NOC Engineer

Job Summary:

The NOC Technician is responsible for monitoring and maintaining network infrastructure, servers, and IT systems to ensure 24/7 availability. They respond to incidents, troubleshoot network issues, and escalate problems when necessary to maintain service levels.

Key Responsibilities:

• Network Monitoring:
• Use monitoring tools to track network performance, servers, and infrastructure.
• Identify, troubleshoot, and resolve network outages and performance issues.
• Incident Management:
• Respond to alerts, tickets, and incidents in a timely manner.
• Escalate unresolved issues to higher-level support teams.
• Document incidents, resolutions, and recurring problems.
• System Maintenance & Troubleshooting:
• Perform routine system checks and updates.
• Troubleshoot connectivity issues, hardware failures, and software problems.
• Assist with firmware and software upgrades as needed.
• Security & Compliance:
• Monitor security threats and vulnerabilities.
• Assist in implementing network security measures.
• Ensure compliance with IT policies and best practices.
• Collaboration & Communication:
• Work with network engineers, system administrators, and IT teams to resolve complex issues.
• Provide reports and summaries on network performance and outages.
• Communicate with clients or internal teams regarding incidents and resolutions.

Qualifications & Skills:

• Technical Skills:
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
• Familiarity with Windows/Linux servers and cloud services (AWS, Azure, Google Cloud).
• Basic understanding of firewalls, VPNs, and security tools.
• Soft Skills:
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent communication and teamwork skills.
• Attention to detail and strong documentation skills.

Education & Experience:

• Bachelor's degree in IT, Computer Science, or a related field (preferred).
• 1–3 years of experience in network operations or IT support.
• Certifications like CCNA, CompTIA Network+, or ITIL are a plus.

Job Types: Full-time, Permanent

Pay: Up to ₹50,000.00 per month

Benefits:

• Health insurance

Experience:

• total work: 4 years (Preferred)

Work Location: In person