Support Finance & HR: raise SaaS invoices, reconcile CDRs, chase GST/TDS, update revenue dashboards; keep employee records, compile payroll data, post JDs, screen CVs, schedule interviews. Perfect for detail-oriented grads to grow and learn quickly.
Roles and Responsibilities: We are seeking a proactive and experienced Operations Team Lead to oversee the day-to-day operations of our IT infrastructure. This role requires strong expertise in server management, system monitoring, security compliance, and customer-facing issue resolution. The ideal candidate will lead a team responsible for ensuring high availability, performance, and security of all operational systems. Key Responsibilities: Lead the operations team in managing and maintaining production and staging servers, ensuring optimal uptime, performance, and security. Monitor system health, logs, and metrics using tools like Nagios, Prometheus, Grafana, or ELK stack , and proactively identify and resolve issues before they impact services. Drive root cause analysis and resolution for incidents and service disruptions, including performance bottlenecks, software bugs, and configuration issues. Ensure secure configuration and operation of infrastructure by enforcing best practices in firewalling, access control, patch management, and vulnerability mitigation . Implement and refine standard operating procedures (SOPs) for system maintenance, monitoring, deployments, and escalation management. Serve as the escalation point for technical issues, customer concerns, and production incidents, coordinating timely resolution and communication. Collaborate with internal engineering, QA, and support teams to streamline operations, improve system resilience, and enhance customer satisfaction. Plan and manage regular system updates, security audits, and failover testing to ensure business continuity. Provide mentorship, training, and performance oversight for team members, promoting a culture of accountability and continuous improvement. Maintain documentation for infrastructure architecture, operational processes, and incident reports. Desired Candidate Profile: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT operations, system administration, or DevOps, including team leadership or supervisory roles. Strong hands-on experience with Linux/Unix server environments , networking concepts, and infrastructure tools. Proficient in troubleshooting, performance tuning, log analysis , and system debugging. Knowledge of monitoring and alerting systems, automation/scripting (e.g., Bash, Python), and infrastructure-as-code tools is a plus. Familiarity with customer support practices, incident communication, and service-level management. Experience working in environments with high availability, disaster recovery, and security compliance requirements. Strong interpersonal and communication skills, with the ability to manage stakeholders, lead teams, and handle customer-facing situations with professionalism. Certifications such as RHCE, AWS SysOps, or CompTIA Security+ are advantageous.
Roles and Responsibilities: Technical Support Engineer We are seeking a Technical Support Engineer who can provide exceptional technical assistance to our clients and build lasting professional relationships. The ideal candidate will actively contribute to customer satisfaction by ensuring smooth onboarding, resolving technical issues, and enhancing client engagement. The role focuses on delivering solutions to client challenges, promoting our products' value, and collaborating with internal teams to ensure timely resolution of customer concerns. Responsibilities: Provide technical support to clients by diagnosing and resolving issues promptly. Assist clients in setting up and navigating software or systems. Collaborate with clients to understand their needs and ensure a positive experience. Promote the value of products and services by delivering exceptional support. Document customer interactions and maintain detailed records of technical issues. Escalate unresolved problems to higher-level support or development teams. Assist in creating user guides, FAQs, and training materials to enhance customer onboarding and experience. Conduct training sessions for clients to maximize product adoption and usability. Proactively identify and suggest improvements to systems, processes, or services. Monitor and report on client feedback to improve support strategies and product development. Desired Candidate Profile: Bachelors degree in Computer Science, IT, or a related technical field. Proven work experience as a Technical Support Engineer, Customer Success Manager, or a similar technical role. Strong problem-solving skills and technical expertise relevant to the product or service. Exceptional interpersonal and communication skills to foster positive client relationships. Experience in developing and delivering training or educational materials. Ability to work independently and manage multiple clients or tasks simultaneously. Strong organizational skills and attention to detail. A customer-focused mindset with a proactive approach to resolving issues. Experience with troubleshooting software, networking, or systems issues is highly desirable.