Team Lead - Operations

Roles and Responsibilities:

Operations Team Lead

Key Responsibilities:

• Lead the operations team in managing and maintaining production and staging servers, ensuring optimal uptime, performance, and security.
  
• Monitor system health, logs, and metrics using tools like

  Nagios, Prometheus, Grafana, or ELK stack

  , and proactively identify and resolve issues before they impact services.
• Drive root cause analysis and resolution for incidents and service disruptions, including performance bottlenecks, software bugs, and configuration issues.
  
• Ensure secure configuration and operation of infrastructure by enforcing best practices in

  firewalling, access control, patch management, and vulnerability mitigation

  .
• Implement and refine standard operating procedures (SOPs) for system maintenance, monitoring, deployments, and escalation management.
  
• Serve as the escalation point for technical issues, customer concerns, and production incidents, coordinating timely resolution and communication.
  
• Collaborate with internal engineering, QA, and support teams to streamline operations, improve system resilience, and enhance customer satisfaction.
  
• Plan and manage regular system updates, security audits, and failover testing to ensure business continuity.
  
• Provide mentorship, training, and performance oversight for team members, promoting a culture of accountability and continuous improvement.
  
• Maintain documentation for infrastructure architecture, operational processes, and incident reports.
  

Desired Candidate Profile:

• Bachelors degree in Computer Science, Information Technology, or a related field.
  
• 5+ years of experience in IT operations, system administration, or DevOps, including team leadership or supervisory roles.
  
• Strong hands-on experience with

  Linux/Unix server environments

  , networking concepts, and infrastructure tools.
• Proficient in

  troubleshooting, performance tuning, log analysis

  , and system debugging.
• Knowledge of monitoring and alerting systems, automation/scripting (e.g., Bash, Python), and infrastructure-as-code tools is a plus.
  
• Familiarity with customer support practices, incident communication, and service-level management.
  
• Experience working in environments with high availability, disaster recovery, and security compliance requirements.
  
• Strong interpersonal and communication skills, with the ability to manage stakeholders, lead teams, and handle customer-facing situations with professionalism.
  
• Certifications such as

  RHCE, AWS SysOps, or CompTIA Security+

  are advantageous.