NOC Engineer

Role Overview: As a NOC Engineer at Bankai Group, you will play a crucial role in ensuring smooth operations of servers, networks, and telecommunications. Your primary responsibility will be to troubleshoot and monitor any issues that may arise, with a focus on resolving ILD customer complaints. You will work closely with different carriers, analyze performance reports, and take corrective actions to maintain optimal performance. Key Responsibilities: - Resolve issues related to servers, networks, and telecommunications by troubleshooting and monitoring consistently - Handle ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio, etc. - Check Carrier wise performance Report, IP report & Band Width Utilization Report - Coordinate with different carriers for new interconnections or active carriers - Monitor Soft Switch and take corrective actions - Analyze Hardware/Software related alarms in coordination with Vendors and resolve issues - Daily analysis of ASR & ACD - Experience in various Protocols such as SS7, SIP, SIGTRAN & H.323 to diagnose call failures - Handle performance-based issues like low ASR, low ACD, high PDD, and blocked circuits Qualifications Required: - Bachelors/Masters or Diploma in any field - Mandatory Skills: SIP, ILD/NLD Please Note: Bankai Group is committed to providing an inclusive work environment that values authenticity, integrity, teamwork, and continuous learning. Adherence to statutory rules and regulations is essential to being a good corporate citizen. Effective two-way communication is encouraged for sharing management goals, employee feedback, suggestions, and grievances.,