : Manage and mentor a team of delivery managers, project managers, and other relevant staff. Foster a high-performance culture through continuous coaching, performance reviews, and skill development. Ensure the alignment of team members’ strengths and capabilities with organizational delivery requirements. Client Relationship Management : Serve as the primary point of contact for clients regarding service delivery and project progress. Build and maintain strong relationships with key client stakeholders to ensure ongoing satisfaction and retention. Address and resolve escalated client issues, ensuring positive outcomes. Budget and Resource Management : Manage resource allocation across multiple projects to ensure optimum utilization. Ensure that projects are delivered within the allocated budget and resource constraints. Forecast resource needs and plan for capacity adjustments as required. Process Improvement & Optimization : Identify opportunities for process improvements in the delivery mechanism and implement best practices. Drive the adoption of agile methodologies, project management frameworks, and other relevant practices to improve delivery efficiency and effectiveness. Continuously monitor the performance of delivery teams and make data-driven decisions to optimize operations. Risk & Issue Management : Proactively identify risks and issues that may impact project delivery and take corrective actions. Ensure that appropriate risk mitigation strategies are in place and that teams are prepared to handle any unforeseen challenges. Reporting & Stakeholder Communication : Provide regular updates to senior leadership regarding the status of ongoing projects and services. Prepare and present reports on key performance metrics such as delivery timelines, client satisfaction, and project performance. Ensure effective communication between all internal teams and external stakeholders. Strategic Planning & Execution : Contribute to the strategic planning of delivery initiatives and organizational goals. Ensure alignment between client needs and the company’s overall vision and strategy. Lead efforts to expand service offerings or capabilities in line with market demand and business goals. Qualifications: Education : Bachelor’s or Master’s degree in Business, Engineering, Computer Science, or a related field. Experience : At least 10-15 years of experience in delivery management or a similar role, with a strong background in project management. Proven experience in managing large-scale, complex projects and leading teams. Strong client-facing experience with a focus on relationship management and customer satisfaction. Certifications : PMP, Agile, or other relevant project management certifications (optional but preferred). Skills & Competencies: Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Deep understanding of project management methodologies (e.g., Agile, Waterfall). Ability to manage multiple projects and teams simultaneously. Client-focused with a strong emphasis on service delivery and satisfaction. Strong business acumen and the ability to drive efficiency in delivery processes. Additional Information: Ability to work under pressure and meet deadlines. Willingness to travel (if required). Flexibility to adapt to changing business needs and environments. Job Types: Full-time, Permanent Pay: From ₹75,000.00 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job Title: Application and Cloud Support Engineer Location: Coimbatore We are seeking a skilled Application and Cloud Support Engineer to provide technical support, troubleshooting, and maintenance for cloud-based applications and infrastructure. The ideal candidate will have experience in cloud platforms (Private Cloud, AWS, Azure, or GCP), application support, and DevOps practices. You will work closely with development, operations, and business teams to ensure high availability, performance, and security of cloud applications. Key Responsibilities: Cloud Support & Troubleshooting: Monitor, diagnose, and resolve issues related to cloud applications and infrastructure. Provide L2/L3 support for cloud-based applications, APIs, and microservices. Troubleshoot performance bottlenecks, connectivity issues, and deployment failures. Work with cloud providers (ESDS, Pi DC, AWS, Azure, GCP) to resolve platform-level incidents. Application Support & Maintenance: Investigate and resolve application errors, logs, and performance issues. Collaborate with development teams to debug and fix software defects. Perform root cause analysis (RCA) for recurring issues and recommend improvements. DevOps & Automation: Assist in CI/CD pipeline management (Jenkins, GitHub Actions, Azure DevOps). Automate repetitive tasks using scripting (Bash, Python, PowerShell). Manage infrastructure as code (IaC) using Terraform, CloudFormation, or ARM templates. Security & Compliance: Implement and enforce cloud security best practices. Assist in vulnerability assessments and patch management. Ensure compliance with company policies and industry standards (W3C, ISMS, STQC, DBIM, CERT-IN, PCI SOC2). Collaboration & Documentation: Work with cross-functional teams to improve system reliability. Document troubleshooting steps, solutions, and best practices. Provide training and guidance to L1 support teams. Qualifications & Skills: Required: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). 3+ years of experience in cloud support (AWS/Azure/GCP) and application support. Hands-on experience with Linux/Windows servers, networking, and databases (SQL/NoSQL). Proficiency in scripting (Bash, Python, PowerShell). Familiarity with monitoring tools (Datadog, New Relic, Prometheus, CloudWatch). Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines. Strong troubleshooting and problem-solving skills. Preferred: Cloud certifications (AWS Certified SysOps, Azure Administrator, Google Cloud Engineer). Experience with IaC (Terraform, Ansible, Puppet). Knowledge of APM tools, log analysis (ELK, Splunk), and incident management (PagerDuty). Understanding of Agile/Scrum methodologies. Why Join Us? Opportunity to work with cutting-edge cloud technologies. Collaborative and innovative work environment. Career growth and certification support. Competitive salary and benefits. Job Types: Full-time, Permanent Pay: From ₹40,000.00 per month Benefits: Commuter assistance Health insurance Shift: Day shift Language: Hindi (Preferred) License/Certification: Driving Licence (Preferred) Work Location: In person

The Tender Executive is responsible for overseeing the tendering process, ensuring that the organization submits competitive and compliant bids for projects or services. Their role involves coordination, documentation, and analysis to secure business opportunities. Below is a detailed overview of their roles and responsibilities : Key Roles Tender Process Manager : Manage the preparation, submission, and tracking of tender documents. Compliance Coordinator : Ensure that tenders comply with legal, technical, and financial requirements. Stakeholder Liaison : Collaborate with internal teams and external clients to gather and provide information for tenders. Primary Responsibilities 1. Tender Preparation and Submission Identify and review tender opportunities through online portals, publications, or client notifications. Study and analyze tender requirements, terms, and conditions in detail. Coordinate with relevant departments (e.g., legal, finance, operations) to gather required information for bid preparation. Draft, compile, and format tender documents, ensuring accuracy and professionalism. Submit tenders within deadlines and follow up on submissions. 2. Tender Evaluation and Analysis Conduct cost analysis and price breakdowns to prepare competitive bids. Research and analyze competitors, industry trends, and market pricing. Highlight risks and benefits associated with the tender and make recommendations. 3. Compliance and Documentation Ensure all tender submissions meet the legal and regulatory requirements. Maintain a library of standard tender templates, documentation, and certifications. Keep records of tender documents, bid evaluations, and award results for future reference. 4. Coordination and Communication Liaise with clients, vendors, and partners to clarify tender details and requirements. Act as a point of contact between internal departments and external stakeholders during the tendering process. Arrange meetings and presentations to discuss tender strategies with senior management. 5. Risk Assessment and Mitigation Identify potential risks in tender submissions, such as financial, operational, or contractual issues. Work with legal and risk management teams to address concerns and minimize liabilities. 6. Post-Tender Activities Monitor tender results and debrief with clients when bids are unsuccessful to improve future performance. Prepare reports on tender performance, win/loss ratios, and lessons learned. Follow up on successful tenders to ensure smooth contract negotiation and implementation. 7. Market and Industry Research Stay updated on market trends, client needs, and new tender opportunities. Analyze competitor strategies and adjust bidding processes to stay competitive. 8. Process Improvement Propose improvements to tendering workflows to enhance efficiency and success rates. Introduce automation tools or software to streamline documentation and submission processes. Key Skills for Success Attention to Detail : Ensuring accuracy in tender documents and compliance with requirements. Analytical Skills : Evaluating cost, pricing, and risks associated with tenders. Time Management : Handling multiple tenders with overlapping deadlines. Communication : Engaging effectively with internal teams and external clients. Negotiation Skills : Managing pricing and terms during the tender and contract phases. Technical Proficiency : Familiarity with tender portals, bidding software, and office tools (e.g., Microsoft Excel, Word). Value Delivered by a Tender Executive Improves the company’s success rate in securing projects through competitive and compliant bids. Ensures legal and regulatory compliance, reducing risk to the organization. Enhances operational efficiency by streamlining the tendering process. Builds strong relationships with stakeholders to maximize business opportunities. Job Types: Full-time, Permanent Pay: From ₹13,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job Title: Helpdesk Engineer Location: Mumbai (CST) Department: IT Support Reports To: Team Leader Job Overview: The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and maintaining user satisfaction. The Helpdesk Engineer is also responsible for documenting issues and solutions and escalating more complex problems to higher-level IT staff as necessary. Key Roles & Responsibilities: Technical Support : Provide first-line support to end-users via phone, email, and chat. Troubleshoot hardware and software issues, including operating systems, applications, and networking problems. Issue Resolution : Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. Assist with system configurations, installations, and updates. Documentation: Maintain accurate records of support requests, solutions, and user interactions using a ticketing system. Document common issues and solutions for future reference. User Assistance : Guide users through problem-solving processes and offer clear, concise instructions to help them resolve their issues independently. Escalation: Identify and escalate complex or unresolved issues to senior IT staff or specialized teams. Follow up to ensure timely resolution. Training: Provide basic training and support to users on new systems and software applications. Assist with onboarding of new employees by setting up accounts and providing initial training. System Monitoring: Monitor system performance and perform routine checks to ensure the stability and security of IT infrastructure. Inventory Management : Assist with the tracking and management of IT inventory, including hardware and software assets. Continuous Improvement : Stay updated with industry trends and advancements to continually improve support processes and enhance technical skills. Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. Experience: Proven experience in a helpdesk or technical support role, with a solid understanding of computer systems, networks, and software applications. Technical Skills: Proficiency in Windows and Mac OS environments, as well as experience with common productivity software (e.g., Microsoft Office Suite). Knowledge of Active Directory, remote desktop tools, and ticketing systems is a plus. Certifications: Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are preferred. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Problem-Solving : Strong analytical and troubleshooting skills with a keen attention to detail. Customer Service : Demonstrated ability to deliver high-quality customer service and maintain professionalism under pressure. Work Environment: This position may involve working in a fast-paced environment with occasional after-hours support as needed. The role may require sitting for extended periods and using a computer for the majority of the workday. Preferred Skills: Having Knowledge in Hardware, Windows Desktop OS level issues, Printers troubleshooting. Basic Network knowledge & troubleshooting skills Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards Why Join Us: Career Growth: Opportunities for professional development and career advancement. Dynamic Environment: Work in a fast-paced and challenging environment with a focus on achieving results. Competitive Compensation: Attractive salary and comprehensive benefits package. Collaborative Culture: Join a supportive and dedicated team committed to success and innovation. How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position to [email address] with the subject line " Helpdesk Engineer Application ." Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Commuter assistance Health insurance Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

Job Title: Devops Manager Experience : 10 + years Location: Coimbatore Contact number: 8056866655 Job Summary: The Technical Lead is responsible for leading a team of engineers in the design, implementation, maintenance, and troubleshooting of Linux-based systems. This role requires a deep understanding of Linux systems, network architecture, and software development processes. The Technical Lead will drive innovation, ensure system stability, and lead the team in delivering high-quality infrastructure solutions that align with the organization's goals. Key Responsibilities: Leadership and Team Management: Lead and mentor a team of Linux engineers, providing technical guidance and fostering professional growth. Manage workload distribution, ensuring that projects and tasks are completed on time and within scope. Collaborate with cross-functional teams to align IT infrastructure with organizational objectives. SLA & ITIL, Inventory Management System Design and Implementation: Architect, deploy, and manage robust Linux-based environments, including servers, networking, and storage solutions. Ensure the scalability, reliability, and security of Linux systems. Oversee the automation of system deployment and management processes using tools such as Ansible, Puppet, or Chef. Database management, MySQL, MongoDB, Elasticsearch, Postgres Maintenance and Troubleshooting: Lead efforts in monitoring, maintaining, and optimizing system performance. Proactively identify potential issues and implement solutions to prevent system outages. Resolve complex technical problems escalated from the support team. Security and Compliance: Implement and maintain security best practices for Linux systems, including patch management, firewall configuration, and access controls. Ensure compliance with relevant industry standards and regulations (e.g., HIPAA, GDPR, PCI-DSS). Documentation and Reporting: Develop and maintain comprehensive documentation of systems, processes, and procedures. Prepare and present regular reports on system performance, incidents, and improvement initiatives to senior management. Continuous Improvement: Stay up-to-date with the latest Linux technologies, tools, and practices. Lead initiatives to improve the efficiency, reliability, and security of Linux environments. Drive innovation in infrastructure management, including the adoption of cloud technologies and containerization. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 10+ years of experience in Linux system administration, with at least 2 years in a leadership or senior technical role. Deep understanding of Linux operating systems (RHEL, CentOS, Ubuntu) and associated technologies. Strong knowledge of networking principles, including TCP/IP, DNS, and firewalls. Experience with automation and configuration management tools (e.g., Ansible, Puppet, Chef). Proficiency in scripting languages (e.g., Bash, Python). Experience with virtualization (e.g., VMware, KVM) and containerization (e.g., Docker, Kubernetes). Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and hybrid cloud environments. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Job Types: Full-time, Permanent Pay: Up to ₹100,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job Summary: The Technical Lead is responsible for leading a team of engineers in the design, implementation, maintenance, and troubleshooting of Linux-based systems. This role requires a deep understanding of Linux systems, network architecture, and software development processes. The Technical Lead will drive innovation, ensure system stability, and lead the team in delivering high-quality infrastructure solutions that align with the organization's goals. Key Responsibilities: Leadership and Team Management: Lead and mentor a team of Linux engineers, providing technical guidance and fostering professional growth. Manage workload distribution, ensuring that projects and tasks are completed on time and within scope. Collaborate with cross-functional teams to align IT infrastructure with organizational objectives. SLA & ITIL, Inventory Management System Design and Implementation: Architect, deploy, and manage robust Linux-based environments, including servers, networking, and storage solutions. Ensure the scalability, reliability, and security of Linux systems. Oversee the automation of system deployment and management processes using tools such as Ansible, Puppet, or Chef. Database management, MySQL, MongoDB, Elasticsearch, Postgres Maintenance and Troubleshooting: Lead efforts in monitoring, maintaining, and optimizing system performance. Proactively identify potential issues and implement solutions to prevent system outages. Resolve complex technical problems escalated from the support team. Security and Compliance: Implement and maintain security best practices for Linux systems, including patch management, firewall configuration, and access controls. Ensure compliance with relevant industry standards and regulations (e.g., HIPAA, GDPR, PCI-DSS). Documentation and Reporting: Develop and maintain comprehensive documentation of systems, processes, and procedures. Prepare and present regular reports on system performance, incidents, and improvement initiatives to senior management. Continuous Improvement: Stay up-to-date with the latest Linux technologies, tools, and practices. Lead initiatives to improve the efficiency, reliability, and security of Linux environments. Drive innovation in infrastructure management, including the adoption of cloud technologies and containerization. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 10+ years of experience in Linux system administration, with at least 2 years in a leadership or senior technical role. Deep understanding of Linux operating systems (RHEL, CentOS, Ubuntu) and associated technologies. Strong knowledge of networking principles, including TCP/IP, DNS, and firewalls. Experience with automation and configuration management tools (e.g., Ansible, Puppet, Chef). Proficiency in scripting languages (e.g., Bash, Python). Experience with virtualization (e.g., VMware, KVM) and containerization (e.g., Docker, Kubernetes). Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and hybrid cloud environments. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Job Types: Full-time, Permanent Pay: Up to ₹100,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

The Tender Executive is responsible for overseeing the tendering process, ensuring that the organization submits competitive and compliant bids for projects or services. Their role involves coordination, documentation, and analysis to secure business opportunities. Below is a detailed overview of their roles and responsibilities : Key Roles Tender Process Manager : Manage the preparation, submission, and tracking of tender documents. Compliance Coordinator : Ensure that tenders comply with legal, technical, and financial requirements. Stakeholder Liaison : Collaborate with internal teams and external clients to gather and provide information for tenders. Primary Responsibilities 1. Tender Preparation and Submission Identify and review tender opportunities through online portals, publications, or client notifications. Study and analyze tender requirements, terms, and conditions in detail. Coordinate with relevant departments (e.g., legal, finance, operations) to gather required information for bid preparation. Draft, compile, and format tender documents, ensuring accuracy and professionalism. Submit tenders within deadlines and follow up on submissions. 2. Tender Evaluation and Analysis Conduct cost analysis and price breakdowns to prepare competitive bids. Research and analyze competitors, industry trends, and market pricing. Highlight risks and benefits associated with the tender and make recommendations. 3. Compliance and Documentation Ensure all tender submissions meet the legal and regulatory requirements. Maintain a library of standard tender templates, documentation, and certifications. Keep records of tender documents, bid evaluations, and award results for future reference. 4. Coordination and Communication Liaise with clients, vendors, and partners to clarify tender details and requirements. Act as a point of contact between internal departments and external stakeholders during the tendering process. Arrange meetings and presentations to discuss tender strategies with senior management. 5. Risk Assessment and Mitigation Identify potential risks in tender submissions, such as financial, operational, or contractual issues. Work with legal and risk management teams to address concerns and minimize liabilities. 6. Post-Tender Activities Monitor tender results and debrief with clients when bids are unsuccessful to improve future performance. Prepare reports on tender performance, win/loss ratios, and lessons learned. Follow up on successful tenders to ensure smooth contract negotiation and implementation. 7. Market and Industry Research Stay updated on market trends, client needs, and new tender opportunities. Analyze competitor strategies and adjust bidding processes to stay competitive. 8. Process Improvement Propose improvements to tendering workflows to enhance efficiency and success rates. Introduce automation tools or software to streamline documentation and submission processes. Key Skills for Success Attention to Detail : Ensuring accuracy in tender documents and compliance with requirements. Analytical Skills : Evaluating cost, pricing, and risks associated with tenders. Time Management : Handling multiple tenders with overlapping deadlines. Communication : Engaging effectively with internal teams and external clients. Negotiation Skills : Managing pricing and terms during the tender and contract phases. Technical Proficiency : Familiarity with tender portals, bidding software, and office tools (e.g., Microsoft Excel, Word). Value Delivered by a Tender Executive Improves the company’s success rate in securing projects through competitive and compliant bids. Ensures legal and regulatory compliance, reducing risk to the organization. Enhances operational efficiency by streamlining the tendering process. Builds strong relationships with stakeholders to maximize business opportunities. Job Types: Full-time, Permanent Pay: From ₹13,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Hindi Language is a must Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) Language: Hindi (Preferred) Marathi (Preferred) Work Location: In person

Job Title: SLA Manager Location: Coimbatore Department: Service Management Reports To: General Manager Job Overview: We are seeking a detail-oriented and proactive SLA Manager to oversee the development, implementation, and management of Service Level Agreements (SLAs) for our organization. The ideal candidate will be responsible for ensuring that service delivery meets or exceeds agreed-upon standards, managing relationships with clients and internal stakeholders, and driving continuous improvement in service quality. Key Roles & Responsibilities: SLA Development: Develop, negotiate, and implement Service Level Agreements with clients and internal departments. Ensure that SLAs align with organizational goals and customer expectations. Performance Monitoring: Monitor and evaluate service performance against SLA metrics. Generate and analyze performance reports to identify trends, areas for improvement, and compliance issues. Incident & Escalation Management: Manage and resolve SLA-related issues and escalations. Act as the point of contact for SLA-related queries and concerns, ensuring timely resolution. Continuous Improvement: Drive initiatives to improve service delivery and operational efficiency. Collaborate with cross-functional teams to implement best practices and process improvements. Stakeholder Communication: Maintain strong relationships with clients and internal stakeholders. Communicate SLA performance and updates regularly, ensuring transparency and alignment. Compliance & Reporting: Ensure compliance with SLA terms and conditions. Prepare and present reports on SLA performance, including compliance status, issues, and improvement plans. Training & Support: Provide training and support to internal teams on SLA-related processes and procedures. Ensure that all relevant staff understand and adhere to SLA requirements. Documentation: Develop and maintain comprehensive documentation related to SLAs, including agreements, performance metrics, and improvement plans. Qualifications: Education: Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience. Experience: 3-5 years of experience in SLA management, service management, or a related role. Experience in managing SLAs in a technical or service-oriented environment is preferred. Technical Skills: Strong understanding of SLA principles, metrics, and best practices. Proficiency in service management tools and software (e.g., ITSM platforms). Familiarity with industry standards and frameworks (e.g., ITIL). Soft Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Detail-oriented with a focus on quality and customer satisfaction. Preferred Skills: Experience with contract negotiation and management. Knowledge of project management methodologies and tools. Familiarity with data analysis and reporting tools. Why Join Us: Career Growth: Opportunities for professional development and career advancement within the organization. Dynamic Environment: Work in a fast-paced and innovative environment with a focus on excellence. Competitive Compensation: Attractive salary and comprehensive benefits package. Collaborative Team: Join a supportive and dedicated team committed to delivering high-quality service. Job Types: Full-time, Permanent Pay: Up to ₹40,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 8056866655

Job Title: Cyber Security Engineer Location: Coimbatore Department: IT Security Reports To: Solution Specialist/ Project Director Job Overview: We are seeking a motivated and detail-oriented Junior Cyber Security Analyst to join our IT Security team. The successful candidate will assist in protecting our organization's information systems and data from cyber threats. This role provides an excellent opportunity for professional growth in the field of cyber security. Key Roles & Responsibilities: Monitoring & Analysis: Assist in monitoring network traffic, security alerts, and system logs for suspicious activities. Analyze and respond to security incidents under the guidance of senior staff. Incident Response: Support the investigation and resolution of security incidents. Document findings and actions taken in accordance with established procedures. Vulnerability Management: Help identify and assess security vulnerabilities. Assist in the application of patches and updates to mitigate risks. Threat Intelligence: Stay updated on the latest cyber threats and vulnerabilities. Contribute to threat intelligence efforts by researching and analyzing emerging threats. Security Tools: Utilize various security tools and technologies (e.g., firewalls, intrusion detection systems, antivirus software) to safeguard information systems. Compliance & Documentation: Assist in ensuring compliance with security policies, procedures, and regulations. Help maintain accurate and up-to-date documentation. User Support: Provide support to end-users regarding security-related issues and best practices. Assist with security awareness training and education. Qualifications: Education: Bachelor’s degree in Cyber Security, Information Technology, Computer Science, or a related field, or equivalent work experience. Experience: 2-4 years of experience in a cyber security or IT role, with a strong understanding of basic security concepts and technologies. Technical Skills: Familiarity with security tools and technologies, such as firewalls, IDS/IPS, antivirus software, and VPNs. Basic knowledge of networking and operating systems (Windows, Linux). Certifications: Relevant certifications such as CompTIA Security+, CEH (Certified Ethical Hacker), or similar are a plus but not required. Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Attention to Detail: High attention to detail and ability to handle multiple tasks simultaneously. Preferred Skills: Experience with scripting or programming languages (e.g., Python, PowerShell) is a plus. Knowledge of regulatory frameworks and standards (e.g., GDPR, HIPAA) is advantageous. Must have 2W/4W Driving License Hindi Language both written & speaking is a Must Why Join Us: Professional Development: Opportunities for growth and advancement in the field of cyber security. Dynamic Environment: Work in a fast-paced, collaborative environment with a focus on innovation. Competitive Salary: Competitive compensation package and benefits. Supportive Team: Join a supportive and experienced team dedicated to professional development and success. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹75,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 3 years (Preferred) Language: Hindi (Required) Work Location: In person

Job Title: Cyber Security Engineer Location: Coimbatore Department: IT Security Reports To: Solution Specialist/ Project Director Job Overview: We are seeking a motivated and detail-oriented Junior Cyber Security Analyst to join our IT Security team. The successful candidate will assist in protecting our organization's information systems and data from cyber threats. This role provides an excellent opportunity for professional growth in the field of cyber security. Key Roles & Responsibilities: Monitoring & Analysis: Assist in monitoring network traffic, security alerts, and system logs for suspicious activities. Analyze and respond to security incidents under the guidance of senior staff. Incident Response: Support the investigation and resolution of security incidents. Document findings and actions taken in accordance with established procedures. Vulnerability Management: Help identify and assess security vulnerabilities. Assist in the application of patches and updates to mitigate risks. Threat Intelligence: Stay updated on the latest cyber threats and vulnerabilities. Contribute to threat intelligence efforts by researching and analyzing emerging threats. Security Tools: Utilize various security tools and technologies (e.g., firewalls, intrusion detection systems, antivirus software) to safeguard information systems. Compliance & Documentation: Assist in ensuring compliance with security policies, procedures, and regulations. Help maintain accurate and up-to-date documentation. User Support: Provide support to end-users regarding security-related issues and best practices. Assist with security awareness training and education. Qualifications: Education: Bachelor’s degree in Cyber Security, Information Technology, Computer Science, or a related field, or equivalent work experience. Experience: 2-4 years of experience in a cyber security or IT role, with a strong understanding of basic security concepts and technologies. Technical Skills: Familiarity with security tools and technologies, such as firewalls, IDS/IPS, antivirus software, and VPNs. Basic knowledge of networking and operating systems (Windows, Linux). Certifications: Relevant certifications such as CompTIA Security+, CEH (Certified Ethical Hacker), or similar are a plus but not required. Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Attention to Detail: High attention to detail and ability to handle multiple tasks simultaneously. Preferred Skills: Experience with scripting or programming languages (e.g., Python, PowerShell) is a plus. Knowledge of regulatory frameworks and standards (e.g., GDPR, HIPAA) is advantageous. Must have 2W/4W Driving License Hindi Language both written & speaking is a Must Why Join Us: Professional Development: Opportunities for growth and advancement in the field of cyber security. Dynamic Environment: Work in a fast-paced, collaborative environment with a focus on innovation. Competitive Salary: Competitive compensation package and benefits. Supportive Team: Join a supportive and experienced team dedicated to professional development and success. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹75,000.00 per month Benefits: Commuter assistance Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 3 years (Preferred) Language: Hindi (Required) Work Location: In person

The role and responsibilities of an IT incident Coordinator (SLA) The responsibilities of IT incident managers encompass a wide range of tasks, including: Leadership and oversight: An IT incident manager provides strategic leadership and meticulous oversight of the incident management process. They help IT service desks navigate through the incident life cycle, collaborate with various teams, and devise incident response strategies to minimize the impacts of disruptions. Resource management: Incident managers allocate resources, including personnel, tools, and infrastructure, to promptly address incidents and ensure effective resource utilization. Additionally, they monitor the workload of the incident response team for smooth operations during the incident management process. Coordination and communication: Incident managers coordinate with various teams involved in incident response and delegate tasks to specific team members, including technical support teams, IT operations teams, and external vendors. They facilitate communication between stakeholders, provide regular updates on the status of incidents, and manage expectations regarding resolution timelines. Decision-making and problem-solving: During incident response, IT incident managers facilitate decision-making processes, guiding teams in identifying and implementing effective solutions to resolve incidents promptly. Root cause analysis: Incident managers lead the investigation of incidents to determine their root causes and underlying issues. They oversee the implementation of corrective and preventive measures to address root causes and prevent recurrence of incidents in the future. Continuous improvement: Incident managers drive efforts for ongoing improvement by conducting post-incident reviews and applying insights gained to enhance the effectiveness and efficiency of the incident management process. They analyze incident trends, identify areas for improvement, and implement changes to prevent similar incidents from occurring in the future. Documenting incident details and actions: Incident managers ensure comprehensive documentation of incident details, response actions, and outcomes, recognizing their importance for analysis, compliance, and future improvement efforts. Essential skills required for an IT incident manager To be effective, an IT incident manager must possess a blend of technical, managerial, and interpersonal skills. Technical expertise in security, networking, and systems is essential, along with proficiency in project management and organizational skills for executing incident response plans. Leadership and teamwork capabilities are crucial for motivating and coordinating team members effectively. Effective communication and presentation skills are necessary for delivering clear and tailored messages to diverse audiences. Analytical skills, critical thinking abilities, and stress management techniques are vital for evaluating situations, creating informed strategies, and navigating the pressures of incident management. Obtaining relevant certifications such as ITIL® Foundation, Certified Incident Manager (CIM), Certified Information Security Manager (CISM), or other certifications specific to incident management can enhance the qualifications and credibility of an IT incident manager. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

The role and responsibilities of an IT incident Coordinator (SLA) The responsibilities of IT incident managers encompass a wide range of tasks, including: Leadership and oversight: An IT incident manager provides strategic leadership and meticulous oversight of the incident management process. They help IT service desks navigate through the incident life cycle, collaborate with various teams, and devise incident response strategies to minimize the impacts of disruptions. Resource management: Incident managers allocate resources, including personnel, tools, and infrastructure, to promptly address incidents and ensure effective resource utilization. Additionally, they monitor the workload of the incident response team for smooth operations during the incident management process. Coordination and communication: Incident managers coordinate with various teams involved in incident response and delegate tasks to specific team members, including technical support teams, IT operations teams, and external vendors. They facilitate communication between stakeholders, provide regular updates on the status of incidents, and manage expectations regarding resolution timelines. Decision-making and problem-solving: During incident response, IT incident managers facilitate decision-making processes, guiding teams in identifying and implementing effective solutions to resolve incidents promptly. Root cause analysis: Incident managers lead the investigation of incidents to determine their root causes and underlying issues. They oversee the implementation of corrective and preventive measures to address root causes and prevent recurrence of incidents in the future. Continuous improvement: Incident managers drive efforts for ongoing improvement by conducting post-incident reviews and applying insights gained to enhance the effectiveness and efficiency of the incident management process. They analyze incident trends, identify areas for improvement, and implement changes to prevent similar incidents from occurring in the future. Documenting incident details and actions: Incident managers ensure comprehensive documentation of incident details, response actions, and outcomes, recognizing their importance for analysis, compliance, and future improvement efforts. Essential skills required for an IT incident manager To be effective, an IT incident manager must possess a blend of technical, managerial, and interpersonal skills. Technical expertise in security, networking, and systems is essential, along with proficiency in project management and organizational skills for executing incident response plans. Leadership and teamwork capabilities are crucial for motivating and coordinating team members effectively. Effective communication and presentation skills are necessary for delivering clear and tailored messages to diverse audiences. Analytical skills, critical thinking abilities, and stress management techniques are vital for evaluating situations, creating informed strategies, and navigating the pressures of incident management. Obtaining relevant certifications such as ITIL® Foundation, Certified Incident Manager (CIM), Certified Information Security Manager (CISM), or other certifications specific to incident management can enhance the qualifications and credibility of an IT incident manager. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job description (Back Office Executive) * Back office assistant to handle in our Wealth management company * A Bachelor's degree is must * minimum 3 years of Experience & 1 Year in Mutual Fund Industry * Female candidates only * Coordination with our reputed clients * Good Communication & Computer Skills * Handling the day-to-day tasks that arise at the workplace Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Investment management: 1 year (Preferred) Work Location: In person

Job Summary: The Technical Lead is responsible for leading a team of engineers in the design, implementation, maintenance, and troubleshooting of Linux-based systems. This role requires a deep understanding of Linux systems, network architecture, and software development processes. The Technical Lead will drive innovation, ensure system stability, and lead the team in delivering high-quality infrastructure solutions that align with the organization's goals. Key Responsibilities: Leadership and Team Management: Lead and mentor a team of Linux engineers, providing technical guidance and fostering professional growth. Manage workload distribution, ensuring that projects and tasks are completed on time and within scope. Collaborate with cross-functional teams to align IT infrastructure with organizational objectives. SLA & ITIL, Inventory Management System Design and Implementation: Architect, deploy, and manage robust Linux-based environments, including servers, networking, and storage solutions. Ensure the scalability, reliability, and security of Linux systems. Oversee the automation of system deployment and management processes using tools such as Ansible, Puppet, or Chef. Database management, MySQL, MongoDB, Elasticsearch, Postgres Maintenance and Troubleshooting: Lead efforts in monitoring, maintaining, and optimizing system performance. Proactively identify potential issues and implement solutions to prevent system outages. Resolve complex technical problems escalated from the support team. Security and Compliance: Implement and maintain security best practices for Linux systems, including patch management, firewall configuration, and access controls. Ensure compliance with relevant industry standards and regulations (e.g., HIPAA, GDPR, PCI-DSS). Documentation and Reporting: Develop and maintain comprehensive documentation of systems, processes, and procedures. Prepare and present regular reports on system performance, incidents, and improvement initiatives to senior management. Continuous Improvement: Stay up-to-date with the latest Linux technologies, tools, and practices. Lead initiatives to improve the efficiency, reliability, and security of Linux environments. Drive innovation in infrastructure management, including the adoption of cloud technologies and containerization. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 10+ years of experience in Linux system administration, with at least 2 years in a leadership or senior technical role. Deep understanding of Linux operating systems (RHEL, CentOS, Ubuntu) and associated technologies. Strong knowledge of networking principles, including TCP/IP, DNS, and firewalls. Experience with automation and configuration management tools (e.g., Ansible, Puppet, Chef). Proficiency in scripting languages (e.g., Bash, Python). Experience with virtualization (e.g., VMware, KVM) and containerization (e.g., Docker, Kubernetes). Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and hybrid cloud environments. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Job Types: Full-time, Permanent Pay: Up to ₹100,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): This is a WFO, 6 day work Work Location: In person

Job Title: Helpdesk Engineer Location: Mumbai (Fort CST) Department: IT Support Reports To: Team Leader Job Overview: The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and maintaining user satisfaction. The Helpdesk Engineer is also responsible for documenting issues and solutions and escalating more complex problems to higher-level IT staff as necessary. Key Roles & Responsibilities: Technical Support : Provide first-line support to end-users via phone, email, and chat. Troubleshoot hardware and software issues, including operating systems, applications, and networking problems. Issue Resolution : Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. Assist with system configurations, installations, and updates. Documentation: Maintain accurate records of support requests, solutions, and user interactions using a ticketing system. Document common issues and solutions for future reference. User Assistance : Guide users through problem-solving processes and offer clear, concise instructions to help them resolve their issues independently. Escalation: Identify and escalate complex or unresolved issues to senior IT staff or specialized teams. Follow up to ensure timely resolution. Training: Provide basic training and support to users on new systems and software applications. Assist with onboarding of new employees by setting up accounts and providing initial training. System Monitoring: Monitor system performance and perform routine checks to ensure the stability and security of IT infrastructure. Inventory Management : Assist with the tracking and management of IT inventory, including hardware and software assets. Continuous Improvement : Stay updated with industry trends and advancements to continually improve support processes and enhance technical skills. Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. Experience: Proven experience in a helpdesk or technical support role, with a solid understanding of computer systems, networks, and software applications. Technical Skills: Proficiency in Windows and Mac OS environments, as well as experience with common productivity software (e.g., Microsoft Office Suite). Knowledge of Active Directory, remote desktop tools, and ticketing systems is a plus. Certifications: Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are preferred. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Problem-Solving : Strong analytical and troubleshooting skills with a keen attention to detail. Customer Service : Demonstrated ability to deliver high-quality customer service and maintain professionalism under pressure. Work Environment: This position may involve working in a fast-paced environment with occasional after-hours support as needed. The role may require sitting for extended periods and using a computer for the majority of the workday. Preferred Skills: Having Knowledge in Hardware, Windows Desktop OS level issues, Printers troubleshooting. Basic Network knowledge & troubleshooting skills Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards Why Join Us: Career Growth: Opportunities for professional development and career advancement. Dynamic Environment: Work in a fast-paced and challenging environment with a focus on achieving results. Competitive Compensation: Attractive salary and comprehensive benefits package. Collaborative Culture: Join a supportive and dedicated team committed to success and innovation. How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position to [email address] with the subject line " Helpdesk Engineer Application ." Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Benefits: Commuter assistance Health insurance Shift: Day shift Experience: total work: 1 year (Preferred) Location: Mumbai, Maharashtra (Preferred) Work Location: In person