NOC Engineer

As a NOC Technician, your role involves monitoring and maintaining network infrastructure, servers, and IT systems to ensure 24/7 availability. You will respond to incidents, troubleshoot network issues, and escalate problems when necessary to maintain service levels. Key Responsibilities: - Network Monitoring: - Utilize monitoring tools to track network performance, servers, and infrastructure. - Identify, troubleshoot, and resolve network outages and performance issues. - Incident Management: - Respond to alerts, tickets, and incidents promptly. - Escalate unresolved issues to higher-level support teams. - Document incidents, resolutions, and recurring problems. - System Maintenance & Troubleshooting: - Conduct routine system checks and updates. - Troubleshoot connectivity issues, hardware failures, and software problems. - Assist with firmware and software upgrades as required. - Security & Compliance: - Monitor security threats and vulnerabilities. - Assist in implementing network security measures. - Ensure compliance with IT policies and best practices. - Collaboration & Communication: - Collaborate with network engineers, system administrators, and IT teams to resolve complex issues. - Provide reports and summaries on network performance and outages. - Communicate with clients or internal teams regarding incidents and resolutions. Qualifications & Skills: - Technical Skills: - Experience with network monitoring tools such as SolarWinds, Nagios, PRTG. - Knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF). - Familiarity with Windows/Linux servers and cloud services (AWS, Azure, Google Cloud). - Basic understanding of firewalls, VPNs, and security tools. - Soft Skills: - Strong problem-solving and analytical abilities. - Ability to work in a fast-paced, high-pressure environment. - Excellent communication and teamwork skills. - Attention to detail and strong documentation skills. Education & Experience: - Bachelor's degree in IT, Computer Science, or a related field (preferred). - 3 years of experience in network operations or IT support. - Certifications like CCNA, CompTIA Network+, or ITIL are a plus. In this role, you will be responsible for ensuring the smooth operation of network infrastructure, servers, and IT systems. Your expertise in network monitoring, incident management, system maintenance, security, and collaboration will contribute to the overall efficiency and effectiveness of the organization's technology infrastructure. As a NOC Technician, your role involves monitoring and maintaining network infrastructure, servers, and IT systems to ensure 24/7 availability. You will respond to incidents, troubleshoot network issues, and escalate problems when necessary to maintain service levels. Key Responsibilities: - Network Monitoring: - Utilize monitoring tools to track network performance, servers, and infrastructure. - Identify, troubleshoot, and resolve network outages and performance issues. - Incident Management: - Respond to alerts, tickets, and incidents promptly. - Escalate unresolved issues to higher-level support teams. - Document incidents, resolutions, and recurring problems. - System Maintenance & Troubleshooting: - Conduct routine system checks and updates. - Troubleshoot connectivity issues, hardware failures, and software problems. - Assist with firmware and software upgrades as required. - Security & Compliance: - Monitor security threats and vulnerabilities. - Assist in implementing network security measures. - Ensure compliance with IT policies and best practices. - Collaboration & Communication: - Collaborate with network engineers, system administrators, and IT teams to resolve complex issues. - Provide reports and summaries on network performance and outages. - Communicate with clients or internal teams regarding incidents and resolutions. Qualifications & Skills: - Technical Skills: - Experience with network monitoring tools such as SolarWinds, Nagios, PRTG. - Knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF). - Familiarity with Windows/Linux servers and cloud services (AWS, Azure, Google Cloud). - Basic understanding of firewalls, VPNs, and security tools. - Soft Skills: - Strong problem-solving and analytical abilities. - Ability to work in a fast-paced, high-pressure environment. - Excellent communication and teamwork skills. - Attention to detail and strong documentation skills. Education & Experience: - Bachelor's degree in IT, Computer Science, or a related field (preferred). - 3 years of experience in network operations or IT support. - Certifications like CCNA, CompTIA Network+, or ITIL are a plus. In this role, you will be responsible for ensuring the smooth operation of network infrastructure, servers, and IT systems. Your expertise in network monitoring, incident management, system maintenance, security, and collaboration will co