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6.0 - 9.0 years

5 - 9 Lacs

Pune

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This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

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10.0 - 15.0 years

10 - 15 Lacs

Chennai, Tamil Nadu, India

On-site

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Job description DevOps Lead The successful candidate will have the opportunity to work as a DevOps Lead on client facing projects with a focus on infrastructure design configuration management and automation Three to five years experience as a DevOps Lead Overall 10 years experience in the IT industry A deep understanding of DevOps tools processes and best practices Expert knowledge of configuration management orchestration containerization deployment automation Experience working with application developers project managers and other stakeholders in a fast paced high availability environment where the focus is on application performance availability and customer satisfaction Motivated self starter who continuously engages and collaborates with others to reach the collective end goal Excellent leadership and decision making skills Strong English verbal and written communication skills Key Responsibilities Define the configuration of hosting environments based on requirements provided by Dev Architecture and Infrastructure teams Prepare technical specifications for DevOps solutions and conduct design walkthroughs with Architecture and Project Teams Ability to adopt Infra as a Code IaC methodology while provisioning infrastructure on premises or cloud Responsible for operationalization of new automated platforms including runbook documentation and capacity management Implement effective logging monitoring and ing solutions Automate service restarts and other maintenance and support tasks as part of project implementations Define upgrade strategies and maintaining currency of DevOps and Cloud tools and services Maintain up to date knowledge of core DevOps and related technologies Provide rotating on call L3 support for business critical applications and systems as well as project implementation support Participate in annual disaster recovery DR planning and testing Advanced proficiency with operation and support of enterprise grade Linux based virtual servers Demonstrate ability to perform complex troubleshooting in Cloud environments Good experience in managing and troubleshooting cloud based container orchestration platforms Familiarity with modern web application architecture technologies including AngularJS and Spring Boot Experience with Microservices based applications including providing support troubleshooting issues in API Gateways mTLS API Security Frameworks like JWT OAuth etc Solid conceptual understanding of infrastructure and technology stack for achieving HA and DR ready implementations Advanced understanding of core TCP IP v4 network concepts to provide in segregated network environment intranet DMZ extranets This would include understanding of DNS routing load balancing firewall ACLs etc Ability to work with internal external parties to conduct respond remediate for application infrastructure vulnerability assessments VAs processes Relevant Tools Technologies Configuration Management Ansible CloudFormation Continuous Integration Jenkins Artifact Repository Nexus Orchestration AWS ECS EKS Fargate OpenShift Kubernetes Containerization Docker Podman Buildah Scripting Python YAML Groovy PowerShell API Management Spring Cloud Gateway AWS API Gateway Service Mesh Web Apache HTTPd AngularJS Spring Frameworks Apache Tomcat JBossEAP Network F5 BIG IP LTM APM Monitoring Dynatrace rsyslogd Site24x7 Cloud Virtualization AWS VMware Security CAST SonarQube Qualys Sentinel Other Tools RHEL Git

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4.0 - 10.0 years

5 - 6 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

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Must Have : Must be between 4 to 10 years of experience with At least 1-full cycle implementations of EWM or 2 to 5 years of Dedicated EWM Support. Strong warehouse and Logistics Business Process Knowledge and experience. Should have experience in preparing Test Cases and working, Should have strong exposure of SAP EWM Outbound, Inbound and Internal processes with VAS, Quality Inspections, Wave Management, Physical Inventory, Posting Changes EWM Storage Controls, EWM Wave Management, EWM RF Framework, EWM Warehouse Monitor Labour Management, Yard Management and Cross Docking in EWM Experience in creation of Master Data i.e. Packaging Specifications, Warehouse Organizational Structure, Settings for Handling Units etc. Must have sound knowledge and experience in configuring/modifying Post Processing Framework in SAP EWM. Along with a strong expertise in setting up the system integration between SAP ERP with SAP EWM Good to Have : Possesses good communication skills to coordinate, resolve queries of both external and internal customers Team leadership experience with excellent interpersonal skills and people centric approach to understand employee needs as well as to manage employee expectations Self-motivator and result oriented to complete task as per timelines Must have good analytical and problem solving skills

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0.0 - 3.0 years

1 - 4 Lacs

Gandhinagar, Ahmedabad

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We are looking for a motivated and detail-oriented Fresher & Experienced Accountant to join our team. This is an excellent opportunity for recent graduates to gain hands-on experience in accounting, financial reporting, and data entry. The ideal candidate will assist the accounting team in maintaining accurate financial records, performing basic accounting functions, and supporting various financial tasks. A keen eye for detail, a willingness to learn, and the ability to work with accounting software are essential. Role & responsibilities Preferred candidate profile Assist in recording financial transactions in accounting software (e.g., Tally, QuickBooks, Excel). Support the accounts payable and receivable functions by processing invoices, receipts, and payments. Help identify and resolve discrepancies between bank transactions and company records. Assist in preparing basic financial reports, including balance sheets and profit & loss statements. Assist in the preparation of tax returns for applicable taxes (e.g., GST, TDS, VAT). Maintain accurate and up-to-date financial records for the company using accounting software (e.g., Tally, QuickBooks, SAP). Participate in training sessions and workshops to enhance accounting knowledge and skills. Basic understanding of accounting principles (e.g., double-entry bookkeeping). Eagerness to learn and develop professionally in the field of accounting. Ability to work in a team and collaborate with colleagues.

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13.0 - 15.0 years

45 - 50 Lacs

Bengaluru

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We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions. The Work itself: Design code and systems that touch 40% of the world population while influencing Visa s internal standards for scalability, security, and reusability Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments. Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem. Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation. Plays a significant role in the development and delivery of new features from end-to-end. As a Senior Manager in Software Engineering, you will provide technical leadership for one or more product offerings within Value Added Services team. This role extends beyond resource management, development, delivery and you will be required to participate in application architecture, feature design, end to end network topology, application scalability needs and be the owner for bringing up an application from whiteboard to life. People: 1. Grows team members and builds a high-performing team. 2. Spends time recruiting and organizing activities that increase retention. 3. Creates an environment of psychological safety, enabling team members to thrive. 4. Represents the team in the wider engineering and tech organizations. Technical: 1. Drives the team to decide how to implement our product. 2. Spends time driving technical discussions and decisions and writing code. 3. Actively guide architecture, tool choices and internal technical quality and best practices. 4. Actively raises and drives work to manage tech debt, scalability, performance and maintainability of our software. 5. Ensures support and operations for services in production with aid of their team. 6. Drives technical excellence. Process: 1. Continually tunes the team software process to deliver a sustainable and seamless flow of value. 2. Managing productivity of the engineers in the team. 3. Partnering with product managers in developing short term strategy and roadmap that align with business goals for the initiatives that you would be directly involved in. 4. Partnering with remote teams to ensure alignment across product development. The Skills You Bring: Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale Challenge the Status Quo: Comfort in pushing the boundaries, hacking beyond traditional solutions Language Expertise: Expertise in one or more general development languages (eg, Java, C#, C++) Builder: Experience building and deploying modern services and web applications with quality and scalability Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams. A self-starter who takes accountability for getting things done. Passionate about growing others while growing yourself. An interest for continuous improvement and helping engineers to feel part of something bigger. Top-notch stakeholder management skills, including the ability to influence colleagues in small, cross-functional scrum teams. Great written and verbal communication skills. Basic Qualifications 13+ years of relevant work experience with a Bachelor s Degree or with an Advanced Degree Bachelors/master s degree in computer science engineering or other related fields with a minimum of 10+ years of experience in application development / engineering using Java backend development with strong proficiency in Java, Spring Boot, JPA, Hibernate and relevant technologies. At least 2+ years of experience as an Engineering Manager / Tech Lead directly managing a team of Individual Contributors, planning and supporting their career development. Experience working with Agile process and principles. Ability to communicate equally effectively with both technical and non-technical stakeholders. Modern Cloud-Native architectures and practices. To name some: high-availability, high-scalability, microservices, 12-factor apps, CI/CD, heavy testing automation and observability. TDD, BDD and Contract testing. Proven delivery of well-tested, scalable, fault-tolerant and performant solutions. Having worked in a collaborative environment where you are comfortable reviewing code of your peers. Experience in Microservice architecture, Containers Orchestration (Kubernetes, Docker etc.,) Strong understanding of generative AI models and tools, such as GPT, Llama, and Anthropic etc., and using MCP (Model Context Protocol). Highly driven, resourceful and results oriented.

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5.0 - 10.0 years

30 - 35 Lacs

Bengaluru

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Value Added Services (VAS), India: The vision for Value Added Services (VAS) team is to transform how India buys high-consideration products online by offering them Best-In-Class After Sales services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations in specific cities. Today, we are focused on building a Pan-India 5* rated life cycle service support for vast majority of Amazon customers across multiple categories. We aim to do this by leveraging skilled experts to provide services to customers across product life-cycle. We today provide following services at scale: (a) Pre-Purchase Service Make a new purchase decision, (b) Ready-To-Use Service Get started with a newly bought product, (c) Return Service Solve issues with a newly purchased product, (d) Repair Service Get continuous support during the life of the product, (e) Exchange Service Help customers extract maximum value for a used product. Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a Business Development Manager who shares Amazons passion for the customer someone who understands the importance of compelling programs in creating an overall customer (seller and buyer) experience. In this role you will be responsible for working closely with external partners/vendors, finance and transportation teams. You will also partner with product management teams as well to identify long term features and programs to improve the customer and partner experience on the Amazon platform. Identify, analyze and work with operational teams to solve partner issues Own program management for partner facing interactions and engage with partner teams to drive adoption for the program Design, implement and audit key customer facing programs by partnering with internal and external teams Own data analysis for the program Monitor and resolve partner impacting operational issues to resolution This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment We are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great voice and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights to improve customer experience. 5+ years of professional or military experience Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals Experience with sales CRM tools such as Salesforce or similar software Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

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3.0 - 8.0 years

11 - 15 Lacs

Bengaluru

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Value Added Services (VAS) team is looking for a data-driven and result-oriented business leader to expand services charter for Indian customers. A successful candidate will build solutions by leveraging existing business partner relationships and will forge new synergistic relationship. He/She will be a self-starter, embraces ambiguity and operates with significant autonomy with senior leaders. This role presents a significant opportunity to create and scale a new businesses from scratch in a rapidly growing space for Amazon India customers. It requires the candidate to demonstrate strong commercial acumen and robust business development & relationship management skills. Design the overall engagement strategy with multiple teams on VAS services To Manage the P&L of the service Consult and work with various internal stakeholders to draw an operational plan for the service. Set up and own review mechanism Influence product roadmap to address the needs of Brands/Sellers/Internal stakeholders by working closely with product management and technical teams Understand business and customer requirements to scope work for onboarding new categories A day in the life Auditing and analyzing key customer input metrics Engaging with external stakeholders such as brands, sellers, business partners to ensure customer offerings are best-in-class Working with category, fulfillment, transportation, technical teams to maintain high bar on customer experience Building medium-long term projects with product, legal and other partner teams Planning for upcoming events About the team VAS teams mission is to build trust with product purchase on A.in through a portfolio of services across categories. This team interacts with multiple internal stakeholder teams and external partners to offer product-attached services to India customers. Business Development managers interact with category and external partner teams to constantly raise customer experience bar. In VAS team, Business Managers are expected to own initiatives that improve revenue streams and reduce wastage and costs. 3+ years of business development, partnership management, or sourcing new business experience 3+ years of developing, negotiating and executing business agreements experience Bachelors degree Experience with sales CRM tools such as Salesforce or similar software Experience in setting up and managing a sales pipeline Experience interpreting data and making business recommendations Experience in online advertising or high-tech products/services

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5.0 - 10.0 years

12 - 16 Lacs

Bengaluru

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Plan the pilot, program roll-out, training, launch for all LM channels (with business model, delivery and process customization required for each channel). Work closely with multiple stakeholders Payments business, Last Mile Program and Operations teams, Finance, Tech, Legal, finance, and leadership teams to define and set-up the business processes. Work with LM ACES team and Zonal Payment Program Managers to finalize the experience (especially channel, Last Mile DA and partner experience) and work with business product managers to incorporate necessary changes in the product and business process. Model and plan the right incentive structure customized by various channels to encourage and drive behavior. Monitor adoption, fraud and put in place long term mechanisms to ensure growth as per compliance and norms. Define and monitor key metrics on programs and work with Payments business and respective program teams to drive necessary action with field teams, business and leadership teams, to achieve goals. Own the business reporting of the LM execution and goals through WBR / MBR / QBRs to both IN Ops and business leadership. Internal job description N/A Basic qualifications 5+ years experience in program or project management Experience defining program requirements and using data and metrics to determine improvements 5+ years of experience working cross functionally with tech and non-tech teams 5+ years of experience delivering cross functional projects Bachelor s Degree in Engineering, Science, Logistics, or similar field 5+ years of program and/or product management experience in consumer goods with understanding of trade marketing and execution and dealing with a geographically vast and diverse network. A person with excellent written and verbal communication skills. Strong change management and influencing skills; ability to negotiate and across all levels A person with the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, stakeholder teams, ground operations teams. A person who can take calculated risks & make recommendations and decisions to drive significant organizational change. A person who can showcase judgment and decision making skills to balance customer experience with financial impact. Preferred qualifications MBA from a top tier university Work experience operations/ program execution in the Payments / Wallets space will be an added advantage. Work experience in running value-added service program/ operations is an advantage 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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2.0 - 7.0 years

4 - 9 Lacs

Bengaluru

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Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you. We are looking out for candidates for Catalog Assistant In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in. Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations. Report audit results and communicate them to others within the organization. Analyze data and identify new trends/patterns. Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality. Should be open to working on Saturday & Sunday, with any other 2 days of the week as off. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level

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4.0 - 9.0 years

8 - 18 Lacs

Bengaluru

Hybrid

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About This Role: We are looking for a skilled and motivated VAS Engineer to join our team in Bengaluru , supporting Ericssons Value Added Services and related support systems across GSM (2G, 3G, 4G) networks. You will play a critical role in ensuring high availability, performance, and reliability of VAS infrastructure while supporting both planned and unplanned network operations. Handling VAS Operations and maintaining service availability for VAS nodes with proper work focus for Alarm handling, support Hardware/software/configuration related issues, configuration of all Nodes pertaining to VAS domains and emergency handling/outage Support for VAS and IMS nodes/products/network! Key Responsibilities: Ensure smooth and uninterrupted operation of GSM and TCP/IP-based services Administer and manage VAS platforms and support systems. Conduct regular preventive and corrective maintenance of network systems. Execute and plan scheduled maintenance activities such as health checks and backups . Participate in problem management , escalation handling , and CSR follow-ups . Collaborate with cross-functional teams for configuration, troubleshooting, and optimization of VAS network elements. Deliver operational support for Mobile GSM networks including 2G, 3G, and 4G technologies. Required Skills & Competencies: Solid understanding and hands-on experience in: GSM , SS7 , Sigtran TCP/IP , SCCP , SCTP IMS , Diameter protocol Strong problem-solving skills and ability to work under pressure. Proficiency in troubleshooting and root cause analysis. Exposure to Ericsson platforms and tools will be an added advantage. Qualifications: Education: B.E / B.Tech. in Electronics & Communication or a related field. Experience: 4 to 8 years in VAS support and mobile core network operations. Why Join Ericsson? At Ericsson, we believe in innovation, collaboration, and fostering a culture of excellence. You will work with cutting-edge technologies and have the opportunity to contribute to next-generation network solutions that transform industries and society.

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1.0 - 6.0 years

3 - 8 Lacs

Kolkata, Mumbai, New Delhi

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About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. About the Role We are looking for dynamic, detail-oriented and data driven professionals to join our newly established advisory team in Bangalore, India. Partnering with Customer Success and Account Managers, this team will play a pivotal role in strategic business development by scaling operational and high value engagements for our global customer base. The Advisors in this role will focus on supporting Operational Reviews, Quarterly Business Reviews (QBRs), and Value Assessments (VAs) by demonstrating qualitative and quantitative benefits of the Boomi platform to various stakeholders within a customer s IT organization. They will possess strong data acumen to product data, platform usage, adoption trends, and value metrics to create insights-driven customer deliverables that focus on enabling informed decision-making and continuous optimization of their Boomi implementation. Location - Bangalore Key Responsibilities Data Preparation and Analysis: Extract and analyze platform usage, adoption trends, and value metrics to create insights-driven customer deliverables. Prepare data-backed presentations by collaborating with Customer Success and Account Managers highlighting usage trends, platform benefits, cost savings and maturity assessments. Operational Support for Reviews: Prepare slides and data points for Monthly Adoption Reviews and QBRs. Collaborate with account teams to tailor content based on customer-specific needs. Value Assessments: Conduct structured value assessments to showcase the business outcomes achieved through Boomi. Develop and curate findings tied to documented outcomes using reference metrics like cost avoidance and ROI. Insights and Contextual Updates: Provide commentary on trends, usage updates, and contextualized feature recommendations based on customer activity and platform changes as well as industry trends and point of views. Scalable Processes: Work on a mix of automated and augmented processes to ensure consistent high-value engagement across accounts. Leverage tools and processes to streamline data-driven insights and support scaled success initiatives. Standardize best practices for adoption and value realization discussions. Requirements Experience 5+ years of background in Customer Success, Advisory, Data or Business Analysis, or related roles. Proficiency in data analysis and creating presentations for executive-level discussions. Analytical mindset with attention to detail and the ability to contextualize data into actionable insights. Excellent collaboration, communication and organizational skills to work with cross-functional teams. Familiarity with SaaS platforms and value realization methodologies including tools like PowerBI/Tableau, Gainsight, Salesforce and business intelligence platforms Knowledge of cost optimization and ROI analysis in technology solutions. Qualifications Education: Bachelor s degree or diploma in fields such as Business Administration, Computer Science, Information Systems, or related disciplines. Certifications Have or achieve full Boomi Developer, Architect, and Administrator certifications within the first two months of employment. Certifications in Data Analysis or Data Science vocational courses Why Join Us? This is an exciting opportunity to shape a new team and directly contribute to scaling Boomi s Customer Success operations globally. You will play a critical role in driving measurable value for customers and enabling their long-term success with the Boomi platform. #LI-NR1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com . This inbox is strictly for accommodations, please do not send resumes or general inquiries.

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0.0 - 5.0 years

4 - 5 Lacs

Bengaluru

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Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you. We are looking out for candidates for Catalog Assistant In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in. Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations. Report audit results and communicate them to others within the organization. Analyze data and identify new trends/patterns. Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality. Should be open to working on Saturday & Sunday, with any other 2 days of the week as off. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Knowledge of Excel at an advanced level

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12.0 - 17.0 years

20 - 25 Lacs

Kolkata, Mumbai, New Delhi

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JOB TITLE: Principal Consultant - SAP EWM Experience Required: 12+ years DEPARTMENT: SAP Delivery DSC Location - Hyderabad/ Pune RESPONSABILITIES: Configure and maintain relevant ECC (S/4) components including but not limited to SAP WM/EWM (including documentation) Review, analyze, and evaluate as-is business processes for warehouse management within the Procure to Pay (PTP) or Demand to Supply (DTS) work stream. Design to-be business processes for warehouse management based on SAP PTP or DTS global template and best practices. Provide guidance to the businesses on the appropriate use of the SAP system Lead and assist in SAP design sessions Support business users in delivery of end user training. Create and manage SAP project tracks to implement or deploy capabilities as required: blueprints, gap analysis, end-to-end process design, testing strategy, cutover plans, training, etc. Build and deliver executive communication regarding project strategy decisions on scope, cost quality Perform or manage production support of SAP business processes as needed Act as escalation point for solution design or troubleshooting with outside service partners Support ABAP or SAP technical development as appropriate Project leadership and support of all active units and departments using SAP, with primary focus area on Warehouse Management Key Skills Required: Expert level skills of SCM EWM/SAP S/4 HANA EWM business process design and development with 10+ years of SAP experience that includes at least 5+ years of EWM project deployment experience. Sound functional and technical understanding of Embedded and Decentralization SAP S/4 HANA EWM system architecture. Strong S/4HANA EWM business process integration with legacy and other 3rd party systems for Inbound, Outbound, and Internal processes. Knowledge on EWM integration with cross functional topics: Production processes, Quality Processes, Transportation management. Sound concepts (hands-on preferred) on advanced EWM topics specifically Picking Optimization, Labor Management, VAS, Kitting, etc. Knowledge on Handling Unit Management (required) and Serialization (preferred). Extensive knowledge on batch management and batch search strategies. At least one end-to-end deployment experience of EWM integration with non-SAP systems, as an SAP EWM solution expert for identifying, analyzing, translating, and documenting business requirements for the EWM integration with 3rd party middleware integration technology architecture. Understanding of end-to-end logistics processes and being able to understand the business requirement clearly. Knowledge on solving stock inconsistency, queue management, bin inconsistency, etc, issues experienced in daily business processes. Should have hands-on experience optimizing RF and Fiori apps for mobilizing warehouse process execution. Preferred, if a candidate has working exposure integrating RFID with S/4HANA systems. Excellent communication skills and able to prepare and conduct fit-gap workshops and EWM non-native integrations solution expert for identifying, analyzing, translating, and documenting business requirements for the client. EDUCATION: Any bachelor s degree, preferably with an Engineering background. Functional experience would be considered as a value add. Location - Hybrid model of working. Candidates in Pune and Hyderabad are preferred. Flexible with location for right candidate Working Time - Willing to work during the US Eastern time.

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4.0 - 8.0 years

3 - 7 Lacs

Bengaluru

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Provide L2/L3 level support to customers in isolating, diagnosing, reproducing and solving technical issues in a timely manner. Understand and manage client expectations to ensure strong client service and satisfaction Communicate with the customer on the status and provide regular progress updates by o Attending Incident resolution calls with clients and internal stakeholders o Representing the team on routine Incident update calls with clients o Managing clients on live calls Work with respective support teams for Incident investigation, diagnosis and resolution. Determine if an incident needs to be escalated according to priority and severity of issue Participate in Incident review following major Incidents Draft and prepare final RCAs for Sev-1s and Sev-2s Facilitate and support lessons learned reviews and track RCA and remediation items. Monitor the Incidents and manage workload in their respective queues to ensure that client s SLAs and internal OLAs are respected Actively contribute to the Knowledge Base and other organization driven initiatives. Have a level-headed customer-first approach and be passionate about solving customer issues. Have a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Able to work independently, responding to customer issues and driving them to resolution with minimal supervision Prepare incident reports and trackers ( Internal/ External / Ad hoc) Work on real-time notifications for incident communication to clients We are looking for a self-motivated, client-facing and knowledgeable Incident Managers who embraces challenges supporting a Global Customer Base. Critical Skills Communication Ability to communicate confidently and effectively at all levels- Both verbally and in written, with clients and within org. Logical approach to problem solving Adhere to predefined Incident Management Process Should be able to distinguish between different severities and priorities as per defined definitions and act accordingly Should be able to recognize incidents eligible to be escalated to Engineering and Dev teams Technical Should be able to understand and collect the prerequisites helpful for primary troubleshooting of the issue reported. Mandatory Requirements In depth knowledge of Linux and troubleshooting skills Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods Experience on SMSC, USSD, VAS, SDP (Service Delivery Platform) SDP / RDP knowledge SS7 protocol & concepts Knowledge of Wireshark, SMS and TCPdump Networking Concepts Desired Hands on experience with MySQL or PgSQL, Mongo DB Knowledge of CLOUD based operations.

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8.0 - 13.0 years

9 - 10 Lacs

Hyderabad

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We are looking forward to hire SAP EWM Professionals in the following areas : 8+ years of experience in SAP systems implementation (EWM, LE, and MM areas) In-depth knowledge of SAP EWM module, including configuration and integration. Proficiency in warehouse and logistics processes. 1 full-cycle EWM implementation is a plus Good understanding of SAP EWM Outbound, Inbound, and Internal processes with VAS, Quality Inspections and EGR, Wave Management, Physical Inventory, Posting Changes Experience in the creation of Master Data i.e., Packaging Specifications, Warehouse Organizational Structure, Settings for Handling Units, etc. Should have sound knowledge and experience in configuring/modifying Post Processing Framework in SAP EWM. Along with a strong expertise in setting up the system integration. Should have experience in configuration of Pack, VAS, Quality Inspection, Physical Inventory, Slotting, Warehouse Structure Creation and Docking Must have knowledge in direct goods receipt and deconsolidation, good issue process via stock transfer orders, put away and picking strategies, Kitting Knowledge in cross-functional modules for integration such as PP, QM, and MM modules Knowledge about implementing Labour Management, Yard Management, and Cross Docking in EWM. In-depth knowledge of user exits, batch jobs, and SAP standard reports. Ability to handle and lead the development of WRICEF objects independently in collaboration with ABAP. Should have knowledge in release management and new functionality/enhancement assessments Should have experience in EWM support Experience in RF framework. Experience in data migration tools. Exposure to EWM-related Fiori apps. Experience in custom (RICEFW) developments. Knowledge about system enhancements and configuration Experience in analysis, design, development, testing, implementation, and documentation Strong teamwork skills Excellent English verbal and written communication Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

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1.0 - 6.0 years

8 - 9 Lacs

Bengaluru

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Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you. We are looking out for candidates for Catalog Assistant In this role, you will be responsible for working closely with Service Providers, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in. Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact Root cause defects to understand underlying causes, and design inputs to address root causes for these defects Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future Own success metrics for the program About the team Value Added Services (VAS), India: The vision for VAS, India is to transform how India buys high-consideration products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services], (e) Extract maximum end-of-life values of a used product [Recycle Services]. - 1+ years of sales experience - Bachelors degree

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8.0 - 13.0 years

15 - 20 Lacs

Bengaluru

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The Manager for Business and Portfolio Operations within the Issuing Solutions Digital Product team will play a crucial role in ensuring efficient and smooth operations of the Digital Enablement business This position demands a strong focus on maintaining business infrastructure across various digital initiatives including financial planning and analysis billing processes executive program dashboard development and strategic initiatives like new product pricing and upsell strategies Additionally the Consultant will serve as a Subject Matter Expert SME and champion of Product Lifecycle Management PLM within Digital Products implementing and supporting the PLM framework The Consultant will collaborate closely with cross functional teams to prepare for internal presentations and address client requests This position reports to the Head of Digital Enablement Business and Portfolio Operations and requires excellent project management skills adaptability and proactive problem solving abilities. Key Responsibilities Product Lifecycle Management PLM Champion Implement PLM across DE products by providing day to day support on processes templates and tools including Jira Align Collaborate with Global VAS Operating teams to continuously improve PLM processes and provide feedback Manage regional specific PLM requirements including supporting the regional intake prioritization and launch forums processes Delivery of DE Product Priorities Proactively track and report on the delivery of DE product priority initiatives Provide visibility and transparency to DE product team and stakeholders Support incremental investment business cases as needed Business Operations Develop and maintain monthly management dashboards for Digital Enablement DE Lead operational activities within the department including the monthly Digital Enablement billing processes reviewing validating and submitting manual billing adjustments billing automation projects and updates to financial modeling Identify and address potential gaps or areas for improvement in existing systems processes and policies collaborate with cross functional teams to implement necessary changes This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Preferred Qualifications 8 or more years of relevant work experience with a Bachelor Degree or 6 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Strong project management skills with the ability to handle multiple projects and initiatives simultaneously. Excellent analytical and problem-solving abilities. Ability to work effectively in a cross-functional team environment. Proven track record of identifying and implementing process improvements. Flexibility and adaptability to changing priorities and projects.

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3.0 - 7.0 years

3 - 7 Lacs

Ahmedabad, Gujarat, India

On-site

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Provide 24X7X365 NOC Support for VAS related issues Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing Troubleshooting New clients interconnect and interconnection testing Monitoring of all alarms/alerts from system and System health checklist for various nodes Monitoring Disk Space, log files, Dumps/logs purging, application up-time Capacity management and reporting in case of possible breach of capacity Answer customer emails/calls and provide timely high level of service Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients Management reporting as per requirement Maintain a good understanding of al l NOC processes and implement them appropriately TECHNICAL/FUNCTIONAL SKILLS REQUIRED Bachelor of Engineering in Computer/IT/Telecommunication or Bachelors in Science with certifications like CCNA/CCNA Voice Work experience on VAS domain good understanding of telecom concepts Team player with strong interpersonal skills SOFT SKILLS REQUIRED: Excellent analytical, problem-solving and technical troubleshooting skills Strong verbal and written communication skills; Ability to remain composed and professional in stressful, high-pressure situations

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3.0 - 6.0 years

3 - 6 Lacs

Chennai

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• Network Monitoring for Alarms in Huawei Network NMS • VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting Huawei

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10.0 - 15.0 years

8 - 12 Lacs

Coimbatore

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Get in touch for expert guidance and solutions! Become a Valued Partner with LEDL Industrial Motors Your Opportunity to Lead in the Electrical Motors Market ! Join hands with LEDL Motors, a renowned name in the Indian industry for high-performance and energy-efficient motors. We are looking for dynamic Value-Added Stockists (VAS) across India who can drive sales, service, and sector-specific solutions in the growing industrial landscape, which includes END USERs, OEMs, INSTITUTIONAL SALES, and RETAILERs of other Allied Equipments. What We Offer: Access to a wide range of motors including energy-efficient and high-performance motors IE2, IE3, IE4 Induction Motors, and Synchronous Reluctance motors Comprehensive support including sales, service, technical training, and spares to the VAS team. Opportunities to serve diverse segments like manufacturing, utilities, OEMs, transportation, and textile segments (except LMW branded textile machines) Your Role as a Partner: Lead generation and market development within your territory across all market segments Providing dedicated service to OEMs, end-users, and specialized industry applications. Leverage your local market knowledge to expand LEDL s reach. Stock at strategic locations and meet the market demand in time. Why Partner with LEDL Motors? Market Leader in the Continuous Process Industry segment Strong product lineup with a focus on quality and reliability on all efficiency of Motors IE2, IE3, IE4, and IE5 with CE mark. Preferred OEM supplier. How to Apply: Deputy Manager Purchase Job Category: Purchase Job Type: Full Time Job Location: Coimbatore JOB DESCRIPTION FOR DEPUTY MANAGER- PURCHASE Experience : 10 -15 Yrs Location: Coimbatore Qualification: BE (Mech/EEE) or DME/DEEE KEY CAPABILITIES: Efficient in designing and implementing key sourcing strategies (direct purchase), effective in ensuring that plans are aligned with project / demand requirements Resourceful in managing day-to-day relationship with vendors, customers, transporters, shipping lines & freight forwarders, from placement of order till delivery of shipment, rate negotiations as to ensure achievement of service and quality norms for smooth flow of operations & supply of required items Capabilities in demand forecasting and supervision of internal supply chain processes and linkages with business plans to ensure stocks availability to meet business goals Proficient in instituting inventory level goals for assigned materials, initiating action for review of levels in dynamic business scenario; monitoring day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms An ambitious & hardworking individual with excellent relationship management and negotiation skills and the efficiency to manage time effectively ROLES AND RESPONSIBILITIES: Developing and implementing purchase and procurement strategies and ensuring its alignment with the organizational objectives through accurate scheduling. Demand Planning with respect to demand history and modifying stock norms effectively Planning, Procurement Processes and Inventory Control Monitor and Optimize Supply Service Level with tools like FFR, Schedule Adherence, On Time Supplies Kitting Activity at vendors end to reduce man hours/lead time at warehouse and cost/scrap reduction Implementing inventory control measures to reduce obsolete stock and keep tab on slow moving items Monitoring regular price amendments and smooth bill passing of vendors High levels of integrity & professionalism in transactions & conduct with suppliers. Setting up the weekly, monthly, quarterly procurement plan. Planning and budgeting of purchase functions, involving cost estimation, contract negotiations. Evaluating vendors & negotiating the price, delivery schedule and terms and conditions with them. Liaison with the PPC & Production department to maintain optimum inventory. Implementing systems to avoid situations like over-stocking or out-of-stock. Liaison with R&D and Quality for generating VA/VE and cost saving idea generation and execution Manages the procurement strategy implementation / sourcing execution. Monitoring RM scheduling & Systems Adherence & Vendor performance. De-Bottlenecking the critical parts for production Executing inventory control & inventory analysis on a monthly basis for all the materials Supplier capacity planning and optimum utilization of manufacturing facilities in alignment with future and strategic planning with cost effective of existing products Co-ordination between Product Design team and Supplier for ECN change Stock Depletion, Tooling changes and ensuring the smooth implementation of Projects with suppliers Crisis Management on both quality and quantity aspects of components and consolidated procurement strategy Should have knowledge in SAP MM Module Implementation of milk run process Vendor managed Inventory implementation Should have experience in Optimising number of vendors Establish, manage and improve Vendor rating and score card

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6.0 - 9.0 years

5 - 9 Lacs

Gurugram

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This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

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2.0 - 11.0 years

4 - 13 Lacs

Chennai

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Job Title: Engineer Career Level: C2 Introduction to role Are you ready to take on a pivotal role in UNIX administration and support for LINUX Infrastructure? As an Engineer, youll be at the forefront of resolving technical issues and driving impactful projects such as Service Impact Assessment, Service Improvement, and Root Cause Analysis. Your expertise will guide new services and provide technical assistance to team members. With a deep understanding of technology platforms like LINUX servers and virtualization, youll ensure system hardware integrity, handle updates, and implement upgrades and patches. Youll be responsible for testing and detailing new configurations of UNIX services to support AstraZenecas architecture roadmaps. Are you prepared to lead and innovate in this dynamic environment? Accountabilities Monitor alerts and handle service requests efficiently. Diagnose and fix P3 & P4 end-user incidents. Build and deploy servers and infrastructure services. Triage and remediate P1 & P2 incidents or escalate them to senior levels. Handle incident queues and create change requests. Fulfill standard change requests, including server builds and service catalog items. Create and update Known Error documentation. Essential Skills/Experience 4+ years Operational experience in UNIX (LINUX Server/Virtualization) administration Experience in handling Incidents, Problems, changes, and capacity management aspects. Demonstrated ability handling large number of incidents via any ITSM tool Flexibility to work in shifts on rotational basis covering Americas, EMEA, and ASIAPAC regions 24*7 An ability to work effectively in a matrix organization is crucial A self-starter with high levels of drive, energy, resilience, and a desire for professional excellence Extensive Hands-on experience in two UNIX technologies: RHEL, Oracle LINUX, SUSE, Basic AIX, VMware/OVM Extensive systems administration experience in various UNIX flavors - LINUX, AIX, and their associated hardware platform. Experience of managing large patch roll-outs, Operating System upgrades, and migrations. Experience of setting up multi-node cluster in pressing timescales. Management of authentication systems like LDAP, VAS. Good knowledge in Scripting. Solve performance issues. Competent in working clustering and Cloud products from various technology vendors. SAN storage management on UNIX platforms. Virtualization of Docker, Containerization, and VMware. Good knowledge in implementing and streamlining activities of redesign technology and process. Desirable Skills/Experience Bachelor s degree or equivalent experience Multi years of work experience in Technical teams working in Shifts. Strong process management expertise, experience of ITIL or any other service delivery framework. Achieve defined KPI s meeting the SLA. Faster resolution of incidents in UNIX environment. Apply problem management process to find the RCA, and contain the outages. Assist in documentation of procedures, Whitepaper, and process. Timely remediation of audit observations to ensure compliance. Improve and maintain the availability and health of UNIX estate. Trend analysis of historical incidents and identification of patterns. Automation of frequent BAU activities. Identify opportunities to bring in efficiency through work-outs. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work directly impacts patients by redefining our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms. Our dynamic environment offers countless opportunities to learn and grow while giving to something far bigger. With investment behind us, theres no slowing us down as we disrupt the industry with innovative solutions. Ready to make a meaningful impact? Apply now to join our team! Date Posted 21-May-2025 Closing Date 29-Jun-2025

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10.0 - 15.0 years

35 - 40 Lacs

Coimbatore

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Get in touch for expert guidance and solutions! Become a Valued Partner with LEDL Industrial Motors Your Opportunity to Lead in the Electrical Motors Market ! Join hands with LEDL Motors, a renowned name in the Indian industry for high-performance and energy-efficient motors. We are looking for dynamic Value-Added Stockists (VAS) across India who can drive sales, service, and sector-specific solutions in the growing industrial landscape, which includes END USERs, OEMs, INSTITUTIONAL SALES, and RETAILERs of other Allied Equipments. What We Offer: Access to a wide range of motors including energy-efficient and high-performance motors IE2, IE3, IE4 Induction Motors, and Synchronous Reluctance motors Comprehensive support including sales, service, technical training, and spares to the VAS team. Opportunities to serve diverse segments like manufacturing, utilities, OEMs, transportation, and textile segments (except LMW branded textile machines) Your Role as a Partner: Lead generation and market development within your territory across all market segments Providing dedicated service to OEMs, end-users, and specialized industry applications. Leverage your local market knowledge to expand LEDL s reach. Stock at strategic locations and meet the market demand in time. Why Partner with LEDL Motors? Market Leader in the Continuous Process Industry segment Strong product lineup with a focus on quality and reliability on all efficiency of Motors IE2, IE3, IE4, and IE5 with CE mark. Preferred OEM supplier. How to Apply: Deputy Manager Casting Purchase Job Title: Deputy Manager Casting Purchase Experience : 10 -15 Yrs Location: Coimbatore Qualification: BE (Mech) or DME Job Summary: We are seeking a highly motivated and detail-oriented Casting Purchase Candidate to join our procurement team. The ideal candidate will have a strong background in casting materials and processes, along with experience in negotiating and managing supplier relationships. The Casting Purchase Manager will play a crucial role in ensuring the timely and cost-effective procurement of casting materials while maintaining the highest quality standards. Responsibilities: Supplier Management: Identify, evaluate, and select suppliers for casting materials. Establish and maintain strong relationships with key suppliers. Negotiate contracts and agreements with suppliers to ensure favourable terms. Material Sourcing: Source and qualify new casting material suppliers. Collaborate with engineering and production teams to understand material requirements. Cost Optimization: Analyse market trends and pricing to identify cost-saving opportunities. Implement strategies to optimize procurement costs without compromising quality. Quality Assurance: Work closely with quality control teams to ensure casting materials meet specifications. Address any quality issues with suppliers and implement corrective actions. Logistics and Supply Chain: Coordinate with logistics and supply chain teams to ensure timely delivery of casting materials. Monitor inventory levels and implement strategies for efficient stock management. Documentation and Compliance: Maintain accurate records of procurement activities. Ensure compliance with company policies and relevant industry regulations. Qualifications: Bachelor s or Diploma degree in Mechanical Engineering, Proven experience in purchasing and procurement, with a focus on casting materials. Strong negotiation and communication skills. Knowledge of casting processes and materials. Ability to work independently and collaboratively within a team. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

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7 - 10 years

8 - 9 Lacs

Bengaluru

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Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you. We are looking out for candidates for Catalog Assistant In this role, you will be responsible for working closely with Service Providers, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in. Key job responsibilities Key job responsibilities Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact Root cause defects to understand underlying causes, and design inputs to address root causes for these defects Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future Own success metrics for the program

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3 - 12 years

18 - 20 Lacs

Noida

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Key Deliverables : Responsible to get OB from Value Added Voice Services like - SmartFlo Omni Channel Conduct Webinars and training on VAS products for Sales, FOS and Partner Share Market Intelligence to HQ Product Team - Customer Insights, Competition Benchmarking etc. Capability presentation to Large / Medium customer, make product value propositions, demo to customer and support sales team in deal closure. Qualification Experience : Strong technical commercial knowledge experience of assigned products Advance level understanding of technology landscape, products, and trends Product Understanding along with regulations Understanding of customer segment and key use case to create opportunity Total Experience: 8 to 12 Years 3 Years of experience in sale or Solutions designing for cloud Telephony or customized offering. Specialization and certification will be an added advantage

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